Touch of Class Body Shop

My story is one of lies, poor workmanship and all around one of the most frustrating experiences I have ever been through. My wife was rear ended by a car while at a red light. She brought her car to touch of class and the nightmare began. They called and said the car was ready, we showed up and the rear tire was jammed against the rear window, the rear wipers also didn’t work and parts from the rear fender well were missing and the tire cover was the wrong one. So we leave the car again for another week. Once again we get a call that the car is ready. We get to the shop and they put the right bracket on for the rear tire and fixed the the rear wiper. This time I took my time and looked over the whole vehicle. The tire cover wasn’t painted now both of the rear tire wells plastic covers were missing, they didn’t even wash the car and the interior was all dirty. Besides all these problems they rented us a car from enterprise that they said they will pay for. When we returned the car to enterprise they are holding our 100 dollar deposit until the shop pays the bill. Now enterprise is saying they haven’t paid and we might have to pay for the rental. I hope none of you ever have to go through what we endured and if you hear the term don’t worry we will take care of everything, please worry. There are good shops that still take pride in what they do, but Touch of Class is not one of them. Please read my story and take your time before you choose the right body shop.

I am a native Floridian. Born and raised here on Miami Beach and familiar with most businesses and unfortunately, very familiar with body shops :(
I have been taking my cars (Audis and Mercedes) to Touch of Class for years for one reason and that is Rene. He is amazing. Orlando and all his employees are top notch. Like one of the other reviews says: I get my car back cleaner and in better condition than new from the dealer.
I am not sure how much higher their prices are than other shops because I stopped shopping around. I know when Rene gives me an estimate that it is a fair price for superior work and the best possible customer care anyone could ask for.
I honestly feel like I am a family member of his with the way he takes care of every little detail and makes accidents, claims, dropping off and picking up the car as easy as possible by taking care of everything.
I trust Rene 100% and am so grateful to have found him!
I highly recommend him for anything needed for your car whether you know him or not. Once you experience the ease and results from Touch of Class you will see what I mean!
Thank you Renee!
Lili

You’d think that because they are in South Beach A Touch of Class would charge too much and under deliver but I have lived here for 15 years and these guys impress me every time. I just had an insurance claim repair on my car and they repaired it within 5 days AND detailed my car to the point where it looked better than when I bought it.

I have lived in Sunset Harbour for many years. The neighborhood has gone through many changes over the years. One thing remains constant — Touch of Class Body Shop. They offer professional and friendly customer service combined with excellent work and fair prices. They take their time with each customer and truly care about doing the best job possible.
I had a minor car accident with my brand new car and Orlando kindly buffed out scratches in a matter on minutes! Ask for Rene or Christian. They will take make sure you and your car are taken care of in the most efficient and friendly manner.

I was very impress by the great customer service, plus they did a really good job with my car. Rene, was very honest and attentive. I was very happy with the results and I’d definitely recommend this body shop.

Touch of class makes getting your car repaired into a pleasant and positive experience. Impeccable work done ahead of schedule, my car never looked better! Rene is a pro at dealing with insurance and handles every detail beautifully, and explains it all to you in a way that’s easy to understand. I knew I was in good hands, i was treated well and they are HONEST! This place is a gem!

I’ve taken my car into Touch of Class twice in the past year and have not been disappointed. It’s hard to find honest, kind, hardworking people in south beach. That is exactly what you get when you bring your car to Rene and the team at Touch of Class.

Touch of class lives up to the name! Rene is a kind and wonderful person who truly cares about customers and unlike most businesses on the beach, wants the best for your car and recommends the best avenue to go, even declined money and I offered several times. This is how you gain and retain customers for life. Like most people on the beach I parallel park on the street and jerks hit your car with no regard and don’t leave notes of course. Rene offered me an awesome solution and has gained a loyal customer for life! Thank you Touch of Class, it’s not just a clever name!

My car was hit by someone who backed into me and damaged the wheel cover, as well as the door. Touch of class did a wonderful job and left the car like new. They did the job in the time promised, were friendly and economical, as well as willing to accommodate the requirements of the insurance company. They gave me straight forward advise and I loved that they are next to Enterprise Car Rental, which made my life easier. A beautiful job! I recommend them highly.

I had such a positive experience at Touch of Class! I got in a car accident and went through my insurance. My insurance company suggested I go to this other shop that had terrible reviews so I decided to go off on my own. Touch of Class exceeded my expectations and helped me through the process of going through my insurance company. Everything went very smoothly and quick! Rene was so helpful and called me everyday to update me on how my car was doing. The best part about this shop is that they are honest and fair! I would recommend this shop to anyone, just ask for Rene :)

WOW! Very impressed… I was treated with courtesy and immediately taken care of. They fixed my issue quickly and with the least cost possible.
Highly recommend you come get a Touch of Class when you need auto repair! I will be back if I need any other work done.

I went to this shop earlier because my lease is just about up. I spoke with a gentleman who explained that it was not worth my time or money to get the repairs done; that I should just return the car as is.
It was a breath of fresh air to work with someone in the auto industry who was not only honest, but took a few minutes out of his busy Saturday to explain to me how the lease-​return process works. All with a smile. Next time body work is needed, I’ll be sure to come back.
Thank you!

I found my car with a huge dent on the front bumper.
I went the same day to see René at Touch of Class, he took my car and got the bumper fixed and painted for the next day.
During the process he sent pictures of the bumper being painted and in the oven.
I sent several friends since then and they all had the same great experience.
All car lovers this is the best body shop I have used so far :)

A great experience & a very high quality repair done without any surprises. Rene is such a dedicated and caring person that you would think he is the owner himself! Touch of Class will continue to get my referral business because of their attention to detail & wonderful customer service. Thanks Fernando & Rene!

