car2go

Not even one star! Thieves!!! Awful customer service attention, i needed it for an emergency and try to register, the app kept freezing which made it hard to complete. The registration is not even complete and I’ve been charged for 40 dollars, NEVER USED THE SERVICE YET, has been almost 2 weeks and the registration is not even active. I called to ask about it, and they couldn’t help at all and hang up on me, till today the registration is not even active and they already have my money on their acc. The service sucks, never even got to use it and they stole money from my acc.

Super convenient if you don’t have a car. Gets you anywhere in a matter of minutes, without having to rent a car all day long!!! Great idea!
Also great customer service… Thank you Corey!

I used car to go for the first and last time. Their service is terrible in south Miami. There is only one parking sport available in South Miami. I checked out the car and couldn’t park it next to whole foods. When I called the customer representative, he told me to drive all the way to downtown Miami and park there.
When I returned the car back to the place I took, I couldn’t park because someone took the parking spot. Their system doesn’t allow me to park the car to second floor of Municipal Parking Garage. Their customer service is too slow. They charge me while I was trying to solve this problem. Finally, the representative told me to park the car on the street. I cancelled my membership after my first use. I don’t understand these people, they ruin my day and they didn’t even refund my money.

We signed up for Car2Go before we got a second car. Unfortunately, our Car2Go card was lost and someone started using our card fraudulently. They charged the credit card on file, but when we called to say that those charges were not from us they stated that it was impossible because you have to use a PIN. We attempted to pay the fraudulent charges and cancel our service, but they stated we could not cancel. Instead, we cancelled the credit card. Today, we received an email stating that there were close to $ 85 in charges and we were past due. We will not be paying these charges as they are fraudulent and at this point we plan on contacting the Better Business Bureau. If they had canceled our membership in the first place this would not be a problem. A word to the wise, STAY AWAY!!!
We received this reply today when we complained:
Thank you for contacting car2go. The outstanding balance in your account is not fraudulent. The trips taken were taken by yourself or your someone in your home with access to your membercard in April 2014. We have multiple calls from yourself regarding various issues including a request to change the credit card on file. We advised you or your significant other that we cannot reverse charges that were taken. If the credit card on file was used without permission, then you must dispute the charges with your credit card company, but you are and will still be responsible for the outstanding balance on this account.
car2go has a security system in place that does not allow anyone to use the service unless with the membercard and with the 4 digit PIN number. Should either of these be missing, then the trip will not be allowed. If you have any other questions or concerns feel free to contact us.
Best,
Elvia
Member Services– Miami
The arrogance!

1 star for what? I don’t no !!! #Bad service bad managerial bad car impossible to close the car expensive service impossible to verify account 1day = 85 dollars crazy
Bye bye car2go Hello über !!!

The concept might be interested, However the office in Miami (I always blame bad Management) whoever is involved in new applications it is beyond horrible. I barely wright negative reviews, however in my case and how my new application was misshandled I feel I have to share my experience publicly. Apart of the typical Miami rudeness when shared email corespondences, they didn’t seemed to care less to helping me becoming their new member. Everything began when their broken system for DL check refused my application. I have no other than only few parking tickets in my entire driving history and they decided that I’m illegible because of my driving history? The worse part is they didn’t seemed to care less to double check thier error and my claim but suggest me to obtain some driving records from dmv? Seriously? After all I truly feel like becaming a «car to go» member if you’re lucky enough their system to refuse your application for whatever reason, is more dificult than dealing with immigration!
The conclusion: It’s just sad of how in our beautiful town customer service is still science fiction at many businesses…

Car2go is such a great service! Easy, quick, and convenient, it’s a fantastic resource if/​when you are without vehicle.
Many of the gripes from other reviewers have absolutely nothing to do with c2g. You’re seriously blaming their service for tolls?! Get out of town! Like for real, leave Miami because you just hate the city.
C2g went out of their way to make sure there were options in Miami Beach and for that I’m extremely grateful. There are so many obstacles in this business model but they have overcome.
Thank you, car2go!

