Dr Stern Visual Health Center

I’ve been here for my girls and I have no complains.
Today was my visit and they all treated me well and made sure everything was great before I left. Maybe the bad reviews are from people who just had a bad day. I have no complains about this office or the doctor.
Thanks to the staff for always being so sweet. Highly recommended!

I want to clarify that I went to the one in town and county — kendall not little Havana, however there is not one for the location that I went to.
Here it goes… I am giving them 1 star because I have to give a star, however if I can give zero — I would.
First, the girl that picks up the phone sounds like she is DYING! I do not expect a cheerleader type voice all chirper but you work at an eye doctors office and you pick up with the most monotone voice? I would fire her in a heartbeat if that girl was picking up my office phone, if I were her boss. «Fake it, til ya make it!» If you don’t like your job, then don’t let the door hit you on the way out. Not trying to be mean but seriously, there will always be another person out there that can do a better job with a more normal tone. Customer service is everything and the ONLY reason I came here was because its covered by my insurance and close. Next time, I will drive the distance.
Second, I ordered contacts and glasses. NEVER received a call saying, «your order is in». I kept calling week after week and nothing had come in for me, until one day. 3 weeks later. The girl says, «it’s been here for 2 weeks now». So… why no call? Why lie when I call? Very frustrating. They are not doing me a favor, these items I ordered are not free where I should be the one on top of you as an office for notification on when I can pick up.
Again, customer service sells and this place definitely lacks that.

I went there thinking, quick check up, need reading glasses, here is your bill see you later. Well I was in this place from 9:30 am until 1:00 pm went I told them to get my bill and that I will pick up my prescription the next day. All they trying to do is to buy the glasses from them. I don’t mind but three and a half hours… I will get the new reading glasses from Costo or D.O.C. or anyplace else but at Dr. Stern’s Visual Health Center… by the way they got snappy when I asked for my bill. In conclusion: cheap and ask for the whole day off because it will be a long one.

Okay so it’s great to have insurance and everything, but that means catching up on slacked doctor’s visits. Unfortunately I still have a co-​pay and even more unfortunately, my insurance only covers 20% of eye exams.
Enter, Dr. Stern Visual health Center. I will say they had the best prices of the 5 I called around to and they have multiple locations around Miami. I paid right under $ 70 for a full eye exam for contact lenses. This is the only thing this place has going for them. Oh yeah, and they’re pretty nice and accomodating when it comes to changing appointment times, but that’s because it was THEIR problem (dr. out of office the friday of my appt).
Okay so I arrive, fill out my paperwork and am seen by the assistant who does the majority of the vision tests. I scored a free contacts case and saline solution, yay! I then was seen by the optometrist herself who was verryy quiet. (actually now that i think about it, my past optometrists have also been rather quiet. hmm…) She asked what my current contacts were and said «yeah, that’s about what I got, too. Do you know the curve number on your current contacts?» Hmm, last time I checked YOU’RE supposed to be telling ME these things?
She then proceeded to dilate my eyes without warning me of the side effects. I swear they’re supposed to make sure you have a driver, but maybe not. Anyway, I was pretty amazed at how big and black my eyes got and proceeded to scare people at work after I somehow managed to drive the couple of blocks back. I also scored some pretty sweet shades out of it so minus the not being able to see straight for a couple of hours, it was pretty fun.
Uh oh, they don’t have the perscription contact trial pair for my right eye? I’ll have to wait a couple days while they get it in, I’ll wait for the call. A WEEK LATER, I am asked to come in so the doctor can look at the contacts in my eyes. WTH, I’ve worn these contacts, same perscription, same brand for the past 3 years — why do you need to look at my eyes?! Uhg, I begrudgingly made another appointment and cursed my poor vision.
The follow up visit was a complete joke — the lobby was filled to the max and I was in there a good hour (longer than my initial visit!). I explained I had another appointment I was going to be late for, could you please accomodate? It took the doctor 2 minutes to tell me, yup, you’re good, here’s your scrip.
I would NOT recommend this location for contact lense eye exams. Service other than the actual exam was okay and the price is right, but that’s all there is to brag about.