Westgate South Beach Oceanfront Resort

Beautiful hotel! Nice spacious rooms. The staff is very accommodating. The breakfast was simple but actually pretty good. Eggs, sausage, toast cereal. Unfortunately it was raining so we didn’t get to go in the pool or anything but overall great experience.

This hotel is pretty fucking fully loaded. It’s got a pool, poolside bar, beach access, breakfast, valet ($ 30.00/day on some 10mins wait bullshit), room fully loaded w/​jet tub, radio, kitchenette, EVERYTHING! Not bad at all. I really can’t complain about this place, the staff is really good. Anyway, not bad kemosabe… Fuck that gift shop next door though. Terrible store terrible food options and greatly overpriced. Anyway, good job Westgate, ⁵⁄₅

I am a Westgate owner of a property in Orlando. I wanted to do a staycation and when I saw Westgate had a location in South Beach, I decided to reserve a room over Memorial Day weekend.
I like the room, very well decorated and they did their best to remodel an old building. True the room is smaller than the other resorts and is missing a 2^nd bathroom and washing machine/​dryer.
The rooms are not well noise insulated but I have been on cruises and stayed in other hotels where you can hear the neighbors, music, TV and people walking above you. If you get a room that faces the pool, the noise of the people in the pool is loud and irritating. That is my only compliant.
The staff is very friendly, the grounds well maintained and being so close to the beach is awesome!!! (Note to rent a chair is $ 10 and $ 25 for the beach tents.
Parking, well, there is a lot beside the resort. $ 10/​day for a parking pass if you can get a spot. The parking lot is a public lot. There is a shuttle that will take people up and down the strip. Free wifi as a great thing as well.

Resort is not even in south beach. Its in Miami beach
Do not stay here. Service is whorrible!!!
I first came Here for their bs. Timeshare deal where u listen for 90, min to a talk and get 100 $. Well they were rude from minute one…

I have to start by saying that we really wanted to like this place. But after a week-​long stay we were just not impressed at all. The rooms are fine – but kitchens are pretty tiny and all the walls are thin so it’s easy to hear your neighbors talking or even their television while you’re trying to get some sleep. Yes, I know the building is from the 1920’s. That’s certainly an explanation (and that’s what they’ll say if you bring it up) but it still doesn’t help me, my wife, or my infant daughter.
Ok. Parking is horrendous. You have to pay $ 10 per day to park in an adjacent lot, which by the way, is not owned by Westgate so it’s a free-​for-​all whether you actually find a spot or not. We dreaded even going anywhere because finding a spot when we returned was an absolute nightmare just about every time. Everything in Miami is under construction and traffic is insane. I realize this is not Westgate’s fault but just thought I’d toss it in as a fair warning. Onto other issues.
Our biggest gripe is when you sit down with an employee and talk about what you own and whatnot. As owners you’d think you wouldn’t get heckled into buying more or upgrading but that is the furthest thing from the truth. We sat down and she explained some options and yes, they make sense from certain standpoints. But simply put, we are not interested. «Okay, well let me go check inside to see what the price will be.» Enter, manager – «Okay so here’s those options again, but let me go back in and see if we can get corporate on the phone” – yada yada yada. 10 minutes later, okay she’s back and «you won’t believe the deal we have for you.» Apparently there was some kind of fluke and now we can get an additional upgrade for the same price as the previous upgrade. Now listen closely here, the acting that these folks put on is so utterly atrocious and blatantly fake that I almost laughed in their faces. Employee #1: «How were you able to get that price?» Manager: «Don’t worry about it» with a sly look on her face – they both laugh. It was despicable. I imagine they go to seminars to learn the ins and outs of up-​selling their customers but I’ve seen better acting in pornos. So. long story short. If they tell you there is a free breakfast – skip it. You’ll thank me. It’s not very good anyways. That tidbit of advice actually comes to you from some other seasoned owners we met while barbequing that have been through the same thing time and time again. It’s honestly the best advice I can give you if you decide to visit this place.
We were also displeased to learn that you had to pay for umbrellas and chairs on the beach, and simple things like the «make your own sundae» activity: $ 2 for visitors and $ 1 for owners. Really? Like that extra buck really makes or breaks this place? Is anything free for owners? Really starts to make you question things though. Why did we buy in the first place? And how are we ever going to get rid of this time-​share?

I stayed at this lovely hotel last week. The rooms are nice and the staff is extremely friendly and accommodating. The rooms are mini suites with full kitchens, which is great if you don’t feel like eating out. There is a little store attached to the lobby that has anything you might need and some awesome Cuban coffee and treats.
The only less than fabulous thing about the hotel was the pool… There is absolutely no sunlight that hits the pool area. So the pool was deserted and cold. The hotel is right on the beach however, so its I big deal.

