Steven Oppenheimer DDS

Spoke to a receptionist named Cristina who was extremely helpful and connected me with all the right people. Amazing customer service.

I saw dr Oppenheimer same day; procedure was painless although he was somewhat stressed when I tried to adjust the visual film I got to distract my mind as this practice doesn’t have nitrous oxide; manager Elizabeth totally unprepared: she never checked the correct amount of co-​pay so she billed me immediately $ 700, billed ins the balance. I advised her on first day the correct co-​payment sum I.e., but she insisted I pay double co-​pay. It took between 6 – 9 months to resolve it. She doesn’t work with patients. Do not go to this office if you haven’t received an estimate in advance. They over bill, collecting larger co-​pay and refund many months later. I had pain in tooth after I received the root therapy and was unable to return to see dr Oppenheimer because I could not get another appointment either because they were booked, office didn’t answer telephones or office was closed.

Wow. Couldn’t be happier. I am a grown man with a childish fear of the dentist. Dr. Oppenheimer made my number 1 fear a pleasant experience. A feat only a seasoned professional could make happen.
One more thing. The Dr. Called me later in the day to see how I was doing. What more could I ask for?

I was referred to Dr. Oppenheimer by my primary dentist and the current reviews on Unilocal did scare me a bit. However, I must say that it was such a positive experience that when I left, I said that I was excited to come back for my follow up apt!
Dr. Oppenheimer was convenient with his appointments and I really appreciated that flexibility. He was SOOO knowledgable and informed about the issues that I was having; I trusted him completely. He really made sure that I was comfortable during the appointment and with his post care instructions.
The procedure was fast and I did not hear or feel a thing! During the procedure, he gives you 3D glasses to wear and I was at the Beyonce concert, it was awesome!
Honestly, I don’t think he could have done anything that would have allowed me to have a better experience. His whole staff was amazing and I have zero clue what the prior reviews are referring to. If you are in need of a smart, honest, and AMAZING specialist for a root canal I would HIGHLY recommend Dr. Oppenheimer. (I JUST got back from my root canal… no pain).

TERRIBLE. Stay away. Had a similar problem as the other reviewer. I am completely disgusted with the experience I had with this Dr and office. I showed up for my appointment on time and was told after I was sitting in the chair, that I would have to make another appointment and come back another day because I had not confirmed my appointment. Mind you, the office was completely empty, there was not 1 patient either waiting or being worked on. Secondly, they had called to confirm on Friday afternoon. My appointment was on Monday. By the time I received their message, their office was closed (they close early on Fri and are closed over the weekend). Thirdly, when I made the appointment, I explained it was an emergency as I would be flying out of state the following day for a wedding and wanted to be out of the misery I was in before I left town. If I have an appointment, of course I will show up. The only reason I would call would be to cancel. So when I show up for my appointment that I made, they make me leave «on principle» because I didn’t call earlier that day to confirm that I will indeed be showing up to the appointment that I made? After leaving in tears, I called back to explain that I am in pain and have to leave town the next day. They did not care AT ALL. The doctor was well aware, as he was the one who initially brought up the fact that I didn’t return their call to confirm. It was as if the whole office was excited to be able to tell someone to leave, so they could leave for the day. Their business practices make me sick and they should be ashamed. They had no concern for the health of their patient, only the health of their egos and their bottom line.

To be fair, I never did see Dr. Oppenheimer because at 10:10AM when I inquired if I had been mistaken about having had a 9AM appointment I was told I had arrived late. How this smart– mouth assistant could have known that I’ll never know, because I waited at the window for a considerable time before giving up and sitting in the waiting room. I was then asked to fill out forms and waited still more time, before being shown into a room. I read through most of a People Magazine, before I said anything about being made to wait for more than an hour. I was notified that Dr. Oppenheimer schedules 3 patients at the same time. No apology. No explanation other than it was my fault. Just lip. as a healthcare professional myself, I can tell you this is simply unprofessional. I don’t care HOW good this guy is, nobody gets to treat me with this sort of disrespect! Spare yourself the aggravation and book with someone who cherishes your business enough to provide some modicum of customer service. It’s not like there aren’t lots of choices on MB…