Brickell Mazda

I recently leased a car from Brickell Mazda. Throughout the experience, my sales representative, Hector Quero, and the General Manager, Mario Murgado, Jr., were professional and pleasant to deal with.
For my initial visit, I went in on a Saturday morning, and explained to Hector that I am interested in leasing a vehicle and in trading in my current vehicle. He brought out the wholesaler who made me an offer on my trade in, which we shook on. The offer was above market value, which explains why when I returned the following Saturday that the wholesaler had been replaced. The new wholesaler thought my vehicle was worth about half what the previous wholesaler did. Nonetheless, despite knowing that his previous wholesaler made a bad deal, Mario honored that deal.
As for Hector, at no point did I feel pressured by him. When I gave him my contact information on my first visit, I told him that I do not want to be contacted and that I will reach out to him if I am interested. Hector actually honored my request.
In sum, I left Brickell Mazda satisfied with the experience and with my new acquisition.

Back on 11÷27÷15 I wrote a great review about our experience with the sales staff at Brickell Mazda. We left that night with a brand new CX-​5 Touring Edition and couldn’t have been happier. Unfortunately, since then we’ve been extremely disappointed with the lack of customer service regarding issues that we encountered with the car since we got it. My husband emailed the general manager Mario Margado on December 7^th to voice his concerns and asked for a call back. We never received a courtesy call or email back from him. After not hearing from anyone from the dealership for about a week and half he called the dealership on December 18^th and spoke to another manager named Jesus who apologized and ensured us our concerns would be addressed and that he would have Mario contact us. We even sent Jesus the original email that we sent to Mario so that he would have the whole history of the issues we encountered. Well it has been about 6 weeks since that last conversation and not even a courtesy call or email back once again. We are due up for our first maintenance check in a few short weeks. Is this the type of customer service we should expect? It’s apparent that management checks Unilocal for reviews about their dealership and I challenge them to have the courtesy to reach out and address our concerns.

There have been 5 days since I bought the GMC Terrain and so far it’s working properly. Since I contacted Jose Bruschi requesting information about this car until Friday when we close the deal, he offered me a great costumer experience. He answered all my questions and showed me the best options I had to buy the car. So far, I’m a happy customer. If you’re planning to buy a new car, contact Jose Bruschi he can help you.

I was able to schedule my service appointment online which was a lifesaver. Service department was finally able to determine the issue with my car. Maurell was very nice and attentive and even called Über car service for me (to and from dealership). Furthermore, he even coffee for my wait !
The repair was done in one day (and it was big repair work) which I am grateful since I only have one car.
I will definitely use them again for my service needs and maybe new car!
tip: it’s better to leave your car, they will call an Über for you if you need transportation :)
Thank you so much!

From the Internet sales staff all the way to the owner, this has been the best car-​buying experience I’ve had since I started searching. What stood out is the level of professionalism, courtesy and care I received from beginning to end at this dealership — and folks living in South Florida know that this is not something to take lightly — it means a lot. Even though I already visited another Mazda dealership, I was encouraged to still visit Brickell Mazda and I definitely don’t regret it. I can say now with certainty that the other Mazda dealership I visited simply did not share the same standards. Priscilla was professional and friendly over the phone and greeted me warmly when I arrived at the dealership, even offering her cell number if I needed her help again. I had a wonderful sales exec, Alexis who even personally delivered the vehicle to me a couple days later at another location! I was very impressed with how present and involved the owner, Mario was throughout the process. Together with the finance manager, they worked hard to get me an excellent deal. After signing the contract, a problem came up that had me very worried but Mario was quick to remedy it and make the entire experience even more satisfying for his customer. This simple act of kindness will go a long way because not only am I a new loyal customer (I switched from Lexus) but I have already recommended the dealership to others. And the best thing is: I am so happy each time I drive my beautiful new CX-​5! I am a total Mazda convert. Thank you, Brickell Mazda!

I had a problem with my Mazda 3, and the service representative, Maurell offered me coffee for my wait. The repair was fixed fast and there was no charge for the fix after it was found to be an item under recall from four years ago.