I had to write to bring up the ratings, which are too low based on this excellent concept and execution. the app for car2go is great, the website helped me find a car fast and i jumped in, got to my destiations fast. but then I knew what roads to take and were i was going, and i saved a bundle on cabs by using car2go. I will not be using it as much now that I finally got car. I just wish I signed up a year ago (prior), because once i finally signed up and used the service, I was hooked. I will recommend to everyone. Car2go is the way2go! American forward-​thinking at work.

My own car is a 2-​seater, so I use Car2Go when I need a «backseat» for out-​of-​town guests, or when there’s a good chance that I’ll be drinking and will take a cab home, or if I want to increase my chances of finding a parking spot, or cut the cost of a run to the airport by 50%.
MIA itself isn’t in the home area, but what appears to be a body shop that repairs C2G’s across from the MIA Metro Rail Station is a dedicated parking area. The rail station is directly connected to «car rental city», which is connected by tram, skywalks and moving sidewalks to the terminal.
I’ve had only positive experiences with customer service. I’ve experienced the «cannot upload data» issue at the end of a trip. That was frustrating, but customer service answered the phone promptly and when I explained that the parking area had no visible obstructions, they closed the trip out manually. I was billed for the time I was on the call, and I believe they should’ve automatically credited that to me. I didn’t bother to complain, so I don’t hold that against them.
I’ve never used the in-​dash Nav., and I’m not sure why anyone would. The best way to use C2G is with your smartphone, so why pay by the minute to learn a nav system and plan a route when you could’ve had it punched into your phone before you even approached the car? The Nav took an earlier reviewer across the Venetian Causeway, and that made him mad because he assumed the «other way» (MacArthur) is always faster. hint: use a traffic and camera-​aware FREE nav APP on your phone!
The Smart Car transmission is no-one’s favorite, but it can be managed to be smooth. After a few blocks, you can learn to anticipate the shift points. If you gently lift off the accelerator right before a shift, it will be much smoother. At certain levels of acceleration, you can even initiate a shift with that action. Even better: put the stick in manual mode and control shifts while using the same technique.
I think the $ 2 surcharge is unfair, but that’s not Car2Go’s fault.
I find the program to be overall a very good value. I wish the daily maximum rate was lower, but instead it keeps rising! I would never pay $ 85 for a FourTwo before renting a traditional car, but I’ve leveraged the reasonable $ 15/​hr max several times.

Let me start by saying that I think a car-​sharing service coordinated by app is convenient, better for the environment, creates value by saving people money, and is overall a terrific idea. However, Car2Go in Miami is a start-​up that has to learn to walk before they can run.
In concept, a smart car is, well, smart! Except when it isn’t. The touch screen is not very sensitive, so I would not recommend using it as a GPS if you anticipate road complications. Coming home last night, we parked the car in the exact same spot in front of The Venetian where we picked it up, but it kept telling us that it couldn’t transfer our data to the servers and to park somewhere else. We ended up googling their helpline (because they don’t have a company number yet) who instructed us to leave the keys in the car so it can be locked remotely until someone from the company picks it up.
The car itself is advantageous when looking for parking, but is not the smoothest ride. The pedals and changing of gears are somewhat stiff so driving is bumpy unless you’re on a highway and can speed up to a comfortable cruise of 40 or more mph. Fun fact: it came as a surprise to me but according to the dashboard, smart cars can go up to 100mph although I’ve yet to put that to the test.

The service is great, but only if you are not planning on going around downtown/​Brickell area because you won’t find a parking space really easy anyways… and you can only park on the street parking meters. I was charge $ 100 just for parking on a public parking of the Miami Dade public parking system… the parking space lot has the same logo that the car2go had, but they still charge me.