Amenities were subpar & the service was poor. Furthermore the rooms were not cleaned well. Best thing about this «resort» was that it was so close to the beach.

I highly recommend the Westgate South Beach to anyone traveling to Miami (South Beach area). I traveled to the Westgate South Beach with a group of 8 girls. Prior to choosing a hotel, I did extensive research while trying to decide which hotel to stay in. After weighing pros and cons I read in various reviews, we ended up choosing the Westgate South Beach and boy am I glad we did! There were some negative reviews out there and I honestly have no idea why. I cannot find one negative thing to say about the Westgate. You get exceptional value for what you are paying at this hotel. The front desk staff is super friendly and always willing to help, especially Jose and the gentleman who worked the night shift, I believe his name is Guillermo. But everyone was great. My luggage was lost by the airport and they were great with making sure I received it ASAP. They were always willing to help and go the extra mile and do anything to enhance your vacation. Anyone who wrote a negative review must be a grumpy person hiding behind their computer who was too afraid to say something while they were there because any issue we had was addressed immediately by the wonderful staff. The only problem we had at all was that one of the rooms my group was staying in had an issue with flooding, the room above them had forgotten to turn off the Jacuzzi bath… The staff worked quickly to move them and their items to a nicer, larger, room before anything was damaged. They even comped them one night’s stay to apologize for the inconvenience and also bought our entire group beach chairs for one day! So kind of them because we didn’t even ask for anything. Keep in mind that this hotel is not exactly walking distance to all of the south beach attractions… however my group found this to be a positive thing. We liked how our end of the beach/​town was low key, relaxed, and somewhat secluded. Then we had the option to take a 5 minute cab ride down to the crazy more south end if we felt like it. I would recommend the Westgate to anyone past spring-​break age. It is a very nice place that can accommodate a variety of needs. We saw plenty of families there, yet we are 20-​somethings who enjoyed the relaxing atmosphere during the day but still took cabs to the South Beach clubs at night. It seems to be a great fit for anyone. We loved the iHome speaker in the room. The rooms were nice, sound did not travel too much the walls seemed thick, beds were comfortable, shower was great, kitchen was small but all we needed. We often cooked breakfast and lunch in the room. The renovations in the room and throughout the resort are so nice, we loved relaxing in the beautiful cabanas. I can’t wait until the Tiki Bar is open. The market inside the hotel was perfect… we loved going there for breakfast and coffee. There is also a larger market, as well as a Carraba’s/ Tiki Bar, and a Liquor store just a couple blocks away. Anything else you can take a bus or cab to, but it is still very cheap and reasonable. The pool and beach are right in your backyard. I really cannot say enough great things about the Westgate South Beach and I will definitely be returning. I hope that this review encourages other people to visit and have as wonderful of a time as I did! Thanks, Westgate South Beach

Great renovations!!!

If you are looking for a cozy, convenient, small and friendly place on the beach this is it!!! My boyfriend and I recently stayed at this boutique hotel in a room on the third floor with a spectacular view of the Atlantic ocean. We had a wonderful time! The room was spacious and clean. I was pretty lucky as only 6 out of the 46 rooms have 2 windows overlooking the beach. Units are equipped with full kitchen, complete with oven, microwave and dishwasher. All the appliances worked even the coffee maker.
The resort has easy access to the beach and boardwalk (almost 2 mile stretch) perfect for walking, jogging and getting to South Beach. The location is perfect… away from the noise of Ocean Drive and Lincoln Road yet easy to get there when you want to. We really enjoyed the courtyard area which includes hammocks, sun beds, volleyball court, playground and barbecue facilities. The Primo Café & Market within the resort has excellent bread, coffee, fresh juice and smoothies.
The staff is A plus– friendly, courteous and can’t do enough for you. It is the little things that make a difference. I would like to especially give a shout out to Hector and Ron from the front desk and Hector from housekeeping. Thank you so much for the excellent customer service with a smile!
There were some inconveniences (construction noises throughout the day, cheap and small beach towels, thin walls, the pool is small and not heated, laundromat and ice maker are out of the way, parking costs $ 10.70 per day and it starts at noon so you need to feed the meter from 8 to 12 to avoid getting a parking ticket from the city of Miami Beach like I did), but the positive outweighed the negative. If you are looking for a full service hotel this is not the place for you.
I found out from management that they are in the process of updating many of the rooms and the common areas. I will be back after the renovations are done! I loved this place!

