American Airlines

My main compliant is that the man carelessly threw my luggage on the belt whenever we checked our bags, broke my handle off, my tag went flying and he was talking to me this entire time and didn’t even have the decency to apologize. It was brand new luggage so that’s probably why I’m more upset about it. I know things happen especially with luggage in airports but come on, you could have apologized or even acknowledged the fact that you ruined my luggage. Thanks, AA. Your compassion for customers is superb.

Where to start? Dirty planes, rude or bored flight attendants? Actually, those things are tolerable next to my recent experience to and from the Virgin Islands from LA for a ten day (that turned into an 8 day vacation)…why you ask? American Airlines had a mechanical problem and had to land in Dallas which left us to miss our connection in Miami. Don’t worry, they put us up in a shitty low budget hotel. First world probs. Ok. So we Vacay… until we leave. Our 3pm departure is delayed to., wait for it…9:30pm. Yep. Which leaves us to miss our connection to LA. This nightmare isn’t over. We are now in a huge line consisting of several different AA flights (mechanical which caused delays) waiting for another voucher for a shitty hotel… oh and yes, all of the employees… rude and bored and quite unapologetic… which is quite alright because I will never fly AA again.

Good to know before traveling and using this horrible airline: There is no option to check a bag or pay for the $ 25 fee online or over the phone. Unless you want to pay a $ 100 service fee. Yes, that’s right. If you fly AA and try to prepay your bag, it cost you $ 100. For a $ 25 bag. Nonrefundable. Because that’s the way it’s been for 15 years according to a supervisor… Even if you try to pay for someone else, like your mother-​in-​law who does not speak English, or a quadriplegic who cannot physically pay for himself. Nope, you have to go right up to the counter with your bag and pay there. No biggie right? Sure, when we are the ones traveling and do it all the time. All fine and dandy, but when I called to ask about this, not only did they insult my intelligence by explaining the baggage weight and size requirement, but they also could not provide me with the policy requiring customers to pay in person for checked bags. We have flown hundreds of times and we know the regulations, now some policy is telling me that I am not responsible enough to pack my bag? The only clarification from the supervisor was the policy has been around for 15 years and he wasn’t trained on
. What about that makes any sense at all? When I purchase an airline ticket I pay online, I show up at the airport, I get on a plane. They don’t make me pay at the counter just in case I show up overweight or with another person… Why not baggage, especially for someone who needs special assistance such as a language barrier! Think about the inconvenience American Airlines is causing customers. Every airline I fly that charges for bags allows online/​phone payments. American Airlines needs to change its baggage policies to allow online/​phone payment for bags. Wake up AA!

Absolute worst possible experience EVER!
Issues inbound and outbound.
Inbound: flight was cancelled due to 1 sick crewe member (are there no extra attendants in Miami!!!). The other two flights leaving were not full (confirmed by one of your rude employees), and we were not allowed to board due to luggage being checked. Bullshit excuse. Ended up missing the wedding we were traveling for.
Outbound: Again, flight was cancelled. No notification! When we arrive, we are informed. Nothing sent to the App on our phone. No email. No phone call. There was a flight that left earlier which we could have left on, but were not informed. The flight that left after ours (the one that was cancelled) was fully booked. All flights after (for the next 4 days) are cancelled due to incoming weather.
Currently we are drinking a 12 passenger van to Miami to catch our connecting flight. WHICH WE PAID FOR AFTER AA CORPORATE SAID WE WOULD GET A FREE RENTAL VOUCHER!
Lies, lies, lies. Inconsistency within the brand.
Under no circumstance were we treated with kindness. Not ONE employee (supervisor and manager at 2 different airports, and 2 corporate representatives) was accommodating, or caring.
This is the WORST airline. Never again. And you better believe this message is going viral.
I work in the hospitality industry. You guys suck so bad. I feel badly for your future patrons.

When I say I can’t stand American Airlines! I meant that shit to the 10^th power. There customer service sucks! They are over priced! They expect you to pay for your flight then extra to assign a seat. What kind of shit is that! Never Ever again will I ever ride this shitty as airline. Lucky for them they got my husband because he booked our airfare but believe me he won’t make that mistake again as much as I complained the whole flight home.

I have been sitting in this plane for over an hour because there is a problem with one of the seat covers for first class, so no, this airline is not great at all. Seriously, if your planes are so old that the covers need to be replaced, do so before you are supposed to fly out. Further, don’t have staff that are so incompetent that after 45 minutes of waiting, they bring the wrong size covers so we have to wait again. Stupidest reason I have ever heard of for a flight delay, completely caused by the inability of the crew to do their job right. Wow.

