DoubleTree by Hilton Miami Airport Convention Center

This was the worst hotel I’ve ever been at. They were rude and our rooms were not ready after they gave us the keys. I will never stay here again.

A place in decline and not worth the price of the room. The attached «convention center» is like a flea market. Bar staff was friendly but the food was not. Left a tip for housekeeping and they took it but did not clean my room. Literally, did nothing except take the tip. Carpets in halls are looking taxed and the corners of hallways and elevators are pretty beat up. Über drivers have a hard time finding it so add another 10 minutes to watch them ride in circles on your phone. But the bed was comfortable and I slept well.

My wife a and I chose this hotel for the second part of our second honeymoon, not disappointed at all. Very clean bed sheets smell delicious, clean bathrooms, nice hot tub. Carpeted rooms, very good Wi-​Fi, front desk personnel verify polite. Food at the hotel is affordable and delicious. Rooms are big, the air conditioner has a digital panel that can be set really in F or C. Complimentary shampoo, conditioner, body cream and soap smells fresh and delicious. Practically no noise at night so you can sleep peacefully. Have not used yet the gym or pool. A downside is no dedicated pedestrian access. Seems something negligible, but with so many crazy taxi/​shuttle drivers leaving and arriving the hotel is a must have if you come biking or walking. Beds are comfortable and invite to rest for more time than usually so set your alarm or you will be late!
We will definitely come back many times because we are really enjoying or stay here.
Recommended!
Update: food at the hotel’s restaurant is simply delicious. We tried the Mahi-​Mahi fish, the New York cheesecake and drank coffee. Service is great, food is incredibly cheap for a hotel and the ambient is very relaxed.

I am a hilton honors member and have stayed at many Doubletree’s all over the country and this was hands down the worst experience.
The service was terrible. From attempts to upgrade to attempts to try to get a menu at the bar to having to request the room be cleaned from housekeeping four times and finally happening at 6:10PM on one day. It was awful.
The air conditioning in the room was broken and the whole hotel was damp. when asked about it, I was told, it was a hot day and the air just had to kick in. Interesting that surrounding properties including the convention center seemed to have their air working fine.
There were a few employees that were dong all they could to make things better, but overall and even with being as nice as possible to get a drink or food, a number of times or asking for simple, standard requests, on top of a not so clean room, dirty plates, and customer service that just could care less, this was the worst Doubletree experience, I have ever had.

This is a pretty nice hotel. Everyone was friendly except for the cleaning staff. They need to clean their ventilation system, though. Apparently there is mold in there. It made my wife and me very sick.

Rude staff, the night shift was very immature. Poor communication between front desk and housekeeping resulting in me waiting over 40 mins for my dry cleaning. Room wouldn’t get cold and resulted in me waking up sweating. They don’t dry clean on Saturdays even though their forms say they do. Front desk treated both my complaints and others as us nagging instead of finding a solution to our problems. My co worker had a roach in her room and they acted as if it’s normal. The housekeepers killed it and celebrated like they just scored a touchdown. We both had issues in our rooms and neither of us were offered a new room. Both on HHonors floors, I was there 7 days and my co-​worker was there 6 days.

First off I landed at the airport and called the hotel 3 times before I got someone. I needed a shuttle to the hotel. Mind you I saw every hotel shuttle more then twice and waited 45 – 50 mins. I had someone from the wedding party go to the front desk to get the shuttle. Then I gave them a different card when I checked in. They «pre authorized both cards and one is my bank card» both were charged because my account is over drawn. I talked to the front desk person and let’s just say they have no idea what they are doing. I have never had a card charged till after I check out. So let’s just say I’ll be calling corporate when I get back. Also we were told that there was a block of rooms for out of town wedding guest. We are all on different floors. Bad business on their part. This is the worst double tree I’ve stayed at and I’ve stayed at a few over the years. Never again…

Very Good Lodging and Food. I stayed at the Double Tree during the just-​passed Magic City Comic Con. I first must say that, despite the tremendous crowd at the convention center and hotel facilities, my very clean room on the 10^th floor was absolute bliss. It was very quiet and I slept extremely well. While I did not have much occasion to deal with hotel staff, the few times that I did I found them friendly and helpful. The food served at Impressions was, for me, either good or very good. In the good category I would place the chicken Caesar wrap (slightly dry but tasty) and their wide variety of food offered in their breakfast buffet (though the made-​to-​order omelettes are very good). As very good I would select their Miami-​style Angus burger with Onion Rings (delicious and quite a large helping) and the chicken quesadillas (very filling and savory). There is also a Merchandise Mart located between the hotel and convention center. Though I did not shop there I mention it as there were a variety of shops. Overall, this was an enjoyable two-​day stay.

