FedEx Office Print & Ship Center

I would give zero star if I could. I went there one week ago to drop my package, but they told me I can not reuse a box from somewhere else to shop my items. So I paid 3 dollars to buy a box from them and repackage my items in the brand new box. But my package just disappeared!!! It’s been one week already but no updates about my package, only showing shipping label created. I called their store and they told me to call 800 number. I called and nothing happened!!!

They have horrible customer service. It was as if I was bothering them asking them a question that pertained to printing. The young gentleman there provided no solutions neither did he offer any help to expedite the process.

So their customer service has improved a bit. The employees are being friendlier. It still seems a bit slow in getting people in an out but I’m not sure how much blame lies with the employees. It could be just the nature of people not knowing what they need for printing and shipping.

Please save your time, money, and gas. Absolutely terrible service, the employees didn’t help one bit just pretended to be busy and were EXTREMELY rude and sarcastic all whilst indulging in personal conversation with other «customers» who were actually friends visiting them. $ 10 to scan 2 sheets of paper… Never going back. I wish I could give it NO stars

Why does color printing cost so much?! For as much printing costs I would hope that they would maintain their ink cartridges. I feel like my prints were not as bright as they could have been and with the cost of color printing or just printing in general that ink you be replaced and maintained.
I agree with some of the other review that this FedEx location is very big and has all the printing and shipping services. However, there was no one around to help or answer questions.
I’m glad I was familiar with how to use their self service stations. If you just need to make copies or print then this will be a great location. If you are needing additional help three may be a wait.

Store is not busy at all, yet no one is here to help. A simple package cannot be shipped without waiting behind no one. I can only imagine the service during prime time shipping hours! Should have gone to another location.

Awful. God awful. Staff does not care, does not know what they are talking about. There is not one time I have left this place less than infuriated, and I vie to never go back.
Once I printed up a label online and attached it to a package. I brought it with me since I had something to do there anyways. They told me that it had to go in the drop box. It wouldn’t fit in the drop box. I tried to hand it to them only to be told they can’t take it and that I would have to «flag down a driver» if I wanted the package sent today. Really? They were 100% serious. I asked why they couldn’t just give it to the driver when he made a pickup there. They told me that they could not be held responsible for the package until then. Isn’t that exactly what you get paid to do? I am confounded by why they can’t take a FedEx package with a FedEx label. I scheduled a pickup for the next day, my package was late, and I was pissed.
Another time I was told that they wouldn’t take a package I was sending to canada without a lengthy commercial invoice to fill out. Wrong. I argued with the guy a bit before I lost my temper and had to drive all the way to cutler ridge where I was able to ship with no resistance. The commercial invoice is not required. Worthless.

Even when it’s not busy, why is every visit no less than 30 minutes? I like it that they can basically do anything you might imagine as far as printing, packing & shipping. But ugh, the time.

It’s hard to love a place that was once twenty four hours now it closes early. It was always more peaceful to go at night or early morning because there was no traffic and their labyrinth parking lot had spaces! Who knew parking spaces could feel like an early Christmas present. Cheers to the old days before the remodel and new hours…