FedEx Office Print & Ship Center

I drop in here for work when I’m in Miami a couple of times a year. This is my go-​to Fedex because it’s so close to Wynwood, etc. and because there is very reliable, low-​cost parking in the big giant Midtown parking structure.
Yes, it can get terribly busy at times, but often it’s just a really low-​key, convenient place in the middle of it all to get some copies made.
4 stars because it’s rather small and because it takes very little traffic for this place to get busy.

Last time I went to this store! one of the person that works there told me that if i was having problems through the phone or int, to come to the store with info of item, I got to the store first thing They did just looked at me and turned around!!!, The manager comes to me telling that there is no way to help me!! since When a manager tells you that there is no way to help you!!! ((((VERY BAD CUSTOMER SERVICE))))

Maria the manager is amazing, always multitasking and being fast and extremely helpful!

Terrible customer service, completely understaffed, and the one worker who they do have here is of no help. I am a teacher and came here during my lunch break. I only had a 30 minute period to make copies for my classroom, and spent most of my time here trying to figure out how to use the printer. Here’s how the conversation went:
Me: Hey! Can I make copies with you, or is it self-​serve?
Her: Self-​serve.
Me: Can you show me how to use it, I’m in a hurry.
Her: The directions are there.
Uh, rude! I was the only one there. You could live a few minutes off of your phone, honey. Regardless to say, the printer was just as slow as the staff. Will not return.

Poor service staff extremely rude and not helpful at all I will never return to this location it should be closed no one wants to work anyway
DO NOT USE THIS LOCATION !!!

Completely understaffed every time I’m here. Takes 30 – 45 minutes just to pick up a fed ex, and that’s when they can find it.

Slow service; no one seems to have a clue. Waited in line for 15 – 20 mins with heavy package while two workers slowly took care of two people.

As a teacher, I have to make a lot of last minute copies. FYI– the copiers at the Kinkos/​Fed Ex location in South Beach copy twice as fast the ones in midtown. The machines look identical but I actually timed it…

«friendly» manager won’t allow customer to keep a bicycle inside the empty storefront while it’s raining outside even though there are no racks insight.
other sales associates are nice and welcoming to customers. just be sure to drive.

Slooooooow service! always 1 person helping while the others are talking amongst themselves. Manager pretends she doesn’t see anyone and won’t come over even of you ask for help. Been a client for many years here and always the same story. Something needs to change!

Worst Customer Service Ever. Every time I go to this store I have a bad experience and today was my last one. I only go here because I need to but I will make sure to use other options in the future for mail

Walked in smiling while carrying a very heavy box. Didn’t get greeted or even a smile by the associate TJ that was working. She had a very rude tone of voice and made me feel not welcome. She was belittling me and my roommate by talking to us like we were children. We walked out and went to a different location.

Every time I go in here, it’s something… Today was the last time I’ll be in there. Despite an employee having adequate time to talk to a friend on the company phone, she claimed I absolutely had to place an order and come back later to get 10 B&W prints. Mind you, I only asked for assistance because the «works every once-​in-​a-​while» print-​and-​go system couldn’t read my PC-​created, 186k .PDF file. And don’t get me started about the suggestion to rent a computer station to print these out. Sure, let me incur the rental fee plus the 500% markup on prints in comparison to the self-​serve copy machines just because your print-​and-​go system is a pile of shit. Keep up with the automated nonsense and the horrible customer service, FedEx Office!

