All Computer Resources

My husband and I purchased a computer for our jeep grand Cherokee. We shopped around for the best price and warranty and ended up here. I spoke with a friendly rep that explained everything to me and the part arrived quickly. My husband installed it without any issues. I am so happy as this is my favorite car and it means a lot to me. I am also very happy because I saved a bunch of money.

When faced with a bad ECU, I had no clue where to get a replacement. Sure I could go to the local dealer and pay thousands of dollars — yeah, no joke the dealership wanted 2200 USD for the new ECU and then an additional of 375 USD for shop, programming, and other misc charges to replace the old one.
I searched everywhere, I could find several at a local junk yard, but those parts were not the exact replacement and even then I would have to find some one to burn the VIN, odometer reading, and programming info into the ECU and hope it works. That was too much of gamble, I googled the part number and low and behold ACR pops up. I tried ordering the part on their web page, that was a waste of time, their webpage based check out system kept error’ing out. So I called them, and with in minutes had my ECU ordered 479 USD.
First they wanted to charge me shipping and handling, but when I told them about the web site saying free shipping and handling, they said ohh yeah, we’ll honor that. So I waited and true to their word it took 3 business days to ship it out, they even used UPS ground, guaranteeing me a full week to wait while my truck couldn’t move on account of the odometer having to match with the ECU, otherwise some type of theft prevention or programming prevents the engine from starting.
Second, once the box arrived, I quickly and carefully installed the «plug and play» ECU from ACR, following the ECU directions included with the ECU, unplug the battery, then unplug the ECU, installation is opposite of the uninstalling. I hop in my car and try to start it up — nothing, the truck just sits there and tries to turn over. I call them up, I get «Roxie» who apparently used to work for the DMV and is a telephone sadist; «unplug and plug them again and call me back if that doesn’t work!» Followed by a click and then dial tone, so foolish me, I do, and wait for it… NOTHING, I call back, I get Fernando, (apparently Roxie couldn’t answer the phone on account of her laughing so hard from giving me hope that this would actually help). Fernando is your central casting asshole that doesn’t give a rats ass if the car starts, or blows up. In fact from his supercilious tone (something that all of the staff I dealt with a this boiler room like parts hell hole have in common) states, «well fill out the card enclosed with the ECU and fax or mail it back» and guess what came after that — click! So apparently the phrase «goodbye» is foreign to these lost souls, I look through the box, and there’s this page/​form that says (with multiple stop sign icons across the page) If for some reason the part malfunctions within the warranty period, the defected unit must be shipped back and another unit will be programmed and returned to you quickly. If the wrong part is ordered there will be a 20% restocking fee minus any shipping charges and refund will be issued timely.
So I know they’ve screwed me; if I ask for a replacement, that nullifies the option of ever getting my money back, and God only knows if these fools can actually do it right, they’ve already failed once. So I go for option 2 — the olé, ship it back, we’ll screw you over the shipping and 20% restocking fee, I feebly tried to get them to waive that as I called back to Roxie and explain to them the part never worked, she said «fax or mail the form back — we’ll let you know what to do next.» Oh Roxie, you sadistic bitch! So three business days go by, no email, fax, or phone call. I call back and get Fernando, he doesn’t miss a beat «well, ship it back already!» scoffing with righteous indignation. So I ship it back, two weeks go by, I call, Fernando, (oh you can only imagine how I breathed a sigh of relief hearing his voice on the other end), states «yeah, that uhh, ohh wait. (brief hold of 6 minutes) ‘yeah the new one is on it’s way.» What! so I refresh his memory of how our last conversation ended, and then he says «yeah your fax came back illegible» insert WTF moment from me. Fernando then goes on to inform me of the «charges 20+ USD for shipping and handling, 20% restocking fee, for a total charge of 120 USD. I couldn’t believe it, these guys must not sleep laughing at night knowing they are selling the same pieces of shit ECU’s only to have them returned and refund only part of the original purchase price. So here I am, going on at nauseam about how this crap hole has screwed me out of my 120 USD. I have filed a dispute with the credit card company, hoping they’ll issue the other 120 bucks back, but have no high hopes for that.
Oh yeah, the ECU? I called Sia Electronics in Illinois and was charged half the price of ACR and got a ECU a few days later that to this day is working perfectly. As Darren H. says «SCAM… Don’t use them.» well said Darren, well said…

I have an Dodge Durango made in Chrysler Canada, so I had been looking for a PCM that was exact to my car and that wasn’t easy. Every customer service rep that I spoke to was courteous and listened to my concerns.
They were very informative and knowledgeable of the issue. The part did not work right away and it took me more than the 14 days to return my core or the part for a refund. I called them and they were kind enough to extend me enough time to figure out the problem (the PCM was good, the wiring harness had a burn in it and needed to be replaced).
Overall, a great experience with them. I had tried a different company in Fl also that was a disaster to work with. I would recommend going with All Computer Resources.

SCAM… Don’t use them. They’ll send you a faulty PCM and then ask you to return the defective part for inspection. They then want to send you the same defective part again and charge you $ 25 more in shipping. If you don’t they’ll consider it a return and charge you 20% of your purchase price for a unit they knew never worked!!! Thanks for telling me late Roxy.
I paid $ 40 for «Next Day Air» shipping via UPS the first time and it took them 3 business days (5 if you count the weekend) and that’s not counting the 2 days it took them to «program» the computer module. I shipped it back to them via USPS Priority Mail and it only took 1 business day (shipped Saturday and was delivered Monday) and cost only $ 11.
Check my shipping info… their UPS tracking # 1Z72V33E1352544128
My USPS tracking #0310 3490 0001 3237
My loss is your gain in knowledge. You’ve been warned. Stay away from these scam artists.