Almost exactly the same experience as Rob P from Vegas. No address provided for Lincoln Parking (just «The Lincoln», which doesn’t come up with anything useful on a Google search) car park and had to pay $ 5 to exit the wrong garage. Took me 36 minutes on the phone get the actual address from a rep. Finally got a visual from the wrong garage thanks to a helpful local.
Then ended another trip at the 500 Collins park (ah, an address!) but the screen said I was parked in an unauthorized spot. Again took me a half hour on the phone to resolve. Initially was told I was in the wrong garage, along with the other Car2Go I parked next to! (I gave her the plate.)
While on the phone, I had to exit the car park circle the block a few times, and eventually re-​enter the same car park on the advice of a Miami Beach police officer (thanks!) To save others the hassle, the entrance is on 5 St. not on Collins, and is to the right from an alley entrance. There is NO Car2Go signage on the premisis — rep first insisted there was. I suggested they send somebody out with a camera. (But a handy «Zip Cars Live Here» sign from the competition at the entrance…) Rep kept telling me to park in the Car2Go spaces. Apparently, the Car2Go spaces are the ones on the top floor that are NOT marked «Reserved’. Park near the elevator. Who would know?
I told them that «since I am on your research team now», I expect some credit. (My experience is they are really stingy on credit, even when their reps give bad advice.)
To their credit, the reps have all been patient and gone out of their way to provide information the company hasn’t provided them. It’s not the reps fault. It’s just that management has absolutely no common sense.
Bring your own GPS (thankfully I had Navigon on my iPhone.) Their GPS is useless, as I could not program Michigan Street (after sitting in the wrong car park for 30+ minutes and having the rep Google for the address), and takes forever to respond to button presses.
It’s the same in San Diego, and I’d presume anywhere else. Company run by idiots.
One good thing: this is a great way to explore the city. Took a scenic drive through Coconut Grove. You’d be able to end a trip in a residential neighborhood and walk around if you want to risk the car not going away. (Had to slow for peacocks crossing the road…) Plenty of cars around the central area of Coconut Grove, though. Ended my trip near Cocoa Walk, had lunch, went to The Barnicle and easily found another car back.

I’m a big fan of Car2Go and originally signed up for their service in San Diego as I visit there often. Unfortunately, Miami’s office just doesn’t seem to care about out-​of-​towners.
I was in Miami Beach and remembered that Car2Go was in Miami, so I popped open the app and found a car at a garage semi-​nearby. I got lost finding the garage, and I wished I never found it.
Firstly, I found the car on the 6^th floor. This wasted a few minutes driving through the entire garage as there was no ramp to exit. Paying by the minute, that’s slightly annoying.
Then upon reaching the parking exit, there was no clear way to get out. There was no employee there to help me and no instructions in the vehicle. I had to call someone to let me out, which again cost me minutes.
I tried to use the GPS but the computer system was ridiculously slow and would not respond to my keypresses in a timely fashion. Finally I had my address entered in after waiting between each keypress. Awful.
The route it took me on was a 30 mph road, and I hit every red light on the way. I had taken a cab to Miami Beach from downtown earlier in the day and we took a 55+ mph road with no lights. The routing was annoying.
The part that really boiled my blood was when I hit a toll plaza and had to pay a toll. I wasn’t warned of this on the routing, nor was I prepared with any cash for this. The other route had no toll, so I had to go through my backpack to find cash to pay the stupid toll.
I logged on yesterday to find that on top of this journey that was probably twice as much as it should have been, Car2Go tacks on a $ 2+tax daily fee from the city of Miami for a rental. I see now that this is listed on the web site for rates for Miami, but the app didn’t say anything about this fee. Or any of their fees for that matter.
Basically, I ended up paying as much for the ride as I would have in a cab, and it was much slower and more stress.
I emailed Car2Go to express all of these concerns, and they apologized and gave me 10 minutes of rental time in Miami. As I am leaving town today, I won’t get to use this credit. This really seemed to be a case of bad customer support as they really should take responsibility for letting out-​of-​towners know the differences in fees (and tolls) when renting from a new city.

I find the idea of car sharing extremely evolved. I love it!
To be honest, since I do own a car I don’t use car2go very often. Still, the times that I have used it (6 or 7), it has been an absolute life saver! I think that if I lived in midtown, I would quickly rethink whether or not I need to own a vehicle.
I know that some of the reviewers have commented on how expensive it is… i think that for a car that doesn’t require you to make car payments, pay for gas, pay for insurance, or even pay for parking the price is an absolute bargain.
The cars are not big at all and if you are trying to look all fancy, this is not something you will enjoy. But then again, I don’t think that’s the point of the service.