I live in Midtown where this Fedex Office is located. I will preface this review by saying that I have been using Fedex Office (formerly kinko’s) going back to 1996. I have probably been to 10 or 15 different locations in that time. This location is by far the worst and most frustrating out of all the ones I have experienced. What shocks me the most about it is that the principal employee there is the actual franchisee! She owns the place but has the worst customer service.
On one occasion I went to make 11×17 prints from the self service workstations. The B&W printer was broken, so she told me to send the documents to the color printer. Then she refused to credit the price difference down from color prints to bw. The only reason I used the color printer was because her equipment was broken! She made me feel cheap asking for a credit of $ 5 — $ 6, but I don’t see why I should over pay for their failures.
Today I went in needing to print a 28 page color document. I asked her if it was cheaper to have her print the document behind the counter, or for me to do it myself. She asked where I had the file saved, and I explained it was in my gmail… Now the fact is that the self service is more expensive. But in this case her laziness and greediness aligned. She told me to go print it myself… EVERY other location I have ever been to provides me with their
email to forward the file to them for the full service. She didn’t even offer that. (to this point I have shown her no attitude or frustration). So then I asked what the cost per page was for the self service…”.59 for bw and .99 for color… the prices are written right next to the workstations”. EXCUSE ME!!! Am I ridiculous for asking what your prices are madame owner? How was I supposed to know the prices are posted on the other side of your store? Oh and by the way… it was just the two of us at the store, not like I was preventing you from helping other people faster with my audacious inquiry in to your pricing!
Fool me once shame on you, etc… I won’t be going back there ever again even though it is the closest location to my home. I will either go to the ones near my office in Doral or cross the bridge to South Beach location. They know how to treat their customers.
(Full disclosure, after she spoke to me that way about the pricing I had to call her out. She could care less. Ultimately I dropped and F bomb and told her I won’t be surprised when her business goes under… not my proudest moment but with her attitude… it was deserved.)

Necy answered the phone, was unwilling to help for a very simple cutting request. Then when I showed up to do it myself, I learn its because their cutter is broken. If she would’ve taken 30 seconds to clarify, I could’ve just gone to another location from the get go. Wasted an hour of my afternoon. For a business serving professio. als who are often in a hurry, shes the worst employee for the job. Rude, incompetent and doesnt respect or understand how her laziness can negatively affect others

I find myself cruising this area often and apparently with a need to print a document or send a Fed Ex package. It is nice to know that this place is here, simple and convenient. Simply be aware that help is limited and you may have to do most of the work yourself.
FedEx is not exactly a bargain, but it helps me out when I am in a bind so it is OK!

This is a tiny FedEx Kinkos, but I’d come here any day over the other location close to me in North Miami.
Though they only have one copy machine, two computers, and one printer, (which is why I deducted a star) the service when I went was excellent. If the name on my receipt is correct, then Evelyn G. is the one who makes this FedEx Kinkos shine.
Because of their lack of equipment for customers to use, it could make for a very chaotic visit. But, Eveyln was on top of it. When I came in with an item to photocopy, she saw that someone was copying a large order and offered to photocopy it for me. It was something I needed cut into 4s, and she did that too –at no extra charge. It got busy while I was there, with 5 people coming in after me, but she handled it well– especially since she seemed to be the only one working!
In Miami, a city that seems to care little about how customers are treated, Evelyn really surprised me. She took her job seriously and helped everyone in the swiftest way possible.
Now, if only FedEx Kinkos would have realized the need for a bigger store in the middle of Midtown!

What happened to the days when you could walk into a Kinko’s, hand over a stack of documents and SOMEONE ELSE would copy them for you. In other words someone else would deal with the paper jams, the collating and stapling.
The fact that everything here, including LAMINATING was do-​it-​yourself is why it gets two stars. But the poor girl that had to deal with my muttering and frustration was great. Noting the dazed helpless look in my eyes she helped me with laminating and with my color copies. Interestingly there WAS a copier in the back that she used to make the color copies.
I should give myself one star for not asking how much color copies were before making 15 copies of a five page documents. Laminating 6 11×14 sheets and 75 pages of color copies came out to $ 75. Yikes — so much for my attempt at making cheap party favors.
I’m sure this place is good for taking care of your office type needs so long as you know what you’re getting yourself into.

I’m happy there is a FedEx Kinkos close to me. I dreaded going to the one in downtown Miami with all its crazy parking drama (the first 15 minutes were free, but then the guy behind the counter would take 14 minutes to get to you and then wham, you’re stuck paying a fee). This FedEx Kinkos is great for sending stuff out, stocking up on shipping supplies and getting things made. And they are fast. I had something printed up and put together in less than one business day. And it was done correctly – which is the most important part. This is just another great addition to Mid-​town.

This FedEx Kinko’s Office & Print Center is located in the Miami Midtown Shopping Center. They have a limited number of services. Before you go, check the hours on the FedEx website.
The last time I was there, they did not offer notary services.