Enterprise Rent-A-Car

The utter disrespect this place’s employee’s have is unbelievable. My employer recently took a trip to visit friends in Miami from Philadelphia. She is 70 years old. When she arrived to pick up her vehicle that she reserved (weeks earlier) it was «not ready». So she left the gentlemen at the front desk with her information and advised them to prepare all the paperwork and the car and she would return in an hour or so to sign. A little over an hour later she returned and was told that they had given her car to someone else that «looked just like her». Obviously this was not acceptable and she demanded another car immediately. They upgraded her to a mid-​size car which was nice, but still a complete waist of 2 and a half hours.
On the last day of her trip, she was dining at a café near the beach. Somehow her keys went missing. she called the Enterprise office and explained the situation and requested they send a road side service technician who could program a new key for her. Two hours later a technician showed up and opened the car door, however, despite my her crystal clear request, he was not able to program a key and claimed he was not told he needed to. She still paid the man for his assistance. So… another call to the Enterprise office. She explained the situation AGAIN and asked for a road side service tech to come and program a key since having the door open with no key is pretty useless. This time it took 3 HOURS for a technician to get to her and program the key.
Just as he was finishing, a waiter from the restaurant she had eaten at earlier came over with her original key that went missing. Apparently, the key had fallen off her table and must have been kicked into the street near the sewer drain and when he spotted them he figured they were hers since she was by the car with the alarm going off all day long.
The service technician refused to give her the original key and the new key until she paid him over $ 200.00. She only had an Amex card on her and he didn’t accept as a payment option. She finally convinced him to hand over the keys after requesting he bill the rental company so that she wouldn’t miss her flight. She was told because of the amount of time it took she could drop off the car to the rental office at the airport free of charge.
Now it’s a week later and I am trying to expense the rental charge to the credit card statement. However, no charge has been made against the card. I called, what I thought was, customer service. I literally had to try and call 3 times to get someone on the line who wasn’t rude and willing to help me.
I finally spoke with Bobby at the 3621 South Dixie Hwy location and he advised me that her account was «open» because they are waiting for payment for the 2^nd technician coming out. I explained to him the hardship that this 70 year old woman had to endure for over 6 HOURS and that we do not think it is fair that she be liable for paying two roadside assistance charges when she specifically requested someone to program a key the FIRST time.
Bobby advised me that this is Corporate’s procedures and that he «just rents out cars» so I would have to take it up with Corporate. My question is how the heck do I get in touch with «Corporate»??? The phone system is basically useless and every live person is extremely rude. I feel like they really take advantage of their elderly customers as this is not the 1^st negative review involving one. I would definitely not recommend this location to anyone.

Great experience! Prompt local pickup at my door to take me to the facility. I had to make changes to my reservation and it was no problem. I arrived before they opened to return the car and the quickly opened the door and processed the return so I could be on my way to the airport. Can’t beat the 9.99 weekend price. I wish I could remember names but I engaged with three staff members and they were all professional and courteous and even offered me a little of their own Cuban coffee.

We recently rented a new Chrysler Town and Country in Miami for a one way trip to Maryland. Well to make a long story short, great trip back to Maryland. We divided up the trip over a few two days. We go to turn the vehicle in at our local Enterprise Rent A Car in Maryland, the guy behind the desk says,“Did the folks in Miami tell you that you would have pay a drop off fee on one way trips?”…No… One thing about those contracts you intial and sign, they are complete, and saying something about a drop off fee wasn’t one of them nor were we told. They waived the fee without a fuss and gave us back our deposit! Fairness is all I ask for in the people I do business with. Thank you Enterprise!

(This review is for the Enterprise located at 3621 S Dixie Hwy between Bird Rd and 37 Ave) The workers here are extremely unhelpful and rude. I took my 60 year old mother who has just been in a car accident in which another car T-​boned her and left her with a broken rib, broken toe, sprained knee, and a totaled car. The 2 men working there, Bryan and Mark, were both extremely rude to my mother, even raising their voices at her and threatening her. Besides their utter disrespect towards an elderly woman, the car they assigned my mother was disgustingly filthy. My mother brought the filth to Mark’s attention and his response was a shrug of the shoulders. At his shrug of his shoulders to my mother, I became extremely upset and insisted on him at least apologizing to my mother and subsequently I received another shrug of the shoulders from Mark and of course, with no apology. Absolutely unacceptable customer service.

After reading these other reviews, I have to wonder how I got so ‘lucky’. My experience here was a disaster from beginning to end, and it’s not over !! I am still being charged for 2 days after I dropped the car off. Maybe they were hoping that I wouldn’t notice !??
My pick up was the most unpleasant experience I have had with a rental car agency in a LONG time. I travel to Miami often, but have never encountered such bad customer service. I wonder if it was because it was off-​airport.
I arrived on Dec. 24 to the rental agency and walked inside to be greeted by the agent’s back. Initially I thought she may have been on the phone and didn’t hear me come in, so I announced myself, (twice) and she didn’t even turn her head !! I was amazed.
The service just went downhill from there.
I have called today and was told a manager would call me back regarding the 2 days that my ghost was driving the car around Miami while my body was in VA. And, big surprise — no one called me back !!
I will NEVER rent from Enterprise again !

Recently rented a car here for a week and it was super easy. I booked it online and showed up and was out the door within 15 minutes. I went for the cheapest one, and I got to drive a VW bug! Definitely better than a dinky Chevy Aveo that I’ve usually gotten before. It looks like most if not all the cars they have here are VWs, which is a plus for me. The car return was easy, too. 10 minutes max.
One thing I forgot to do was use an online coupon code. After I paid, I realized they’re super easy to find if you just google them. Oh well, next time.

Came in to get a rental paid by Geico and the staff was very friendly. Only had to give $ 50 deposit, other places charge way more. The car was clean and ready to go!

Awesome service and helpful. the staff was so friendly and accommodating. I’ve gone to other enterprises and they are nightmares. Will definitely use them again!