Three complaints 1) they cancelled my account because my card account had a balance of $ 24.00 (spent over $ 600 using them) and I they said hadn’t updated my account with a new c/​c card (mine had been stolen) which I had and they charged me for the $ 24. and cancelled account anyway. After I explained this no apology just thats our policy???
2) Had a damaged car (the only one in area) so your supposed to phone any damage in immediately when you get in car from their installed phone that nobody answered!!!
3) Cars all of a sudden are all dirty on the inside they are maintaning like they did in the beginning!!!
It should be a great service but I think it’s run by those teenagers who sign you up!!!

I’ll be the first to admit that this isn’t the cheapest of rides. At nearly $ 75 a day (for a 24 hour period) and $ 0.40 a minute, this can get quite costly very quickly. On the fortunate side, it is IDEAL emergency wheels when stuck somewhere. I’ve found myself stuck far from my car or far from home a few times in need of wheels and no easy way to get some. Call a taxi you say? By the time they show up, I might be waiting somewhere for quite some time with no desire to be in the area. How about friends? Sure, but what if your friends are stuck with you?
All you need to do is hop in and drive off. Don’t expect a great deal of storage in the trunk… oh wait, there is no trunk. No horsepower here either. Once again though, you’re not going to be living in this car, you’re only driving it to get somewhere immediately!
Bottom Line: Well worth the emergency «get home now» card in my pocket.

I love using car2go! The idea of car sharing is fabulous and not expensive at all either! The customer service staff is beyond helpful and the team that moves the cars is on point. The cars are also actually very spacious! I once left my rental opened and they have me a courtesy warning. They didnt have to because it was my fault, but I didn’t even need to ask! Just remember to park in Public parking and end the rental and the trip is always a success!

Truly don’t understand this company, used their car once and cancelled right after, 3 months later I see a charge for nearly 150 bucks. for this type of crap, I rather rent a car at enterprise or something.

While I was walking I noticed a Car2go parked in an illegal location between two main post under the metro transit loop, between Met2 Bldg. and Met3 that is in construction, on 3^rd Street S.E. ½ block away from3rd Avenue S.E. The sign on the cement column, above the stationed Smart car, basically warned, illegal to park, tow away zone. I verified and sure enough it had been dumped there and it was available. Al from the local Car2go office confirmed it after verifying the license plate. I don’t know why I had the inclination to drive it to do a mini-​errand and away from that illegal zone. Anyways, I took it by 4:48 p.m. returned it by 5:55 and was charged $ 17.00. Right after I exited car I called the 1 – 877 number, waited minutes until assistant came on line, as I crossed a street, I pressed the mute bottom on cell by mistake, could hear the receptionist across line but she couldn’t hear me, as I rushed to press the unmute bottom, person hung up so I called back and was assisted by a Lori. I wanted to confirm how much time I had had the car. Sometimes clocks on veh do not show eastern time. This one did. It beats taking a taxi.

Car2go is ideal for a turn-​around short trip to do a brief trip. I do not recommend it if you have a set appointment.
Customer service is friendly but doesn’t provide much information about the particulars of the system. In the test drive promotion, the rep just let me drive veh around a couple of blocks and didn’t mention the particulars of veh. Take the time to read brochure before you drive veh off, at $ 0.38 per minutes; if you make a reservation thru apps, it’s uncertain if veh will be there when you arrive. I have read apps reserves for 15 minutes.
When C.S. lines take a long time to answer, I reserve thru apps but apps pin points location of veh but goesn’t allow booking sometimes.
The last 2 times I tried using Car2go, I missed 2 appointments.
Even if you have a reservation, if you are delayed by rain or can’t find veh, veh may be uavailable or not there, and you need to calculate to spent another .5 hour calling and booking another veh.