The shuttle service is the worst. They let us waiting in the airport never arrived. We end up paying a taxis. What ever we save on price we expended in the taxi.

Not to sure…
Must have been busy but the phone lines were busy for over 10 minutes trying to arrange for the shuttle to pick us up at the airport… maybe it was all the airline people trying to get there as well.
Short ride… uneventful…
Check in… had to wait behind all the airline personnel (about 6) only one front desk guy at 10pm… would have been faster if they called another person to come (which eventually there was but just when I approached the desk… then it wasn’t needed).
Morning check out. check your bill, my parents room was charged at the bar but funny enough, they don’t drink and they didn’t go there. I went to front desk, they told me to go to the restaurant manager who reversed it but strange how easily charges can be put in your account without your authorization.
Room was okay. dated but for one night not a deal breaker. Cost was high for the type of hotel… they gave us breakfast vouchers so that was nice (I would not pay for the buffet… but the server was attentive even though he knew we had vouchers).
Would I stay again? Not for more than 1 night… nothing around and shady charges put me off…

We had trouble with our reservation when we first arrived. The manager, Fady, was great. He gave us his card to call him if we were in the area again and I definitely would!
The hotel restaurant was very good. I recommend the dining room, not the bar. The staff was very attentive and the food was delicious (I had the ribeye)
In the end we didn’t have quite the room we wanted, but the staff made things right and we had a great time.
Good hospitality can make all the difference!

Seriously ??? I am currently staying at this hotel on a 7 day vacation. Long story short, I just had apps and drinks at the bar with my friend. We DID NOT have cash so we split the bill on two DEBIT cards … I was charged TWICE for my portion and my friends portion while my friend was only charged her half of the bill. I went to the bartender ALEX he argued with me about it saying that it’s processing so I shouldn’t worry about it. The customer service was not acceptable. He then calls the MANAGER and he comes and rudely and carelessly tells me the same thing! I am a manager at my own place of work and I know that the way my situation was handled was NOT Correct. My friend and I have the same bank (BOA) So for my card to be charged twice and NOT hers is unacceptable. Im NOT a coming back.

Horrible hotel. Got downstairs at 5:20am for 5:30am shuttle and it was full. Driver shrugged. Front desk shrugged. No manager on duty. The next shuttle not until 6am (meaning I’d miss my flight). No, they won’t comp a cab. I end up paying $ 20 for my own cab. Ridiculous. This after, on my arrival, waiting 45 min for a shuttle that never arrived. The hotel facilities are tired and worn. Don’t rely on the shuttle at all, or better yet, don’t come here!

I enjoyed my stay and was very pleased to receive excellent customer service from Karl after a long day of traveling and flights. The room was clean, the staff nice and it was great to be able to order room service after a flight delay brought me into Miami around midnight.

I stayed at this hotel for 6 days.
I only gave it 2 stars because it was very clean and because of the hotel shuttle that picks you up and to the airport which is really close by. Room service is great as well, they put clean towels and make your bed nicely. if you want your sheets changed theres a card on the night stand that you can put on the bed to tell them to change it.
since this hotel is super close to the airport its super far from south beach and downtown. (about 30 minutes to get there). so you definitely need to rent a car if you’re there to have fun. because we got tired of paying 40 $ every time we wanted to downtown or to south beach.
dont believe the receptionist when you call them asking for something to be taking to your room because it never happens even if you call 3 times.
the hotels site is literally just the view of an interstate and cars and rooftops of other buildings. so its not the best if you want an amazing view.
Also the bar is super expensive. 5 beers were 30 $!!! and dont forget the gratuity tip they include in your bill :)
OH if you have a car you have to pay a good $ 7 for every night you stay even of you’re paying for a room. :)
overall if you’re at Miami for business its great because of their convention center.
if you’re there for a fun trip to visit the beautiful whole different world of Miami then this is not so great.

After several flight delays I finally made it to Miami at 3am. I could not of had better service from matt c. (Or William) I am awful with names. I was in a bad mood and angry with all the issues I faced with my flight, but he made everything better! He was so friendly and accommodating. Every hotel needs someone like him at their front desk. The room was fantastic and clean and we look forward to coming back soon!

Pretty good accomendations overall since it was run by Hilton. Nice people and restaurant/​bar area was nice
Bad: no refrigerator in the room, terrible bus shuttle service and a/​c did not work.

