DucatiMiami, Service

Do not bring your bike here for service. I had been warned how rude and money hungry they are. I can testify because I’ve dealt with them twice already. I brought my Ducati 1199s In June and I spent $ 6700 and had a horrible experience and they had my bike for 2 months for a simple fix. The service manager Jorge is extremely rude and if you dont want to take my word then go ahead and you will find out for yourself. Against my better judgement I brought my bike in today only because it is convenience and close to my house but it will be my last time ever. I brought it in for a starter or battery issue and scheduled a time to bring my bike in for next week which was the soonest they could get it in. I explained the situation to the service manager and asked him in his professional opinion what he thought was wrong with it, he would not even tell me what he thought could be wrong. I called several places before and eveyone was able to give me their opinion but he won’t give you one because he wants you to pay the hour service charge plus charge you for anything he can. So I took my bike off the truck to leave it and I had my battery already taken off the bike so I thought I would ask him if he could just quickly test the battery. This whole time he is grilling out steaks around back in parking area. He said he didn’t have time to test it and I’m trying «to take food away from him and his guys» In other words he won’t get to charge me alot of money. His rudeness was so bad I canceled my order and loaded my bike back up on the truck. PEOPLE I AM WARNING DON’T WASTE YOUR TIME OR MONEY. TAKE It to Two wheels world on Pompano Beach or even HOUSE OF THUNDER USA or Adrenaline Motor Bike shop or La 8 motorcycle. They all work on Ducati and will not be as bad as this place.

Honestly here is why i was never able to make a deal with Ducati of Miami. I went to to have on my bike checked out, because I just bought it from a previous owner. The bike is 2014 hyper Mozart 821 mL 1336 miles completely mint condition. The guy told me I needed service for $ 400, even though on the odometer it said another 8000 miles before any service was due! So he lied knowing I could find out. So that day I left, I thought I would call the next day, and they would appraise my bike. They told me on the phone but the most I can give for my bike is Kelly bloke bluebook value, on the lowest end.
I hate to say it, but it’s complete bullshit!!!
Do not go to this dealer, instead go to the guys in Pompano Beach, they offered much more money for the trade I has.
The bike and I was able to pick up is a new monster 2015.
Great deal!
The owner took care of me like I was his buddy at «two wheels world».
840 SW 12^th Ave
Pompano Beach, FL 33 069
United States