Yogen Fruz

TERRIBLE customer service! Went in here one night with my boyfriend on a hot Miami night, hoping to get some refreshing frozen yogurt. I haven’t been to a Yogen Fruz in years, as the one by my house closed a while ago and then opened up in a different location a few months ago. I asked the cashier for some sample cups. She gives me two in which I decide to try two different flavors, which were pretty gross (the original tart and the chocolate). I see they have a coconut flavor that a lot of people were piling onto their actual yogurt cup, so I ask my boyfriend to ask for another sample cup as he hasn’t tried any flavors yet. I’m in the back of the store in the super narrow hallway where the yogurt machines are, on a packed Saturday night, and I can hear the cashier yelling at my boyfriend in a very condescending tone that «I gave you two sample cups. One for you one for her. No more.» So I go to the front to check it out. I explained to her that he didn’t get to try any flavors and the ones I did try tasted off. She didn’t respond and just blankly stared at me. When I got frustrated and asked if the limit per customer in the store was one sample cup, she smugly smiled and said yes. I wanted to ask to speak to a manager as this is pretty silly.
Figured it wasn’t worth my time, as this place looked extremely dirty anyways and the two flavors I tried were gross. Manager needs to reconsider their employees. Or I guess here, the customer is not always right…

This place was pretty disappointing and not as clean as I would have hopped for shop with all white surfaces.
Don’t come in expecting to order a sundae off the menu because some of the items won’t actually be options. That was a tad bit frustrating. We were doing a bit of window shopping and wanted a small, sweet snack before we had dinner. This was the perfect treat because you could chose how much frozen yogurt you wanted. My wife and I selected a small portion of cappuccino to share, who knew we could actually agree on a flavor?! The cashier checked us out and we were on our way again. This was decent for what it was but I would not purposefully seek this place out.

Ridiculous policies on this store. We order 4 strawberry banana smoothies and they were bad bad bad. The pineapple juice was rotten for sure! so we ask them to change the smoothies. After like 30 minutes of trying to solve something so simple, they gave us the option to change the smoothies to another flavor without pineapple juice or to replace the juice from the smoothie with water BUT we had to buy a bottle of water otherwise they wouldn’t do it! Incredible! After all that time with ridiculous «solutions» we didn’t even want them anymore but off course they wouldn’t give us our money back. What was the most ironic thing was that we were with two chefs, they could have solved that problem with a customer in 5minutes, but no, they had to call the manager and the manager gave us the amazing options… It is clear that there they only care for your money, not the customers! 0 in hospitality, 0 in solving problems. Definitely won’t go back to that place ever again.

Not bad! I was expecting much worse but the flavored I had (mint and guava) were surprisingly good and not artificial. The plan was messy but understandable for a busy night with only one employee working

The flavors are scrumptious, the toppings options are endless. The price was ok, just as any other frozen yogurt place. But the staff is rude, or should I say «forced» to work?

GO TO «16 HANDLES», AT 655 LINCOLN RD, just one block west!!!
Today’s the last time ever I went to Yougen Fruz. There is a competitor (16 HANDLES) less than a block way that is cleaner, newer, with more flavors, the change the flavors more often, flavors are yummier, cool displays (you’ll know what i ment when you go there), non-​dairy options AND lower calories.

The frozen yogurt was very good had many flavors, toppings and outdoor seating but it was very cramped!

the only mean and nasty yogurt store worker i have ever encountered works here. A frowning fat and greasy haired older woman who kept me waiting 5 minutes to get a sample, then put so little in the cup i had to stick my tongue into it… not many flavors or toppings… then i take a cup and scoop some marshmallows in it. she tells me it isn’t allowed. topping last. i ask why. she doesn’t answer. i ask again, and she says severely… THATS JUST THE WAY IT IS. i felt like i was in jr high with a nasty cafeferia lady giving orders. so i just left my cup on the counter, walked a few doors down to 16 handles where they have better flavors, lotsa toppings and smiling pleasant help

Let’s play a rousing round of how many things can go wrong in a frozen yogurt store in one evening.
We can begin with the hand written signs pasted everywhere that read «EXACT CHANGE OR CARD ONLY»
We follow the trail and ask the server to make a mix-​it (yogenfruz’ signature yogurt service) just to find that the machine is out of order… Still… Fifth week in a row. Don’t advertise the product if you can’t perform the services.
So, we finally convince ourselves to get self-​serve before we are greeted with the path of muddy footprints lining the floor. Hope you don’t have to use the restroom because bets are it’s out of order too (as per the poorly handwritten sign tales onto the door). They are out of three flavors of froyo, and toppings are scarce.
This used to be a clean, professional establishment. Let’s please get it together!

