Esthetique

Ask for Josefina! She makes you feel super comfortable and is the most willing esthetician who will go out of her way to achieve your best results ! Love her and the whole team
I Love Love Love this place! They have amazing prices and staff, especially Carla J. She is super professional not to mention nice and welcoming. All my treatments have given me phenomenal results. I definitely recommend this beauty spa!

I bought a groupon, I would pay full price in the future, and I wanted to love this neighborhood place, I really did, and I wish them the best. but pointed out a terrible bite I had, and yet, Still she massaged the exact bite area, it was not relaxing, after the headrest fell off the massage table, and after the then replaced headrest was unstable, it was put on the floor. It was close to lunch, they started microwaving and visiting next to the room I was in, tho the entire rest of rooms that were not next to the kitchen were empty. I want to love local businesses, but when I left, nobody spoke to me at all, I think they knew it wasn’t great. Just left a tip in the empty room, as the masseuse had left. Nobody acknowledged me leaving at all.

So far, I’m disappointed I showed up ahead of my appointment for 5pm. I’m still waiting 25 minutes later. I approached the desk, and their excuse is that the person was late and they didn’t know how late she was going to be. It is now 35 minutes later!
They’re nice, but the customer service for new clients for massages obviously is lacking.
I will check back and tell you the wait time and how the service itself was!

This place is a joke. Don’t waist your time here. I booked an appointment for Botox, waited over 30m to be told they were OUT of Botox? Seriously? They told me to come back next Friday. I’ll never go back, very fishy business ! Don’t take a chance.

This place is awful. Got a groupon and had a HORRIBLE experience so got the groupon refunded — but they WONT STOP EMAILING ME!!! You cannot remove yourself from their email list once they add you — there is no functional «unsubscribe» button and email replies to them get bounced back! And now — THEY HAVE MY PHONE number and someone are trying to opt me in to receive text messages!!! This business is so incredibly unprofessional and poorly managed they need to be reported to the better business bureau.

Update: The good news is now all of my hair has grown back evenly. It’s as if I never did a treatment at all. All of the month so painful treatments were completely useless.

I called today to make an appointment for lipo-​cavitation sessions I bought in Groupon. I talked to the manager, I asked he a few questions about the space between procedures but she didn’t seem very knowledgable. After a few minutes into the conversation she started yelling at me in the most rude manner, she also asked me to shut up and listen to her like if she was talking to her 5 year old. This so called «manager» has no respect for clients and should definitely not be managing anything. I strongly suggest anyone reading this review to STAY AWAY FROM THIS PLACE!!!
I’m not looking forward to go to this place and after I use up all my sessions I will never return to this place.

Great Service!!! No more shaving… They offer many services

I have been a client of Esthetique for about four years now. It started with a Groupon package and now i buy their services directly from the establishment.
I am mostly a client of VelaShape and now i just do maintenance. The results have been outstanding. I am 51 year old active female who i consider in good physical shape. VelaShape has been the only treatment that has fully terminated the look of cellulite on my legs.
I have seen this wonderful company grow to what it is today. A fully functioning spa.
All their services are performed by professionals and the techs are always helpful and pleasant. Best prices and service in town.
Highly recommended!

I usually do not take the time to write on Unilocal but after seeing one of my favorite spas have some bad reviews I have to say something. First and foremost I have been going to Esthetique since January. I bought a treatment from Groupon for Velashape. I had great results so after my package was finished I decided to sign up for their Beauty Passport Membership. This allows you to use any machine once a week for 45 minutes. You can’t find any place in Miami with these great prices. After being with Esthetique for two months I decided to sign up for the Full body laser membership. I have done only four sessions and already see results. The gentlemen who recently posted a picture of his back clearly does not know the process of laser because it is normal for you to have patches the first couple sessions. Nina is my esthetician and she is the only one I work with. I absolutely love her. She is professional, clean, and always so positive. Nina works wonders and is the reason I keep coming back. When it comes to appointments people need to understand that this business has many clients and just like any other busy business its not easy to get appointments because they have a high number of clientele. If you make your appointments in advance you won’t have a problem getting appointments. If you wait until last minute just like any other place its going to be hard to get appointments. They even have an app where you can book your appointments without having to call in. Great prices, very clean spa, and estheticians who know what they are doing.

