Comcast Service Center

I had a window for service from 1 — 3 PM. At 2:45 PM (after I sat home from work for over 2 hours) the service technician called to tell me he was going to be late. I told him I could wait no longer and I would have to reschedule. A few minutes later someone called me to schedule another appointment and I asked her about the $ 20 dollar credit they advertise on tv and naturally she knew nothing about it and it never happened. All lip service !!!

This has been by far my worst customer service experience, with any company that I have dealt with… Ever. This started with a mistake on the sales end of comcast, they made a mistake on shipping my order which required me to go in store to pick up a modem. I have spent 3 hours in the last day on the phone with comcast correcting these issues. Once I had finally thought I came to a resolution, in which I could just go in store and grab my equipment, the staff at the store made it that much harder. They are refusing to give me my modem because I am only an Authorized User on the account. The problem here is I have a document that shows, from COMCAST that I am able to get this equipment. The staff in the store is rude, and unwilling to help. The only explanation that I have been given from the store «supervisor» is that this is his store and he does not have to give me the equipment if he chooses not to. Even if I have specific instructions from comcast telling him otherwise. I am absoloutely furious with this company and even more furious with the incompetent staff in the store. I would HIGHLY SUGGEST that if you have issues with comcast, not to use this service center, unless you want to argue with the store manager when he chooses not to help you. In addition, when I asked him for a credit because they have literally wasted over 5 hours of my time now in between phone calls and the wait in the store, he told me he doesnt have to help me with that either because I am not the primary user on the account. I cannot believe that Comcast could screw my account up so much before I even receive service. DO NOT USE THIS STORE, and IF YOU HAVE AN ALTERNATIVE, DO NOT USE COMCAST

Paid with the Self Pay Machine VERY FAST IN & OUT Service. It was very crowered tho if you can use the self pay use it! Fast and simple!

This review is based on my experience at this location and not for comcast as a whole. Their overall customer service is pretty abysmal which is why my expectations of coming here were pretty low. I was basically expecting a headache akin to the dmv but I was pleasantly surprised! The young man at the door was very polite and even carried my equipment back when it was my turn. I was helped by a woman named Christina who was very knowledgable, helpful, and got everything taken care of really quickly. Very positive interaction!

Super Ghetto… Poor customer service… no one knows what they are doing… always a line… If my association did not have Comcast i would have never got it in first place… now i am stuck unfortunately.

I will write this everywhere for people to be warned of this terrible terror company. I had Comcast for the passed 3 months on a 50 dollar internet and cables bundle. Needless to say we were disconnected from the Internet on a weekly basis, after the first month of signing up, surprise surprise instead of 50 dollars they charged us 90 dollars. We were foolish enough to pay them but as the second month came in with a 90 dollar bill turns out they send you a bill every month that is charged with what they call «LATE FEES» which charges you extra and apparently to connect you again they CHARGE EXTRA as well. Outraged, I called them and experienced the WORST CUSTOMER SERVICE EVER! After 2 hours of trying to reach these guys on the phone I talked to a supposedly nice lady who told me that they forgot to inform me that they charge payment 2 weeks after the first bill and that since I was not aware they will take out the late fees. I was pleased to hear that there’s someone who could finally do something decent but the month afterwards I found out OUR BILL WAS NOT REDUCED BUT INSTEAD WAS DOUBLED!!! Amazed that our was reached 200 bucks in two months from a 50 dollars bundle. I quickly called AT&T who have no late fees, no extra cost for reconnecting and they don’t send you constantly late bills just to charge you extra!!! As I called Comcast to disconnect they further on charged me cancellation fees!!! BEWARE OF THIS AWFUL COMPANY FILLED WITH SCAMS, AWFUL SERVICE and the WORST CUSTOMER CARE! :(:(