I’ve been taking my vehicles here for years. I was recommended to go there when I first moved to Miami Beach in 2008. It is the only place I take my BMW. I recently had some major body work and painting done and they were very fair with my estimate and went above and beyond to assist me as a client.
I even needed a drop off to my office downtown while they worked and were kind enough to take me. Honestly, going to an auto body/​collission shop is usually not a trip you want to make (sort of like going to the dentist).
However, it is very rare to find kind and decent. or more importantly honest people nowadays and dealing with Touch of Class is always a great experience. That is exactly what Rene is (he’s the guy you should ask for). He and Fernando the owner run a great business. I refer all of my friends here and will continue to do so.
Oh! and my car looks great too and comes with a lifetime warranty. You can’t go wrong with them.

My car got backed into at Whole FOOds and there is no other place I would take my car than Touch of ClaSS. Ask for Rene and you will not regret it. He is profeSSional and foLLows through with everything he says.
They work with almost all auto insurance companies and even has a car rental place adjacent to his oFFice. Talk about convenience. They have bEEn around for more than 20 years, so they must be doing something right, ehhh.

I took my Lexus here to get an estimate on body work to have dents removed and a new paint job on the passenger side of the car. I bought the car a few months ago with the dents and scratch marks, but got such a good deal from the Lexus dealer, I figured I would just get it fixed.
Touch of Class had the highest estimate compared to their competitors, but I thought I would move forward with them, since I saw the cars that they were working on beautifully restored in front of their shop. I called several times and never got a call back from Rene. I mean, I’m trying to give them my business and no call back?!
After the 4^th attempt of trying to call, I gave up and went to their competitor Prestige Auto body which I’m really glad that I did. Prestige did an amazing job, fixed it on-​time, and was priced cheaper. I didn’t go with Prestige at first, just because they didn’t have as many reviews as Touch, but so glad that I did. The whole experience was really professional top to bottom.

Although their estimate was on the high side considering I was paying out of pocket for repairs, Rene realized that I probably would find their estimate to be beyond my expectations and was kind enough to actually REFER ME to their neighboring competitor. It’s not often that you find a business willing to refer you elsewhere when their prices are too high… they normally try to convince you that their pricing is justified and that those prices will be uniform elsewhere as well. My mother was also surprised about this when I told her over the phone.
Because of Rene’s willingness to take the time to look at my car and his blunt honesty (although I did not have any work done there), I decided they deserve a 4-​star rating, as Miami and honesty are two words that are rarely used in the same sentence. I will say that while I was there chatting with him, I did see some of the cars they were painting and detailing and they had done a great job, including some work on a classic. If I get in a wreck that has enough damage to surpass my deductible, I would definitely consider bringing my car here for the repairs.
As to their competitor, I am still undecided as to whether I will go with them or not. I’m still shopping around for a good price, but will make sure to review whichever body shop I end up using for repairs and let my fellow Unilocalers know if it’s a go or not.

Only place I will ever take my car. These guys are the best of the best and talk about customer service! The owner is great– so kind, but it is Renee and Mike that really get the job done. They are true professionals and will always make time for you,
and make sure they do a stellar job and get
it done to fit your schedule. I literally take my car here for everything– and always leave happy.

FYI: Pierre’s no longer at the shop and the body shop doesn’t do all kinds of body work. Thankfully, there are other places on the beach that do and will. Review to come.
A mechanic’s shop is one of those places you dread ever having to need but once you’ve found a good one, you’re psyched that you have.
I’ve found a good one.
I made a choice not to drive my car from Chicago to Miami. A.) I am not trying to do that kind of drive solo anymore and B.) My car doesn’t deserve that kind of torture. I have a long history with my car and she’s an extension of me at this point. I know it’s not wise to love things, but I love her. She’s seen me through thick and thin. So, one morning when I got up (after a flood of my neighborhood) and discovered that the salty ocean water (along with a saboteur; I have a rogue’s gallery) combined to leave my muffler hanging on by a thread (seriously, had did such a thing happen overnight if not for sabotage?), I was in a panic. I hadn’t lived here long enough to know where to go but wherever I went had to be close, reliable and awesome. A quick check of Unilocal led me to Touch of Class and, specifically, to Pierre.
At the risk of making my future wait time longer… ask for him. His customer service skills are impeccable, he’s nice, knows cars in an out, and takes the time to listen to your needs. When I brought my car in looking all sad an raggedy, he got it on a lift, diagnosed the problem, discussed the alternatives with me, and figured out a solution that would work for my wallet and for my car. He never tried to pressure or upsell me. When going to a body shop, you’re typically in a pretty vulnerable position. Pierre never took advantage of that. That says a lot. Within a reasonable amount of time, he got my car fixed and me back on the road. Awesome. Plus, the store itself is bright, airy and clean. I’ve never been to a body shop like it. Is this what the Clampetts felt like when they moved to Beverly (Hills, that is)?
But, they do more than major repairs.
I was in need of an oil change and car wash but had neglected to do both for a little bit. I’m busy, travel with some regularity and am in need of a personal assistant. It happens. Then it came to pass that I needed to replace my license plate. It seems after eight years of Chicago winters, salt treatments and elements, nuts and bolts get stripped and rusted out. There was no way I could change this bad boy on my own. A trip to ToC later, my car was washed, my oil was changed, my window wiper fluid was replaced, and I had a Florida plate on my vehicle. I’m official, y’all.