I have been a client of Esthetique since its early beginnings and have watched it grow into the business it is today. Esthetique offers great treatments, with great results at very affordable prices. The estheticians are knowledgable and advise and guide you to obtain the best results possible.
I have done the PRP Plasma, eMatrix, hydrafacials, signature facial, the body treatments, the hot stone massages… well I think just about everything they have to offer. I think we are lucky to have this business in our city and to be able to get such treatments that make us look and feel better at very affordable prices. I schedule my weekly appointments for the whole month and then don’t have to worry about them being booked.
Jenny is great with the pressure and technique she uses with the machines and Nina and Pierina always go out of her way to accommodate my needs and make me feel welcomed and valued when I visit once a week for my body treatments as part of the Beauty Passport membership. Having unlimited use of the vibration plate is a plus. The spa is clean and very comfortable and pleasant with its soothing décor. Give it a try, you will come out more beautiful and happy with the money you save.

En Esthethique he encontrarlo la Fuente de la juventud con sus tratamiento, las esteticistas que me han atendido son muy profesionales y conocedoras de su oficio, Nina en particular me ha guiado muy bien con sus recomendaciones y he visto el progreso en mi cuerpo mas rapido de lo que pensè, al igual que Yazmin, una artista en el laser, con gran precision y profesionalismo; aunque en un principio note cierta aspereza en lo que ha costumers services se refiere las ultimas semanas he notado un cambio positivo, el esfuerzo de la la dueña, Pierina, una dama muy profesional e inteligente en hacer de esthethique un paraiso de belleza en calidad y precio esta dando frutos. Finalmente encontre en Miami un spa limpio, profesional y con precios para todos los bolsillos, ademas de resultados tan rapido, esthethique me ha acelerado mi rejuvenecimiento. Mis felicitaciones ha este colectivo que ha decidido esforzarse y dar ha sus clientes lo que merecen. Si tu experiencia fue decepcionante en el pasado te invito a que regreses y les des un voto de confianza, me lo agradeceras.
Tratamiento que he recibido:
Lipo cavitation (la grasa de mis love handler desaparecieron)
Laser (desaparecieron los molestos bellos de mi cuello)

Mi segunda sesion de laser. Wao, resultados desde el inicio. Profesionalismo y calidad seguidos de la mano. Se los recomiendo. A, y cuando lleguen pregunten por Pierina, van a adorar. Que esperan?.

Un lugar maravilloso, limpio, atento, cordial y sobre todo muy profesional. …buen horario y buena atención!

STAY AWAY!!! DO NOT COMMIT YOUR MONEY TO THIS
I wish I could give 0 stars. Their BOGO offers seem to good to be true. Of course, they are — no one returns calls for appointments. The online service does not work. After leaving multiple messages, I literally had to go in person — I had assumed the business had closed down. There was a young woman there whose explanation for not returning calls is «we are very busy». It was a Saturday. They told me they would take me in as a walk-​in that day and then schedule my other appointments. They told me i would have to wait ½ hour. Instead I waited an hour and a half. When they finally took me in, the owner, Pierina, was about to perform the wrong service on me. When I alerted her, she told me the service I paid for (and was supposed to get) was done in another room which was occupied. But if I waited for the lady to be done, she could see me. So, I stayed around the strip shopping center waiting for a phone call from them — finally, I went back and was told that unfortunately, they would not be able to see me — that was 3 ½ hours of my Saturday.
I later received a text confirmation for my next appointment. Again, they booked me for the wrong service. When I call the number back, I received a text message that said, «Sorry, I can’t talk now». I texted the and let them know they had booked the wrong service. So, then I received another text, advising me that they had booked my appointment — this time, right service, wrong time — I had clearly told her I could not get out of work before 5pm. So she told me she would make it Tuesday at 5:30 p.m. I received a text on Monday advising that my appointment had to be moved back to 7:00 p.m.. I said, fine — I canceled my dinner plans. That evening around 6 pm, the aesthetician called me to tel me she could not see me because they had double-​booked her. Folks, this is too unbelievable to be true — but it was. I left several messages for Pierina, the owner, and have NEVER received a call back from her. I have no idea how these people are still in business.

Stay Away from Esthetique!
Once this place collects payment information they are impossible to get a hold of. Just ilke others, I was unable to get through on any phone line and did not have a single call or voicemail returned to actually set an appointment and receive the services I paid for.
In addition their advertising is misleading. They claim to have a $ 100/​month full body removal plan but it is not how it works. This deal would have allowed me to come in once a month (if I ever even got an appointment) to receive 30 minutes of treatment on any area I wanted. This is unreasonable because the legs alone take 40 minutes to do (I just went to a different place and had it done so I know this for a fact).
In any case, their groupon deals are as you’ve heard, «too good to be true!»
Save yourself the trouble and headache of dealing with this place because I am telling you it is a complete scam.
UPDATE: Please note the owner replied in response to the advertising claim. She doesn’t acknowledge that they don’t answer phone calls or e-​mails because its just standard practice for them. Just look at all the other reviews! Ma’am: instead of spending time on Unilocal calling out those of us unfortunate enough to cross paths with you why don’t you RETURN SOME CALLS OR E-​MAILS? Better yet, STOP taking on clients you can’t or are unwilling to see!