People have too many petty reasons to complain. And from the reviews I’ve read vs my experience here, you should probably take lightly to the negative comments posted before 2014.
My review is based on my stay in March, 2015. The Doubletree is clean, convenient, reasonable and has a beautiful pool w hot tub. Happy hour (everyday of the week) 4 to 7 pm. The breakfast buffet was great and offers healthy options as well as quality coffee. Which I happen to drink black sans sugar, so I don’t mask the true flavor.
The only thing I didn’t like about the Doubletree is their parking. It’s ample and definatly cheap compared to anything in the beaches, but you have to pay-​per-​day. Again, cheap (7 dollars) so not really an issue. More like an inconvenience.
Finally, a grateful ‘thank you’ to Andreas for correcting a billing discrepancy. He was straight up, a pleasant guy and prompt to rectified the error. Looking forward to my next visit, this month!

Not happy at all… Stay away! I asked to be moved to a different room since the bathroom was dirty but no they refused so I’m taking my business somewhere else

The hotel is run down and in need of major updates. The mattress in the room was very uncomfortable. The room and hallways had a funky smell. Room was missing towels and coffee supplies. Half the TV channels did not work in our room.
The food in the restaurant was ok but service was very slow and poor. The restaurant was completely empty except for one other person and they wanted to sit us right next to him. The hostess made it sound like it was difficult to move us over one table. My wife ordered a bottle of wine but asked me to do the tasting, major mistake.
The mall area attached was closed but not worth the time.

I have to say, I was disappointed. The hotel was nice but the staff is really rude. They ignore you or just give you the state.
They do a mandatory 15% gratuity on a Sunday brunch for 2 people. Bill was 71.00,I couldn’t believe it. Nothing posted on prices or on gratuity. Service is horrible probably because the have mandatory gratuity.
On room service the charge a delivery charge as well.
Never Again!!!

The hotel was nice, clean, organized and had an excellent breakfast buffet. It will work well for an overnight stay, a business trip or to fly in the night before a cruise ship vacation.
It’s close to the airport and there is a $ 10 a person cruise ship shuttle that picks up here.
It’s probably not the ideal location for a Miami site seeing trip.

Impossible to beat for the price with quick, tasty eats right next to the convention center. I could eat their empanadas for DAYS! This would be a five-​star review if not for the somewhat surly employee I encountered this afternoon. Otherwise it’s been great food at a good price a short walk from the con center.

Hotel lobby is huge and good looking. Very quick and nice check in. Got warm cookies at checkin. We got a large and clean non smoker room on the 10^th floor. Found 2 Miami guide books on the table. Did not really hear any car or air traffic noises. Pool area is nice and even kids friendly. Jacuzzi with warm water was a pleasure at night. Breakfast buffet at impressions café ($ 17/​adult, $ 8/​kid) is good for couple of days. Did not try lunch/​dinner.
The room phone made some knocking noises every 2 minutes or so. Had to pull the cable. Very noisy air conditioning and bath room ventilation. No hanger for wet swimming clothes or towels. Bath room was not cleaned properly every day.

Rude! Mean! Unprofessional! Must I go on? I am completely shocked how I was treated at the front desk upon check in. When I made certain our card would not be charged, we left immediately and went to Hyatt around the corner. warm cookies are a nice gesture but the attitude made me want to barf it up. Sad. oh yeah, btw, I work for one of the World’s largest hotel suppliers so i’ll make certain they know about this.

My wife and I missed a flight on our way to Saint Martin and received accommodations from the airline. Our first impression from reviews weren’t favorable but after arriving, we were pleasantly surprised by warm cookies from Maria at the front desk. Not only that, our room was newly renovated and very clean. Lunch in the restaurant was good too — a delicious black bean burger and sweet potato fries.
Perfect accommodations for the weary travelers.

I have stayed here five times or so. This hotel is very conveniently close to the airport and the restaurant has good quality food. The hotel bar is just okay and gets kind of busy. If you wanna go off property to find something to eat late at night, you’ll have to drive 10+ minutes to find anything.
It’s nice that they have the warm cookies and do let you pick a card when you register if you“re Hilton Honors. I usually win a complimentary drink from the bar or free in room movie.
The staff is awesome and helpful.

Food is not the greatest but it is a hotel. Rooms are updated and clean. Staff friendly and very helpful, they did forget to give me my cookie this trip but maybe they think I need to be on a diet.
Whenever I visit Miami on business I try staying at this property. In the convention/​shopping center has an Au Bön Pain so you can grab a quick coffee and bake goods for a snack or breakfasr, lunch or sweets after dinner.
Nice lobby, check in and check out are painless and fast.

Stayed here for a week and loved it. Spacious, clean, nice restaurant buffet downstairs.
I don’t like having to pay for parking at a location this far from the downtown of the city — the parking lot is not in high demand, so why charge us? — and the housekeeping staff knocks when they shouldn’t knock for some reason.
Otherwise this hotel is great, I would surely stay here again.