Extra Space Storage

I am very lucky to have found this place. The staff is excellent. I had to move out of state last minute and had to put all my stuff in storage because I moved from Florida to Arizona, big change and no space for all my stuff accumulated over years. The staff was very helpful in assisting me to decide what size unit and how to go about my move. Elvys was patient and knowledgeable, he made my experience so much better! I highly recommend this place.

The store manager, Elvys, is really nice and responsive for all questions that I had.

Great price, better service, and the perfect location for me. Elvys you were great, thank you very much!!! You made it so easy

Extremely friendly and accommodating staff. I rented a climate controlled unit and was very pleased with the height of the storage unit. All of the facilities are very clean and well maintained. Again the staff was even better. I would recommend this facility over any other storage I’ve ever used.

First things first, Elvis is the man. He took care of me great. Explained everything well and was very professional. I feel like I have a guy I can count on when I have issues with my storage unit.
Second, the storage units are in great shape and you have plenty of room to get things in and out of your units.
There was one maintenance guy that was kinda of rude to me but he could of just been having a bad day.

I was in and out. The experience as great as possible. The facility is clean and safe.

Very courteous and professional. They accommodated me when I wasn’t happy with the first location of my unit, no questions asked. The grounds were clean and secure. Happy to have chosen this location.

Elvis has great Custer service skills. Very informative and polite. Wish to have many more employees like him my business.

Clean, conveniently located storage facility. Elvys was very helpful and made the transaction quick and easy.

Now this review is going to be long but it is necessary…
My husband and I have been renting at this location for approximately a year and at first everything was okay, nothing outstanding but no problems. It is after all a space to store your stuff. There is really not mush interaction with the staff except when you open the unit and of course if you have a problem. Well, have a problem I did. We rent a «climate controlled» unit so we expect for it to be «climate controlled» which is just a fancy way of say air conditioned. So we arrive one day to drop and pick up stuff and guess what… there is no AC. Okay… my husband walks over to the customer service rep, which I think could also be the manager of the location to ask what is going on because some of things could potentially get damaged. The rep tells him that the AC has been malfunctioning on and off for the last two months. Really, no one called us…
Oh but wait someone called us at the beginning of September to tell us that our rent was late a day. BTW: Bill pay was there that afternoon or next morning as scheduled and we have always paid on time for the 11 months we have had the unit. Do you think she mentioned that the «climate control» in the «climate controlled’ units was not working. Ummmm NOPE! But she did charge a ten dollar late fee for being one day late. BTW: you have to pay almost 35% for the climate control that they apparently only provide sporadically.
So the story continues, my husband then asks when it will be fixed and she says, «I don’t know corporate has not approved the fix.» my husbands then asks if the company will cover anything that gets damaged in our unit because of their lack of maintenance — to which she asks do you have insurance — cause the insurance will cover it — you can place a claim through them. Ummm IDIOT — Insurance covers unexpected occurrences not lack of regular maintenance by the managing company! Whether or not I have insurance should not be a concern in this situation. — BTW: I do have insurance on the unit.
My husband then called your customer service number and was told that the location had never asked for a work order on the AC and that a regional officer would be calling in 48 hours. No one called and the problem was not fixed. I visited the facility again that weekend (four days later) and the AC was still not working. REALLY?
I sent an email to their company customer service website and never received a response. My husband called them again and they stated that they could not communicate with me because I am not on the lease. Excuse me, we are both on the lease. Oh but wait… their stupid company policy only allows one name in the system and since it is not mine they ignored the email. WONDERFUL!!! Their customer service SUCKS!
Will be moving my stuff to another company within the month!