Goodwill Industries

Overpriced for secondhand items. Many times I have been there casually looking and found something with its goodwill price marked higher than the original Ross, Marshalls, TJ Max sticker that’s still on it.

As with Michelle, I’m also writing this review from a donors point of view. I called in earlier today to inquire about donating some old PC desktops that we had in my house that weren’t being utilized. The guy on the phone told me there was no problem, the only thing they didn’t accept was furniture.
So I loaded up my car and drove all the way down south to drop them off. When I got to the drop off window I approached the lady and told her I had some computers to drop off. Luckily I speak Spanish, so when she told me she didn’t «think» she could take them, I explained to her that I had called earlier and had gotten a confirmation. She said «okay» and proceeded to help me unload my car. When we walked inside a lady literally yelled at us at the top off her lungs, in Spanish, to get out and take them back with me. Yelling? really?
Fed up by this indecisive incompetence I redialed the number and walked into the store, where I encountered the gentleman that had answered my phone call earlier. We went to the cashier manager and I explained my plight to them, to which they started gossiping about how the department in the back can’t seem to get their shit together… uhmm, yeah, this is really professional. I decided to just drive down the street to where the MDC recycling mound was and drop the stuff there instead.
Its a shame because of all the Goodwill stores I’ve been in, this one seems to be the best organized and uncluttered. But they really need to work on their racial differences and communication issues, not only is it way unprofessional, but it damages severely their costumer service potential.

I’m writing this as a Donor, not a buyer.
Speak English.
I know we’re in Miami, but dude, come on.
When you ring the doorbell to drop off donations, they take FOREVER to come to the door. And then, 8 out 10 times, the woman who answers the door cannot speak English. So if you need a receipt, you need to go somewhere else.
Sometimes they are full and turn away donations. Let me repeat that:
GOODWILL HAS TURNED AWAY MY DONATIONS!
I don’t know what is going on, but someone needs to fix it, and quick. In this economy, people need the Goodwill Stores. By my accounting, that means they need the donations first.