Esserman International Kia

What a waste of time. I connected with Jose Aragon the internet sales manager and was completely upfront about budget and details of current Kia. Went back and forth and I have emails where there was a confirmed price of monthly payments and residual value on the car we were looking at. My husband goes in to meet with him, he is taken to meet with another sales person and of course the numbers were not what was discussed, by along shot. Poor customer service and their word has no value. Although I’m sure they do not care about my review or lack of business, I will never go there again and will probably not do business with Kia. This would have been my third transaction with them.

I brought in my Kia Sorrento 2015 that I leased with esserman in feb 2015. I liked that I was helped quickly upon arriving, as well as checked in. The service price was great and the fact that my car was washed and vacuumed. Overall I liked the service and will come back, the only thing I did not like was that I was told to come back in 1 hour and when I did, the car was not ready and I had to wait another hour in the lobby.

I brought in my Kia Optima for an oil change. I did not schedule an appointment but was greeted promptly by Val. He was great! My vehicle was finished before promised. However the check out process took forever. The lady seemed a little lost. She attempted to give me someone else’s paperwork and then could not locate my keys. This was my first bad experience when checking out. Hopefully it doesn’t happen again.

I was a little worried about taking my car here to fix my recall because when I called for an appointment, the two people I spoke to were a little rude. I had a 7:30 appt which is apparently when they’re supposed to open, but no one came out until 7:40. It’s very unclear where you’re supposed to bring your car for Kia service. But, once someone did come out, he was extremely nice, as were the people in the customer lounge. Service was fast, and they washed my car.

We done business here for many year we are now on our 3^rd Kia and no complaints. Come by take a look test drive a car you won’t be disappointed. Ask for Cesar guaranteed he’ll work his magic he’s an amazing person.
For car service we make an appointment on line no hassle no worries. Never had any issues service is outstanding, you can always take a walk across to International mall.

I came in because I had a sensor light on and wanted to get it checked out. I also wanted to get my oil change. Alexis was super nice and helpful. What a wonderful experience to take my car and feel like I’m getting the best service! Thanks again.

Worst experience I have ever had in my life. I first went for an oil change and they left it open and my car stained my whole drive way as well as everyone else’s. Then my horn broke and I took it and it took them hours later to tell me they didn’t have to peice and that they had to order it. Then they said they can only instal the peice weekdays and to come in on wed. I work so I let my father take it and it took them hours to tell me that they ordered the wrong peice and to go pick it up. Then they tell me to bring it on Monday Monday comes along and they say it’s not there. Now I have no horn and I’m close to pulling my hairs out.

I purchased my Kia here and I was more than happy with the staff who helped me through the process. Exquisite !!!
I can’t say the same for the service of my car. They look pretty organized and fast but fast doesn’t mean good. Last service I had was horrible. It was the crossing tire routine on my kia sportage and I added a note to control the pressure of my tires… The answer was :” of course it is normal routine for this type of job”. The day after I was driving and the flat tire started flashing. I was afraid I got a nail or something because I just left the service the day before. So I went to a mechanic next by and he checked and they just didn’t put air on the tires. So I gave him the printed document I received from the service of the day before and guess what? Not everything they said they have done was done.
Do I have to add something else to my comment?
Of course they won’t see me again!!!

I just came back from servicing my car and I have to say it went extremely well. Dropped my car off at 9:30am and car was ready at 10:20am. Less than an hour for a 7500 service visit. Freddy was courteous and knowledge and handled my MPG Reimbursement plan along with the service. I have to say that I was dreading this visit because I had some problems with my first visit since my UVO system was malfunctioning and my car was in and out of the dealership. But I have to say that Esserman Kia redeemed themselves.

I ussually have no issue with this location although this last time they really screwed it up when doing my oil change. Went home and noticed oil puddles in my driveway, figuered it couldnt be mine until a few days later I noticed a few more, looked under the car and noticed it dripping from the oil pan. The mechanics forgot to tighten the bolt to securely keep the oil in place which could have cost me my engine on a 2010 vehicle (and I am sure they will deny the entire thing if it did happen). Anyhow, I called them up, they ask for me to return the vehicle asap, they corrected the issue in 10 minutes and assured me it was fixed, they apologized for the inconvenience and are offering to pay for my next oil change.
It is kinda strange to share the same service attendants, mechanics and waiting lobby with Acura & Kia owners. The waiting lobby is very small as well when comparing to other dealers but the free donuts and coffee from Dunkin Donuts is a nice touch…

The only reason I give this dealership an A-​OK review is because of the quality of service. Unlike most of my car negotiations this one was relatively smooth. Our salesman, Darwin, was quite the gentleman and not pushy at all. They did stay open for us but then again we did get 2 cars at the end of the month.
I must say the location was tiny and had no coffee or vending machines, a must in my opinion due to the long hours you are there for. Water was suffice though.
I love the KIA’s we drove off in and don’t feel like we got a bad deal.

Carlos is gone !! GOOD RIDDANCE. The service was a bit better and the new guy who replaced him is trying hard.
They still charged us for a battery that went bad. It went bad because a piece that was under warranty was damaged and damaged the battery as a result…
If thats the case why should we pay for the battery? I don’t get it.

I know what you are thinking … why on earth would I return after the dismal service ???
Here’s the story… this review is not against KIA, it is against ESSERMAN and their POOR SERVICE —
KIA has done a wonderful thing in giving out 100K warranties in order to penetrate the market and it helps that their vehicles are pretty decent for the price range — SO — I bring it back to ESSERMAN for the warranty work — because it doesn’t cost me a dime and since I bought the car from them, I think it is right that they perform the warranty work=
So this time I asked to have a different service rep assigned to me since we have had already problems with Carlos 2 times — but it so happens that he is the only KIA service person —
After a brief conversation, my «service adviser» which is more like an appointment setter, agreed to have someone else take care of me … this time it was Sally … I guess she does ACURA or VW … anyway–
I show up with my car ask for her and she (SALLY) promptly informs me that she doesn’t do KIA — so I have to go thru the same song and dance with her and tell her the story about how Carlos’ Customer service skills are non existent and he is a liar … so finally she is kind enough to take care of me —
I then mention that part of the problem has been that despite the fact that we have told him repeatedly to communicate with me and not Carla — he simply ignores that and calls her, even thought he knows that she is usually not available to answer the phone — so what happens next ???
Sally calls Carla instead of me= I truly believe they do it on purpose… anyway — I also forgot to tell her about some other issues with the car when I dropped it off and left her 6 .SIX … Voice mail messages where I very politely asked her to call me back… she NEVER called back —
SO after literally having to call every 15 minutes, I was able to get a hold of her and tell her about the heater that was not working …
In the end 3 days later I got a call from the mechanic — telling me that the car was ready — So Whatever — They will continue to do my warranty work and I will deal with their ineptitude and that’s that !!
But next time I need a KIA, VW or ACURA — ESSERMAN WILL NOT BE MY CHOICE.