The only reason they deserve 1 star and not zero is because of the sales person that helped us was really nice and dedicated his time to us. After 5 hours of negotiating, choosing the car, giving the down payment and everything, the finance manager came to us to tell us in a very rude way that since my mom never had a lease before, the bank had a policy and could not approve her credit. She had a 704 credit score at equifax and excellent credit history. Not only that, they took 5 days to refund our down payment and lied everyday by saying it was processed when it wasn’t. (Out of the sudden, the fifth day of waiting they are able to give us a confirmation that the refund was finally processed. This was the worse experience we ever had a dealership. The following day, Toyota gave us a much better deal anyways. Avoid this dealer at all costs. I feel bad for the sales persons that are actually really nice and depend on rude finance managers with very poor knowledge.

The Service Department is efficient and courteous. I’ve taken my Mazda 15 3 times already to get a routine maintenance. Never fails that I am there for more than 3hrs. They take their sweet time to change the oil and rotate the tires. Take an interesting magazine /​book and prepare to wait.

My first Car, and couldn’t be better! Thank you Laura Rotalde, the best and most beautiful seller in this dealer. She was so attentive, kind and always tried to find the best option to me. She knows what she does, and definitely an expert in the issue. If I have to buy another car, it would be in this place again. Brickell Mazda, keep Laura for long enough, she one of the best-​best.

Horrible dealer, if you want to have a good deal just stay away from this dealer. I went for car they had online for one price, but when I got there they wanted me to pay the full price for the vehicle. Also, they value my traded $ 2K below the minimum Kelley Blue book value. They just want to hit a home run in every deal. They didn’t even try to negotiate the price unless I come up with $ 5K down. You lost a customer, because I was ready to buy the car, thank you for making my decision easier to go and get another vehicle in another dealer

I scheduled my service appointment online as I just relocated to the area. I choose Brickell based on Unilocal and Google reviews, which seemed to be positive. I was very happy with the service I received! Although the Mazda service department is not physically in the same location as Mazda sales, Mazda sales guided me to the correct location.
Edwin was my service advisor and he was genuine, honest, and very easy to work with. I am excited to hear a new state of the art Mazda dealership and service department will be constructed soon. My vehicle was ready an hour before I was quoted, so it did not take an entire day. I was also presented a coupon to get a beverage from their cafeteria which helped while I waited.
Bottom line, I was happy with the service I received and will be returning to this dealership for all my car needs. Thank you!

I Really recommend any one to work with brickell Mazda. Particularly, I work with Jose Bruschi, and his attention and knowledge about the product that he is selling and the process of selling is amazing. If you are looking to buy a new or pre-​owned car work with brickell motors.

Great guys! I’m very happy with the professionalism and kindness of the team at Mazda Brickell Motors ! I highly recommend my sales person Javier Hernandez and the sales manager Dyango Ramirez. These guys are great! Go see them for your next car.

Talk about a horrific experience dealing with the internet sales department here at Brickell Mazda. First of all — I got a TrueCar certificate for a 2015 Mazda3 iSport — as my sister was in need of a new car and i was going facilitate the negotiations for her so she could just go in and purchase. Some background — our purchase date is a few weeks out so we had agreed up front to provide a cash deposit to hold the vehicle until our guaranteed purchase date. That being said, I was working with a Mark in the internet sales team 1 week ago — my sister even went in and test drove, and all good so far. Then i start emailing to firm up pricing and no one responds. I email probably 4 times over the course of the week — no response. To try to make a deal work (and here’s the thing — I — the CONSUMER — is trying to make the deal work, not the dealership who would earn my money), I finally called yesterday — and explained the situation and was promised a call back. Alas, no call back all day — so I call again this morning.
Some additional background — I tend to buy new cars every couple of years — 6 new car purchases in 11 years (and to say most recently a new BMW and a new Lexus and I never experienced anything like this!!) — I’m an experienced internet department car purchaser, and that’s how you get the best price. — I’ve negotiated prices through this method for my self — all 6 purchases and 2 cars for my parents in the last few years. Well finally today they put me on with Internet Manager Daniel — who says he manages the internet department for all their dealerships — what does he ask me to do? asks me to come in and I said NO — I advised I’m in CA and negotiating for my sister in Miami — i want to firm down price before we come in and pay the cash deposit to hold the car until purchase date. He was the epitome of a sleezy sales guy. I’ve never experienced such horrible service. I advised another dealer would sell us the car we wanted for X cash price — he said «leave it up to me, I’ll beat it no problem.» I told him cash purchase, no hidden fees — give me out of door pricing and if it beats The other dealer we’ll be in today with a deposit. He then calls me back and says, yeah I can beat it, but you have to finance. No problem right? and i’m like I said CASH purchase, no financing — and he’s like at 2.9 or 3.9% interest, just a few months. WHY WOULD I DO THAT? Plus I look at
and they have 0.0% financing — WHY is he trying to tie one over on me? oh yeah SLEEZY SALES GUY. Then i said — no problem, we’ll go through the other dealer so he said give me a second with his sales manager. Then he gets back on the line and has the nerve to tell me the deal is fishy — my sister currently has no car and wants to buy new with cash. WHY IS THAT FISHY? She was ALREADY IN TO TEST DRIVE AND YOU HAVE ALL OF MY PERSONAL INFORMATION AND WE ARE WILLING TO PAY A $ 1000 CASH DEPOSIT TODAY AND SIGN AN INTENT TO PURCHASE — what is the problem? He said it just doesn’t feel right — so I said no problem.
Good job walking away from a $ 20,000 sale — NEVER SHOP AT BRICKELL — it’s all about the sleezy deal and hidden costs. NEVER AGAIN will we even contact Brickell Mazda — HORRIBLE HORRIBLE HORRIBLE EXPERIENCE.