We stayed here May 11^th through the 18^th, and I have to say, aside from the company, this place is pretty awful. Thin walls, undesirable pool area, cheap amenities in the bathrooms, poor water pressure, and unhelpful staff at the front desk.
While trying to sleep, we were awakened several times by folks in the upstairs room. We originally thought it was a guest, but there was noise at ALL hours of the night. Constant thumping from people just walking around. We have come to the thought it must have been construction that was going on all over the hotel premises.
The pool is small and family oriented. No separate pool for adults, which is usually fine, but seriously, the pool area is small. Not welcoming. No view. No waiter service.
The paper products and pool towels in the room were some of the cheapest quality we’ve ever used. The toilet paper was thin and stuck to everything. Their paper towels did little to clean up spills without using at least 3 – 4 at a time. The pool towels were a joke. They were thin and not even long enough for my 5′ 3″ frame.
We could not run two bathroom showers at the same time without one shower completely losing water pressure. Our friend was in her shower covered in soap when we got into our shower and turned our water on. She ended up with no water to rinse off until we were alerted to what was going on. So, we needed to wait to finish our showers until she was done. In the master bedroom, there was a jacuzzi style tub. While a nice perk, it took us 45 minutes to fill it and for some reason, the water was only luke warm.
Upon check in, we were supposed to be given a welcome packet. I know this not because we were given one, but because the morning after we checked in, I went to the front desk to inquire about complimentary coffee packets and was told, that they should have come with our welcome packet. No one told us a thing about what the hotel offered and where things were located. It took us 3 – 4 days to find out where the laundromat and ice maker were.
The only good I can say about this place really has nothing to do with them. The beach is just a short journey over the boardwalk. Maximum 5 minute walk from our room. Even that is kinda tainted because there are no complimentary chairs or umbrellas supplied, but I guess that is the way it is in all of South Beach. If you’re an «owner» (and tell the vendor that you are) at Westgate, you get a 50% discount on the cost to rent beach chairs and umbrellas. Two beach loungers and an umbrella cost us $ 18 for the day.
Do some research and go somewhere else unless you are good with staying somewhere that in outward appearances, looks decent and is tastefully decorated. If you desire good sleep, nice amenities, and all the rest, look somewhere else.

We ended up here when we vacationed with friends who had done a time share points trade to stay at the Westgate South Beach.
Pros:
Close to a beach.
The café/​convenience store downstairs has really good food.
Cons:
This is nowhere near anything to do in Miami Beach. it’s in the middle of the Art Deco District that is full of empty shells of buildings built in the 40s-​60s. EVERYTHING is a cab/​bus ride away.
There is one thermostat for the whole suite and there’s a good 10 – 15 degree variance from one end to the other. The people with the thermostat freeze while the people on the other end sweat the night away… in a bad way.
You can’t operate two faucets in the suite at the same time. My wife was in the shower when the other couple in our suite turned on their bathtub. She instantly found herself standing there soapy with ZERO water.
The building is poorly constructed. You can feel that the floor underneath the carpet is very uneven. Worse, the floors creak and it sounds like people in the room above you are STOMPING just by regular walking. I’ve never had so many poor nights of sleep in a row.
The soap/​toilet paper/​paper towels in the room are some of the cheapest we’ve ever had the displeasure of using.
The exterior of the building was being painted when we stayed there and the crews doing the work were not at all considerate of guests.
The pool is nothing special and certainly nowhere I’d want to spend any time.
If this is a time share I’m horrified at the thought of what their other properties must be like. I don’t know how in the world anyone would stay here and then agree to purchase a time share.

I will never use them again! Just Bad Customer service from start to finish!

These guys are really good at completely ruining your vacation!
Go here only if you have money to waste on buying a timeshare cause the headache they put you through is not worth it.
My boyfriend and I went to the westgate in Orlando and got stuck with a seven day deal for one of the other resorts. I really didn’t want it but the timeshare people won’t let you left until you buy something, but that’s a whole different story.
So we decided to use the seven night deal to go to the westgate in Miami. First of all they call you up and integrate every part of your live before you even arrive. Then they are right in the front door by the check in so you can’t even avoid them. My number one goal was to avoid another 5 hour timeshare presentation like the one in Orlando but the sale rep tells me that I HAVE to sit down and discuss our options cause otherwise if I don’t sign the paper saying I don’t want a timeshare they will automatically start billing me for one!!! BS. After about half hour of arguing over this I finally agreed for both me and my bf to sit down and talk with her. She told us it would take 30 minutes. Even though we had plans to go parasailing 2 hours from then I though she couldn’t bs us for that long. So she starting talking and talking mostly personal questions and once we have our guard down she would try to sell us something. We kept telling her we had things to do and she was like oh yeah? And just kept talking. So finally after the longest four hours ever it was over. Why didn’t I just get up and walk away??? She sits by the front door she was going to harass me again the moment I walk in. So with half of the day gone and all of plans completely ruin we tried to make the best of our last day there.
It’s too bad the resort is really nice right by the ocean. The staff (minus the pushy/​moneyhungry sale people) are really nice. And if there wasn’t the nightmare of a endless timeshare presentation to deal with I would go back but I would gladly pay extra and go somewhere else.
Negative stars