Believe it or not, there are good airlines out there. American is not one of them. Their staff member at MIA basically laughed at us because we incorrectly booked a flight on-​line. Grant it that is was my fault, but being laughed at while being told we owe $ 200 for each change of ticket (x2) and $ 41 for change of fare (x2).
Unfortunately, I know I will be forced to fly them in the future. When I do, I will make sure to ONLY schedule by phone. I will ask LOTS of questions to waste their time. And I will also know I didn’t screw up from their crummy website. I will also only check in with a person. Only I will be courteous and smile at them, unlike the way they treat their passengers.
It’s a shame they feel the need to charge excessive fees and have arrogant and rude staff members. I would have understood a $ 100 fee. $ 200 is simply excessive. In the meantime I will fly Other airlines when possible. Even if it costs a few bucks more.

Its 2016 why am I flying in a plane that looks like it belongs in the movie Top Gun… All jokes aside, they need to upgraded as soon as possible. Check in was a breeze MIA ITL is that wave. American Airlines is a solid upgrade from spirit but I would be more than happy to drop an extra 150 $ to fly delta

Had changes made to my ticket via American airlines rep in st thomas. Once I got to Miami they threw my ticket away refused to honor what they had acknowledged was reissued because they would have to pay 1000 per flight I got on that wasn’t American. So they reissued me a ticket for more than 24 hours later and told me «people like you» aka white people, ask too much of us. I took video of the incident and will upload to YouTube.

Travel AA at your own risk. Fly American Airlines if you don’t want to get where you want to go. Fly AA if you like old planes and bad service.
1. AA doesn’t believe in customer service
2. They find any excuse to cancel flights (my flight from MIA to TPA was canceled due to a little rain) no other airline canceled flights for the rain that day
3. If they cancel due to weather you get no refund or travel voucher. They don’t give a crap as they say it’s not their fault that it rained.
This airline just can’t keep up with the other airlines and I’ll do everything in my power to never give them business and to let everyone I know that flying American Airlines is way too risky. This airline makes tons of money on all the flights they cancel because they don’t give refunds or travel vouchers and they save in paying the pilot and crew and gas. I wouldn’t be shocked if eventually there’s enough evidence for a class action suit against AA.
I ended up renting a car to get home. Thankfully I didn’t take the connecting flight through Charlotte or I would’ve been out even more time and money.

American Airlines is truthfully the worst American flight carrier in the nation. The service at the check in desk is terrible, with complete disregard for customer service.
Furthermore, everything costs something on the flight, except for water and orange juice. With airlines raking in record profits, simple amenities like Wi-​Fi, headsets should be free for every passenger. No pillows or blankets were available on our flight 1174 from Miami to San Diego.
It’s despicable that they only cater to their gold member passengers… everybody else may as well be chopped liver. We will totally avoid booking flights with American Airlines in the future.

Worst baggage service is the world. American Airlines
30 minutes and counting not a bag on conveyor.
If your bag is prioritized [platinum], sure to come out last. 35 minutes and counting.

We had very friendly helpful check in staff in MIA. She tried her best to get us an earlier flight back home to see our sick cat. The pilot was very professional. He was a young looking African American. He had a comforting manner about him. Before our flight from LAX to SJC even took off he warned us about the rough weather expected as we approached SJC. He was very clear about the need for seat belts and the reason why drink services were canceled. As he was flying the plane in the pattern around SJC the plane rocked and rolled. I haven’t ever traveled in weather to rainy and windy whether passenger or private pilot. He made a solid landing under gusty conditions. It been a long time since I have flow with AA but would definitely consider it again.
The only drawback was all the extra fees for baggage and picking seats in the airplane. That is a corporate thing though rather than the local MIA staff issue.

2÷12÷16: Final. Leg. Home… had the best gate agents. My legs were so dang swollen from those bastard mosquitos that I could barely walk. Now they treated me right (take a lesson Gate 28 agent in San Diego!), they got my info and paged me and let me rest in a wheel chair (yes, I was in that much pain) then I was pretty much first on board.
6 hour flight that could’ve been pure hell (had a screaming toddler in my row)…let me tell you. When you’ve been on a private yacht sailing around tiny islands and visiting private islands for a whole week… this is a harsh jolt of reality. Noise is amplified 100-​fold!
The dad took the screaming child mid-​way through the flight and went where the mom was so I got a little reprieve (plus the little tyke eventually fell asleep. I swear, I didn’t drug the kid with my Benadryl).
Loved the flight attendants. I kid you not, the one FA, he pulled me back where they keep the drinks and fed me chips and salsa from his personal stash! The entire crew was so awesome!
Yeah the flight itself was loooooong and unpleasant but I survived it. They played a couple of movies. They should play more mainstream ones that will appeal to wider demographics. Note to AA: please don’t play long, boring indie movies that make long 6 hour flights seem even longer.
PMT: use your AA credit card to save 25% off in-​flight purchases. WI-​Fi was pretty pricey. If memory serves me correctly, it was ~$ 17 for the flight.
Anywhoo, final flight to SAN and the end of our trip.