I decided to go here for laser hair removal because of their affordable prices but what a mistake I made! They started of by telling me they would do automatic charges to my credit card every month so they charged my credit card and 5 minutes before arriving to my first appointment they tell me the machine broke and I had to reschedule. They rescheduled 2 days before my wedding when I told them I wasn’t going to start doing laser treatment 2 days before my wedding so they told me I would have to do it the following month. I told her they had already charged my credit card when I never even received any treatments for that month so they told me they wouldn’t charge me the following month. I called and left emails for a confirmation on this and no response. I finally got a hold on them, told them I wanted to cancel my services and the lady who answers gets the phone rudely telling she will not cancel my services I have an appt set up for this month and I need to give them 30 days and hangs up on me! These people are very rude and unprofessional! How can you give someone 30 days to cancel when you have never even gone to one session to begin with because they cancel on you last minute, never picks up the phone and when you say you don’t want their services rudely hangs up on you and still had to nerve to schedule me for another appointment! Please stay away!!! Now I’m on a missions motoring my credit charges from them when I never even received one laser treatment!

I unfortunately bought a Groupon for hair removal to Esthetique before I read all the reviews on Unilocal.I’ve been calling and leaving messages since last Wednesday (almost 1 week ago), and I could not get anyone to answer the phone or call me back. I actually drove to the place, which was open, and waited for the front desk attendant to finish talking to the 2 ladies in front of me. I told her I wanted to make an appt. for hair removal and she said that the machine was broken and she didn’t know when it would be fixed. She handed me a business card and said to «text» her next week to see if the machine had been fixed. She then continued to tell me that hair removals were only done from 3– 9 p.m. as «walk-​in» only (no appts.) What time of a place is this???
I’m contacting Groupon to get my money back and I’m telling everyone I know this place is HORRIBLE.

Don’t waste your time getting a groupon. You’ll never reach a person to schedule appt and you will lose your patience leaving messages that are never returned. I tried for tow weeks every day. Very frustrating. I can’t believe they still offer groupons for their service. Very very upset. Groupon offered two help but the vendor ignored groupons request. Honestly, how can u run a business this way?

The spa is clean, their prices are very reasonable, and I have seen amazing results from the treatments. That is the bottom line.
But I really think they can improve in their customer service. I just don’t like when some (not all) of the technicians try to up sell me other services while getting treatment. I’m supposed to be relaxing and enjoying the treatment.
I had one instance where one technician was training a new employee in the service being performed on me. They kept talking and gossiping about their personal lives the whole time and did not consider that maybe I (the customer) didn’t what to hear all that yakking.
One technician that is always professional and does a great job is Gloria. I try to schedule all my appointments with her. She’s a sweetheart.

This is one of the newer locations (I believe), and looks just that way. There is never a wait (then again, my appointments are usually mid-​day), and the staff is so friendly. Though I don’t speak Spanish, several of the employees are bilingual and can assist a wide variety of clients. The facility is clean and their prices are the best of any in South Florida. They usually run specials that are even cheaper than retail, as well. I highly recommend this place.

TALE OF TWO CITIES
I think it’s fair to say that their complaints are justified and very real. I happened to be able to arrange my appointments when it’s not so overwhelmingly crowded. Of course there are hiccups when the scheduled appointments are out of sync. Tempers are fanned to higher temperatures when the reception staff fails to communicate the simplest of patients courtesy. Simply put they are understaffed when it comes to returning and answering phone calls. Another abuse is the inadequate space for the waiting room. It does help to speak Spanish.
If you can isolate the front room issues, their lipo caviation and hydra facial treatments are for real. Results are not overnight but very sutble and positive. Another highlight is of course is their big money saving multi treatment packages that can be purchased at the front counter.
My very favorite technicians are Carla and Sandra. Remember to be timely on your appointments, be persistent, and don’t lose your temper.

Update: the customer service is non-​existent. There is no longer a manager and the owner does not respond to emails. I had the wrong service preformed by the owner, Pierina, and have sent her an email regarding my disappointment regarding the miscommunication and asked for it to be rectified. I have yet to hear from her.
The rest of the staff is careful and attentive to detail.
Esthetique is so addicting. All of their treatments work well and are reasonably priced. I have done lipocavitation, Venus freeze, laser hair removal, plasma rejuvenation, and Ematrix.
Carla is my go-​to practitioner for lipocavitation and Freeze. She’s professional and very sweet. She gave me a great consultations on what I need to look my best. I heard her facials are all the rave too.
I’m definitely an Esthetique customer for life! Thanks!