FedEx Office Print & Ship Center

I’ve been here a few times to drop off prepaid shipments or ship packages via FedEx, and also to print some color photographs and documents.
When shipping, the lines were either short or nonexistent, customer service was good, and the employees were friendly and outgoing. When printing, it was a snap! I simply connected my memory stick to the printer, followed the prompts and ensured the settings were correct for what I wanted, swiped my credit card at the machine to pay, and voila! my documents and photos were printed on thicker, good quality paper.
As others mentioned, this place offers so much more than just FedEx shipping, as they have other business services such as printing and copying (including large scale printing for things like business presentations, etc.), packing and shipping and computer access and WiFi.

If you’re looking to complete tedious projects, don’t show up at 1am because you’ll be met with awful customer service and an angry associate who can’t help you because «he doesn’t have time» due to all the assignments he has to complete.
He refused to help a lady who came in and didn’t speak a lick of English and only had a few documents to print from her USB. Instead, I helped her.
This guy is like an angry comic character.

I don’t even want to give this place 1 star. The service is horrible. There’s only two people on staff for this big store. All I need is a pouch for a label & I have to make a line at a different counter when both staff are attending others. This is why I love UPS.

I was expecting an easy in and out and that quickly turned into an hour excursion involving three separate transactions. One for printing, binding and shipping. Why? Josh was having a bad day, I think that was his name. He was curt and unfriendly.

These people know how to get a job done!
What can I say? This FedEx has been there for me when I needed to print resumes on professional paper to land a job, bind an important presentation to impress a boss at work, ship packages to loved ones overnight, leech on Internet when mine goes down, and so much more. The best part of all? They do it QUICK.
Open 24 hours a day, it’s super convenient to access. There’s a parking lot in the back reserved just for FedEx and Barnes and Noble which is a blessing in Coral Gables where parking can sometimes be scarce.
When there’s a line, it can often be a bit slow if you’re just looking to mail a package so patience is key. But isn’t it everywhere around this city?

Super rude, slow, and unaccommodating. Guy named Eric specifically. Not ever going to bring my business here again.

The service here was so God awful slow I ended up leaving and going to the UPS Store. Thirty minutes of wasted time with no end in sight. How many FedEx Office employees does it take to ship a package? Apparently 4 isn’t enough to do it. The UPS Store guy took all of two minutes.

This guy named Eric that works here is so unprofessional. He does not attend customers the correct way. He has the biggest attitude and thinks he knows it all and he clearly does not!!! He told me he can’t help me with some copies and he was just talking to another employee… like really the customer should always be first been when being on the phone you should always attend your present customer first! He also spoke over me and started an argument for something so stupid. I also needed help and he told me he couldn’t help me cuz he was busy and There was no other customers there!!! It continues it’s always the same issue with him! This place use to be better when there was the previous workers! I’m never coming here again!!! I don’t recommend it!!!

Been coming here for over 7yrs, every time I come here, my transaction go smooth as silk. I really like the FedEx lady named Debbie, she’s funny, pleasant and easy to work with. The manager is nice as well and accommodating. Overall a great experience ever since it was Kinko’s

Absolute worst customer service. Terrible attitude from the people working there. Spent way longer than needed making a few copies only because the machine wasn’t working properly and the man at the counter refused to acknowledge me or the 11 other people behind me.
On the bright side, I was not charged for my copies. (Thanks, but still doesn’t justify the terrible attitude)

Walk into send some important documents to the west. Have to wait for a little line up since i went here on their busy hour. But when i reached for my turn, the staff seems really patient and nice. I asked if what’s appropriate for my documents and she offered details about the right packages. I was very thankful for their helpful service. In the end, I was a happy customer.

Excellent center, a bit short on staf at times if it gets too busy, but overall a very good place.

Come here for all your printing needs and see Yasnai!
I was having some trouble sizing some art I needed and I first tried the Fedex on Miami Beach. They were rude, unhelpful and talked down to me.
The next day I tried again, although somewhat deflated to the Coral Gables store and met Edgar and Yasnai who were so nice. Yasnai helped me with my project, was patient, and just delightful. She really went above and beyond and it came out beautiful, plus she is knowledgeable about PhotoShop. Just goes to show how different service can be for the same issue — and how lovely people can be. Thank you!

I’ve been going to this Kinkos since middle school or elementary (??). They have an amazing staff. It’s where nerds go for their projects for school and life. I love it here and I could hang out here every morning w/​my Sbux. :)

Came here, late night on a bind, my printer was broken and I needed to get some fancy printing done for an interview the next morning.
Although their computers were less than cutting edge, and half of them didn’t work, the service I got at 11PM astonished me. The guy was extremely helpful and took a genuine interest in helping me find the perfect solution for my particular situation. I’m a sucker for good customer service and I felt this dude deserved a shout out!

They helped me put together a bunch of old pics for a collage I was making. They scanned pics &printed for me. Only problem is they’re short staffed and service when you initially get there is slow.

The best customer service, allways. Assistant Manager Steve should be promoted because he is great with people. And Mohammed is so helpful, I always take all my presentations to that location. Employees at Kinkos South Beach should go to Coral Gables for trainning on how to excel on customer service.

These guys do everything they can to help you.
I was having a difficult time printing due to a difficult layout and Benjamin and Mohammed made every effort to help. The whole time they were nice and made small talk.
After a couple of hours I left but called them back to ask if I could change the original and they didn’t hesitate to say yes.
When I showed up Alex was there and he helped me with the rest of the order. At the end when he the job was all finished he even offered to help me carry it to my car.
Since this FedEx Office fka Kinkos is open 24 hours I’d suggest you go later on during the night. It’s quieter and there is no rushing around.
I’ll probably stick to working with this location vs other FeExs closer to home since I feel the staff in the Gables is solid.

Am I the only one who thinks that everyone who works at kinkos is an idiot?
I was hoping that the purchase by FedEx would knock some life into those people but nothing has happened.
Walk into an original FedEx only location and those people are on the ball. Walk into a Fedex-​Kinkos location and you would thing that everyone was on quaaludes.