Enterprise Rent-A-Car

Horrible. Walk in to the office with over 15 people waiting and 12 chairs. Told it will be about 20 minutes still sitting here waiting 2 hours later. One excuse after another. … A bunch of cars on the way from the airport, then… old people are driving the cars coming in… then…oh not the Miami airport. …Ft. Lauderdale. …pfffft. I had an emergency last minute walk in… car at dealership, sun roof that would not close and the day off… some people had reservations for a rental and plans for a long drive ahead. They are just sitting here also and some of them may be waking out the door just in time for rush hour traffic. I must add 3 incredibly professional, polite and patient young men who had to listen to people whine and complain non stop… I am guessing all day everyday. Alexander Marrero helped my crabby self.

OK, so I came on here to rant about this location and my hour-​long wait to get a car and give one-​star rating. But I see from other reviews here that it is on the lower side. So, even though it was a long wait, I guess I can’t really complain.

The worst rental car office ever! We have reservation and it took us 2 hours to the car!!!

I had a reservation made by my dealership for a standard car. When I walked in, I was advised that it would be a 30 minute wait. After over an hour, I was offered a Fiat which I didn’t accept. After another hour, I was offered an SUV (from one extreme to another), which I also did not want. Finally, after over 2.5 hours of waiting because this location had no cars available, I finally got what was supposed to be a ‘standard’ — an electra which dusty and dirty inside and had no Bluetooth — is that ‘standard’? I kept it for only 24 hours as my insurance arranged for me to pick up a better car at another Enterprise location. Oh, and I was overcharged for the Elantra! At the other location, the process was only 10 minutes. What a difference!

I had the worse rental experience of my life with this company. Beware of their tendency to add unnecessary and expensive insurance plans. I rented a car because my car had to be taken for a few days by the dealership and was told I had no choice but to buy insurance at $ 25/​day x 6 days at my own personal cost because my insurance «doesn’t transfer coverage» to rentals. The sales associate actually left the room and said he was «checking» to see if my insurance transfers coverage. He returned about 2 mins later and said «No, sorry it’s not covered.» I thought that was pretty quick but he seemed like an honest person so I said ok I guess I’ll take whatever the minimum coverage is. My husband is less trusting and checked with the insurance company to verify when I returned home. To my surprise, they DO in fact transfer to rentals and no one ever called to check. When I returned to void the contract and explain to an associate, Catie, that her associate, Alex, told me that he verified with my insurance company when in reality he never did, she told me she couldn’t discuss it now in front of other people and they were busy and «what’s done is done» but she’ll call me in private later. Thanks for wasting 2 hours of my valuable time and then not being able to take 5 minutes to let me air my grievances! You’re the worst, enterprise!

Contrary to the others reviewers, I had pretty good service here. Very friendly and accommodating. Maybe the driver could have picked me up faster at the car dealership, but everything else went well.

Arrived at 10:15 am and was told that there is around a 20 – 25 minute wait for a vehicle. Have been waiting for almost 2 hours and still no vehicle. No effort to contact another Enterprise has been made to my knowledge, although I’ve been told that all other rental stores are experiencing the same wait time. Funny that a gentleman just reserved a vehicle another Enterprise less than 10 miles away after waiting an hour. I am really trying to exercise patience but this is on the edge of ridiculous. I will update the exact time I receive a car.
Update: Only had to wait from 10:15 to 12:51

Like everyone else mentioned this place has poor planning/​management. They managed to pick me up on time but when i arrived i had to wait for the vehicle to be cleaned. Proper management would have the car pre-​cleaned prior to the car arriving. Here i am for almost an hour and a half.
Overall it looks like the front office staff is great, however the person who sits in the dark room in the back does not care about the day to day operations. She always seems to have a sour face.
I would Recommend to go to the airport vs this location.

If I could give no stars, I would! This is the worst customer service I have ever encountered! I called to settle an issue I had with a rental, they charged me for rental insurance months after the rental, even though my insurance covered it. When they answered I started talking to them about what had happened and was rudely put on hold without notice. After 20 minutes of being on hold someone finally answerrd and once again I started explaining what happened and yet again I was put on hold and hung up on! By this point I was furious and called again and asked to speak to a manager, when she got on the phone I told her it was unbelievable that they would treat a customer this way and she apologized and said they never hang up on people but obviously there was a reason I had to call back. For a third time I started explaining what happened and she blamed my car insurance for not covering the rental and nothing could be done about it. I told her I had talked to my company and asked them whether or not it would be covered and they said it was. I will NEVER go to enterprise again and will let everyone I know of the horrible experience I had. The matter is still unresolved and I hope they go out of business!!! For being a family run business you sure are horrible! !!! At least give me my money back and don’t blame others for your mistakes!!!

Service is extremely slow. Once we paid for the rental they told us the car is on its way from another lot. Almost an hour later still no car. If you have a choice, don’t come here.

Have rented from Avis and Budget before many times with no issue.
This time I wanted to try Enterprise since they pick you up.
Rented the Car from Boca Raton to be returned to Miami branch on NW 107^th ave for one Day, Pick up location is wonderful very business like and polite,
the return location is another thing. This branch is the worst that i have returned to.
The branch manager Michael Morin came out personally and wanted me to stop unloading my bags «he cant accept the car and i must drive it to the Airport»
He would not even wait till i am ready to talk, he was aggressive, not polite and did not care about customers at all.
I gave this location Zero for customer service, Pricing (the manager took the car from me that day after a big argument and did not close my rental agreement so i ended up charged for 243 $ for one day rental, in addition to 200 deposit that was returned back once the car is brought back).
The worst experience ever. I was thinking of opening a cooperate account to use in my business. after what happen. Do not want to even look at them.

We got saved last minute as they are the only national car rental place that allows us to rent without a credit card. Ripped off upon returning as they charge you a hourly rate plus insurance for the day. Won’t be back!!!