Walking in not sure whether to purchase a Mazda or not I was immediately greeted by Mr. Alexis Fernandez, a sales executive of Brickell Mazda. Not only did he answer every question I had, but he made my father and I feel like family inside the showroom. He helped me choose between two stunning looking cars, the Mazda 3 & 6 and all the different trim levels. After deciding on a car, I was helped by Mr. Mario Murgado Jr and he made sure that we got the best price for the vehicle. Shortly after we got a deal and shortly after I was driving out with a beautiful new Mazda 6. I would recommend this Mazda dealer to anyone looking for a new or used vehicle as they have incredible selections at competing prices

We all know how tedious the ¨car buying process¨ can turn out to be. so I will spare you some details on some of the past experiences my wife and have had.
I will however, share with you, the absolutely pleasant experience we had while purchasing a Mazda CX5 from Brickell Mazda.
From beginning to end, empanadas and café con leche in between, it was a real pleasure to do business here. They had the exact vehicle (and very similar options to pick from), we felt no pressure and they were open to negotiate. At no point did we feel this was a ¨typical¨ car dealer and they always seemed customer-​centered. I could go on and on, but if you are reading this, you may be time-​constraint, so I will stop here.
Put in simple words: Brickell Mazda is the absolute best place to buy a Mazda vehicle. (And you should consider a Mazda. We’ve owned three already!).
To Mazda Specialists Alexis D. Fernandez, Sadi Cobo, Finance Manager Jose L. Petrash and Manager/​Owner Mario Murgado Jr. (who was working that Sunday!) We say: THANK YOU and GREAT JOB. A pleasure doing business with you!
Honestly,
C. and E. Reyes.

Overall great experience with this dealership. Eduardo was very nice and very informative about the different cars I was interested in. I drove 2 cars to Key Biscayne and back. These guys are great. They are not pushy but they do try to give you the best deals because they want to be the best. I ended up driving out with a new Mazda 6 Touring Plus! Thanks guys!

Sorry but I am one of the dissatisfied customers they keep sending me emails to how good they are and to follow up, but when I emailed them back I never hear back from them. There is a booklet with free offers and services they offer that i was supposed to received within 30 days and I have not received yet and no one has answered my email about it. I also had to pay extra for the Autotag they send me a tag only good for a week when i called they did rectify the situation after many phone calls and when they finally received the correct tag which (i had go and to pick up) with the correct amount of time i ended up paying another $ 36.86, when i asked no one could tell why I had to end up paying more when i already had paid for it in the first place.
Sorry but I have had better service from other dealers,

Last month I bought a Mazda 6 from Jose Bruschi. It was the easiest car leasing experience I have had, and I have bought/​leased over 12 cars over the years.
The other staff was also really helpful and efficient. 2 years ago I bought a Buick from their sister dealership and can also attest to the service there.

These guys were great. No games, no hustling, just very simple and easy. I didn’t realize that getting a new car could be such a quick and enjoyable process until I came to Brickell Mazda.