Awful choice for families with special needs kids. Training of AA Staff ranks amongst the worst in the service industry. Passengers have been cultivated to tolerate extremely rude customer service in airlines industry, American Airlines holds the crown for the most horrendous communication and service. Miami terminal demonstrated just how much a 3^rd world country this airport has become.
DO NOT FLY AA WITH KIDS, AA STAFF HAS ZERO PEOPLE SKILLS

I’ve points and am a gold member so pretty much factored into American Airlines, however given the choice I would probably not fly again with them.
If you have the good fortune to fly with a semblance of humanity in first or business-​class you are still treated –despite the fact that you paid loads of extra money — like a second-​class citizen or maybe even like cargo.
The planes are dirty and old and uncomfortable even in business class you’re not quite sure why you paid so muchmore when there’s not the business lounge when there’s not the kind of food that you can eat when there’s not clean seat to sit in when there’s not on board Internet or entertainment when there is not any special priority seating which was promised to you and even mentioned on your ticket … American airlines it’s not exactly friendly skies.

I’ve fluctuated between being a Platinum or Gold flyer on AA for close to two decades because of my many trips to Central and South America. And there’ve been some exciting times that have proven to test my humanity.
There was that time in LAX where there was a shooting and a dead body was lying at the TSA checkpoint and AA told me my flight to London would depart on time. Yeah, right.
Then there was the time from Dallas to Paris on my way to Madagascar that we had to make an emergency landing at JFK at 3 am. Thanks for the 10,000 frequent flyer miles that were deposited into my account immediately «just because.»
Another time on my way to Buenos Aires, I woke up on a stopover at Lima, only to wake up 4 hours later to find out the plane was «broken» and we’d have to overnight in Lima. AA paid for our hotel room and breakfast, then put me in the VIP lounge to kill 8 hours for my connecting flight.
So many stories to tell. Is AA perfect? No. But it has treated me fairly and most of the time, I get to where I need to go.

I don’t fly American Airlines that often aside for short haul down to MIA. Most of my flights over the years had been uneventful. Aside from one time my checked in luggage was sent to SFO instead of SJU.
After all these years, AA planes still looks exactly the same = dated. No personal entertainment system or other hi tech option of watching movies/​programs through download App via WIFI on board.
Boarding time was 50 minute prior on our boarding pass, but we did not begin boarding till 15 minute before flight time. If I would have known, I would spend more time chilling in the Lounge.
Curbside check in personnel was really rude and openly asked to be tipped for tagging my bag and print my boarding pass. Telling me that he was doing me a huge favour and he should be rewarded.

I took a flight to Germany with American Airlines out of Miami. Never mind how bad and crazy the airport MIA is, I am not a fan of American Airlines. First of all, the plane I flew was pretty old. I much rather flying on a Boeing 777 instead of this old run down A330. They obviously has not taken good care of maintaining the plane. My seat couldn’t recline all the way down, thus hurting my back on an 8 hours flight a lot. The tray table was wobbly when you put it down. And the worst thing was, I was expecting to do some work on my laptop during the flight, but later I found out there were no electrical sockets to plug my laptop to.
The food they served was pretty bad too. We were given two meals during this flight. Both meal options looks and sounds pretty bad, and I only managed to just have one of them. All I can say I had better cafeteria food in my old high school than what that they served us. The overhead compartment was pretty small. Luckily I boarded the plane with priority boarding so I managed to put my luggage in sideways.
The bottom line is, the overall experience with this airline has not been very pleasant. The only positive came out of this experience was the schedule of flight was convenient for me. I landed in the morning in Germany just in time for the meeting in the afternoon. However, I probably will not fly with American again.

Apparently the red-​eye flight is being phased out? Not sure, but on my recent trip to Seattle, I refused to be more jet lagged than I had to be. I typically fly into Fort Lauderdale, but there was not a single flight that was a red eye from Sea-​Tac to Lauderdale, so I booked one into Miami. Everything else involved a connection and wasn’t any less expensive. I had a company card paying so I wasn’t even concerned with the cost, I just wanted to sleep as much as I could to decrease the time change.
American is not my airline of choice. It annoys me to have to pay to check bags. The seat pitch is smaller than I’m used to and I’m a small person. This was a night flight and I was asleep before the stewardess came around with drink service, but I’m fairly certain they have the gigantic annoying drink cart which gives you more ice than soda. All for the outrageous prices you pay them.
The flight itself wasn’t atrocious, but definitely not the most comfortable either. I was in a window seat over the wing and the 6’2″ teenager kid next to me was clearly pissed he was stuck in coach and kept elbowing me in the side to try and take more of my armrest and seat. NOPE. Just because you are bigger and are stuck with the middle seat-​not my problem. Sorry about your luck, I deserve all of my seat just like you. The pilot descended way too fast at the end (and this I was fully awake for, the rest of the flight I was in and out) and my left ear popped HARD. I fly a lot, and haven’t had a painful ear pop in over 2 years. That to me was too sharp of a descent. It didn’t settle for several hours and caused me to have a migraine later from the pain and pressure.
I will end up flying American again I’m sure, but they’re not my favorite by any means. Like I said, I wasn’t thrilled about the quality of this flight but it got the job done and I didn’t want connections. I didn’t pay for it so I’m being generous with 3 instead of 2 stars more than likely. I would imagine first class would be a different experience as well.