Apex Termite & Pest

This Apex has not been in business for 31 years as they say. And I will NOT hired them. the manager does not speak english (spanish only). they used my city water to fill their tanks to spray pest control. using my water! hell no, In the case I rather do it my self pest control. no way.

Apex is horrible I will be reporting them to the Florida department of entomology for fraud.

We’ve been customers for over 10 years. They’re very quick to hound you to make an appointment to perform their cursory «annual inspection» to get the contract renewal check. We’ve been trying to get them to come out and retreat the Florida room ceiling for a month. First, one’s on vacation and the other one’s sick. Then he gets better in time to go on vacation and the other one has to be everywhere in the county but our house. No one in authority will get on the phone, they make appointments to shut you up, then cancel them. I’m now questioning why I even *have* to call them once or twice a year for retreating the same areas. We’re done. Apex is fired. Don’t waste your money.

We bought a new house and because we saw evidence of termites on the inspection, part of the closing required the sellers to treat the house for termites. We requested the house be tented, but the sellers opted to go with the spray treatment. We agreed to this, seeing as how the treatment came with a fully transferable warranty that was good for one year, and if anything went wrong, we’d be covered. The service was performed on May 25, 2012 and we were given a certificate that states the «property is under warranty for the control of D.W. termites through May 25, 2013.» On May 20, 2013, I come home from work and find evidence of termites (in the same areas the termites were originally found). I called Apex that night and they said they’d call me back to schedule someone to come out. I went back and forth with them for two days to try to schedule someone to come out. They finally told me #1 our warranty was expired and we needed to renew it, and #2 nobody was available to come out until next week (after May 25). I explained that the certificate of warranty states the warranty is valid through May 25, 2013 and that it would not have to be renewed. I requested to speak with a supervisor. The supervisor called back and explained that our warranty was valid until «around» May 25, 2013 and that because they weren’t in the «area» they did not have to honor the warranty until May 25. The supervisor said I was free to pay them $ 175 for them to come out and treat again and that would be guaranteed for «one year.» I told her that was unacceptable and that the warranty explicitly states that the warranty is valid through May 25, 2013. Additionally, I contacted Apex about this new termite problem on May 20^th and I should not be penalized for their lack of availability to come out and fix this problem before the 25^th. The fact that nobody was available to come out before the 25^th didn’t even seem to be the issue with this company — it was more that they were just making up the rules as to when this warranty expired. I asked to speak to the owner of the company or whoever was above this supervisor and she said she didn’t know of anybody else higher up.
I will never use this company and will never recommend them to anyone. They offered a warranty valid to a certain date and then when I called to have them perform under that warranty, they refused. Also, they clearly did a poor job treating for termites in the first place since they are back in the same place they were before. They could have very easily avoided this bad publicity by just honoring their warranty and coming out to take care of the problem.

BUYER BEWARE!!! Go with an honest reputable company! This company will tell you that you don’t have Termites when your under contract even when the droppings are falling all over the floor in piles! This company seems to be a Fraud!
The next competitor comes into our home and tells us that the Termites have been living here for about 2 years. I maintained a contract with Apex for 4 times that amount of time! Why are they not concerned with there customers property damage and being Sued!
Beware!!! It’s even more ashamed that there a Sponsor for Cutler Bay’s Easter Egg hunt!