Very good selection of flavors when we went in on a weekday at 6pm. The employees weren’t that friendly, and seemed somewhere else. But probably on par for most of Lincoln Road establishments.
Very good outdoor seating area if you want to just take in the people watching.

I love the concept of self-​serve froyo. It’s easy, fun, and you get EXACTLY what you want! Score.
The flavor choices are varied and you can mix and match. I chose piña colada, sour, and blackberry. My favorite was piña colada. Yum! I wanted more pucker in my sour and blackberry (it’s tart!). Since I topped my small portion with delicious fresh mango and strawberry as well as coconut shavings and a few sour worms for good measure, I attained my goal. Yes I know you get it: I like a bite.
Here’s what you may not know: the prices are actually really reasonable, if you can exercise the requisite self-​restraint (each item is charged only by weight). The store is spotlessly clean and the staff is friendly and helpful. And it’s froyo, so you’re not parched after one bite like with heavy ice cream.
Bottom Line: Great spot for a sweet treat on otherwise fading fast Lincoln Road.

First time I wanted to try this place. Lady had an awful mood; talking to customers and «prospective» customers in a very cold and impatient manner. Monday at 4pm shift, only lady working there (attention management!). We walked away, if management reads this review, your hiring practices fall short.

For $ 7, I had a big tub of delicious self serve frozen yogurt… Oh wait. That didn’t happen. I paid $ 12 for a tub of frozen yogurt that came out of a machine and I topped myself.
I had no clue self serve sugar and milk could cost $ 12. I wish I would have gone to a nice restaurant on Lincoln and ordered a coffee and ice cream for the same $ 12. Same taste as any other frozen yogurt store. I mean, it’s frozen yogurt.

Hit the spot as far as frozen yogurt goes. No mini cups available for samples (boo), but plenty of toppings that you get to add yourself (yay!). So all in all a nice place. One bathroom is available for customers and it was in decent condition. Overall a good place to stop on a hot Miami day.

Ahhhh, never went to one of these yogurt places. So, when I went in I didn’t know what to do. There were no directions and no one there that was available to ask. So, I just went to the first yogurt machine and put some yogurt into my bowl. Then I added some fruit and when I went up to the cash register someone appeared finally! Well, got outside at a table and yuch! The yogurt was just too sweet — apparently I got some wedding cake yogurt — WTH is that all about? Who likes wedding cake yogurt — the person that does should be whipped!!!
Needless to say my first attempt at a Yogurt place self-​serve and my very last!!! The only salvation is I was in South Beach — Miami baby!!!

Had the mango and peach yogurt. We had it made to order. You get to add three toppings of your choice. One medium and one small cup came out to about $ 12. The interesting toppings were the flavored balls that burst in your mouth when you bit into them. I wasn’t crazy about the toppings but I did like the yogurt. Not too tart, just to my liking.

Their machines were temporarily broken so they had to make the yogurt by hand with a little mixing machine with actual fruit… I usually get tart and no other flavor. They ran out of tart which is… unacceptable!!! Its the most popular one! So had to opt for the peach.meh.

We had a 10% off Google offer so we figured we would check this place out. We like to be environmental when we can so we brought our own bowls. We understand that the weight will most likely cost more but that’s okay with us. We asked if it would be okay if we used them, expecting to get weird looks, but most places have been very accommodating and have allowed us to use them. The people here refused to even consider it and told us that if they called the manager that he/​she would ask us to leave. We said we were willing to use their cups, but we were just curious as to what the reason was and they could only say that they hadn’t been trained for that and it was not part of their policy. The manager did apologize but the employees never did despite their rude attitude.
The place is small and crowded but it does have some decent flavors and yogurt selection. It is pricey, but so are most places on the beach. We won’t be going back. There are several yogurt places to go too and I think customer service is what makes a place stand out. I didn’t find this place welcoming and will be taking my business elsewhere.

I was craving something sweet so I made the walk to Yogen Fruz to try it out. The frozen yogurt is self serve so you can get any frozen yogurt you want in any combination. I decided to have the dulce de leche and vanilla swirl with rainbow sprinkles and it was delicious. I like that it is self serve so you can get as little or as much as you want. Also, the worker was very nice and helpful when I discovered that they also had a red velvet flavor and she rushed to the back to give me a sample. Thanks for that! Yogen Fruz is a great addition to Lincoln Road and I enjoyed it very much.

Much improved since adding self service yogurt. Lots of fresh flavors with calorie listings above. The toppings are fresh and tasty too.