Great Expressions Dental Centers Dadeland

I’m updating my review because I won’t be back nor would I recommend to friends after my most recent experiences here. I am not sure what happened but where once I barely waited, I’ve had to wait up to an hour past my appointment time to be seen my past few visits. As someone who is both punctual and lacking patience, this can be so frustrating.
On my last visit, I wasn’t even seen by the dentist. Even if you’re not getting X-​rays done, I’ve never not been visited by the dentist at least for a minute or two. Instead, I received a cleaning that was so rushed and painful (I’d even been flossing regularly!), I left vowing to never return again. The dentist herself and a couple technicians have been friendly in the past, but this was just no good.
I don’t think it’s too much to ask to feel taken care of at a dentist office, especially since so many people fear going. Overall, they could do a better job at making the whole place feel more welcoming and not so commercialized. I’m now on the lookout for a more caring and personable spot!

Their waiting time takes what seems like forever but seeing as they provide Saturday appointments for pediatric dentistry I handle the wait. The staff is blah in personality except for the actual dentist who was super nice. It gets the three stars for its Saturday appointment option but there is nothing else really unique or fancy about this place. Just a typical dentist office that you really don’t look forward to going to.

WORST Experience of my life. Made me believe I had a gum disease in order to charge my insurance $ 3,500 for a deep cleaning. Claimed it had to be done as soon as possible in order to save my teeth. I’ve never had a problem with my teeth so I decided to get a second opinion before getting any procedure done. Second dentist after just looking at my Xrays let me know there was NO GUM DISEASE and that all I needed was a regular cleaning.
Thief’s are what these people are.

If you are looking for a good dentist that really cares about you and your teeth and is nice and compassionate, please! DON’T GO to this place! Stay away of this place and dentist Catalina Carrillo! I had an extremely bad experience that cost me a contract of 2,000.00 dollars for a photo shooting without counting the amount that I had to pay for a very bad dental work! And all the staff and Dr. Carillo knew that I have that shooting and they didn’t care. I even called the administratives Offices and they don’t care at all!
And this does not end here! Great expressions have many branches and when I called to make an appointment in other branch, because they take my insurance, they told me that they can’t help me because I was a patient that belongs to Dadeland! I don’t belong to any branch. What they want? To sign a contract of exclusivity with them? That does not exist!
Isn’t a star in here to rate a –0?
Si estas buscando por un buen dentista que realmente se preocupe por ti y tus dientes y que sea agradable y te trate con compasión, por favor! NO VENGAN a este lugar! Mantenganse alejados de aquí y de la Dra. Carrillo! Tuve una experiencia extremadamente mala que me costo que perdiera 2,000.00 dólares por una sección de fotos como modelo sin contar lo que tuve que pagar por un trabajo dental mal hecho! Y eso, que todo el equipo de trabajo y la Dra. Carrillo sabían que yo tenía esa sesión fotográfica y no les importó! Incluso, llame a las oficinas administrativas y tampoco les importo!
Y esto no termina aquí! Great Expressions tiene varias sucursales y cuando llame para sacar una cita en una de ellas me dijeron que no podían ayudarme porque yo era una paciente que pertenecía a la sucursal de Dadeland! Yo no pertenezco a ninguna sucursal! Que desean ellos? qué firmé un contrato de exclusividad con ellos? Eso no existe! No hay una estrella aquí para darle una puntuación de –0?

If I could give this place zero stars, I would.
The office is incompetent at best, or malicious at worst. I had my wisdom teeth extracted 5 December 2013, and the billing/​insurance is still not resolved. The ladies in charge of the phones and billing have routinely not returned calls and offered a plethora of ever-​changing excuses. I even had to have a specialist from my insurance company conference-​call them with me and tell them they were in violation of their PDP addendum (agreement of care).
The latest development? They never submitted a corrected insurance claim – now they’re just dropping the price and sending me a bill. Which is – survey says – illegal. Not to mention, sketchy.
It sucks, because their Dr Luis Torres has been doing surgeries for 12 years and my regular dentist said he performed great work. I hope he reads this and realizes his employees are putting him in jeopardy.

Look, I like my dentist a lot. However, the staff here are consistently rude and the wait times ridiculous. I’m just not sure it’s worth putting up with disrespectful staff and 1.5+ hour waits to see the dentist for just 10 minutes, even as wonderful as she is. I’m looking elsewhere for a new dentist, and I recommend that you do too.

So far so good! This has been my dentist office for over a year and I am 100% satisfied with their service. They take my insurance and the prices are reasonable. I have never had to wait a long time to be seen. And to me the most important is the cleanliness of the office. Everything is clean, organized and it does not smell like an old dentist office. The x-​ray machines are modern and I get to see my x-​ray in the computer that is next to me when I am sitting on the patient chair. I may or may not switch because they took my favorite dentist Dr. Mercado out of that office and there is another great expressions closer to my home :-(… but the other dentists that are there seem wonderful like he was with me.