Guitar Center

I was in search of a small portable keyboard so I thought I could find one here. Walked in, was never greeted nor acknowledged. After walking around for several minutes (about 10) without so much as even a look by an employee, I decided to walk up to one of them who was setting up a new display or somethings (it’s not as if he was not busy but there were other employees there & they were either on the phone with costumers, helping actual physical costumers or outside smoking (I passed them when I walked in).
I politely asked him to find someone for me in the keyboard/​electronics area to help me. He immediately stopped what he was doing & called someone to come help me. It took another 5 mins until this employee came. He basically didn’t want to be there was the immediate reaction I got from him. I told him what I was looking for & once he realized it was a small ticket item he didn’t care to help me at all. I don’t know if he was having a bad day or had just eaten lunch or whatever but he just did not want to be there & definitely did not want to help me.
Eventually, I thanked him & took my business elsewhere. Seriously, their customer service has a lot to be desired or just basic general personal skills. The fact that no one looked at me while there & that I had to search for help is bad enough and then when I finally get it, he makes me feel like I’m bothering him. No thank you. Moving on. Terrible customer service.

After coming in a couple of times and spending thousands in DJ equipment, came back today to buy some lighting and a monitor. I had a couple of sales guys help me and just take off on me because they didn’t know about lights and controllers. Then when I asked another sales guy for help he told me «wasn’t someone else helping you? You are putting me in a bad position. Let me see if I can find the other guy.» The other guy took off for lunch so this last sales guy comes back so I asked him a couple of questions about lights and he replied by saying «I thought you knew what you wanted already». so I told him don’t worry, I will spend another thousand in lighting somewhere else. BTW I was there for over 2 hrs. I’m now on the way to Sam Ash!

Note: I came here with the intention of purchasing a guitar.
Unfortunately, not a single salesperson attended to the customer.
One salesman was shredding the entire time, at very loud volume. So much so that it prevented me from being able to demo gear audibly.
Pretty disappointing considering he was definitely a guitarhead. Could’ve used his help.

I placed an order and noticed only half of it shipped. after a few days going by, I called to see what the deal was. Would’ve been nice if they would’ve called me, but nevertheless, William was super awesome and apologetic stating that someone on their shipping team had quit and thus my order suffered as a result. Although days had gone by, and thank god I contacted them, they did make up for it by shipping it overnight to rectify the mistake.
Andrew was a great help the next day considering my worry for not ever receiving a tracking number, e-​mail receipt or the like.
The box arrived as said by william, the very next morning. The only issue was that the box sticker/​seal was broken and there were some very minor scuffs on the gear. No doubt the gear was new or maybe opened and repackaged, but hey, it works and looks mostly new.
They get three stars because 3 means «a-​ok», and that is what this was.

If you’ve ever wondered what it’s like to be invisible, come to this Guitar Center.
We are a touring band in need of wing nuts for our drummer’s floor tom. There were more than enough employees wandering the grounds, but absolutely no help. Horrible etiquette, abominable service.
One star only because I can’t give them no stars on Unilocal

Excellent customer service, even when I am not around. This is about how you treated my son. My son is thinking about becoming a DJ like myself. He shopped around and found equipment at a lower price in another store. He went to the center and presented the difference, and they beat it. Way to go guys. I have been buying from you guys for more than 16 years. Looks like I will continue… and now, you have a new customer with my 17 year old son. Mathew and Mike did a great job!

I prefer this location hough its more further then the other location
They make you feel at home!!! They do not that treat you like just a commission check they help you in detail they have pride and a great selection
DEVON GREAT GREAT SERVICE The STAFF ALL VERY NICE !!!

Excellent customer service and more! These days there are few brick and mortar music stores around the Miami Area, Internet has taken a lot of victims, but you can’t try out an instrument on internet, there’s nothing like playing it in person, where do you go? In my case, Guitar Center. This location is very clean, the staff is super friendly, you can try all the instruments you like and ask all type of questions and somebody will always be helping you find what you are looking for. They have a great variety of guitars, amps and accessories, I still don’t know what happened to Mesa Boogie, you used to find them in Guitar Centers, but now they are not there. Anyways, there’s nothing like going to a music store and see and try the instruments in person, you can’t do that on internet, and if besides that you are getting a good service, for me it’s a great deal! Totally recommended!

Store is neat and very clean. Employees are very helpful. Sasha has always been great with explaining things, I always look for him when I step in.

Great guitar center with great selections of instruments and very helpful employees

I’m a percussionist/​drummer, so I spend most of my time at that section of the store. The employee working that section (always forget his name) is knowledgeable and more than happy to help me look and make a selection. No wasted extra time. I go there whenever I need a replacement for my drum set or just to pick up sticks.

I’ve been playing for years now but I still use my first guitar that I bought here. I will always remember the day the salesman, Jason Pittman, sold me that guitar. He made a huge effort and pulled down what seemed like every guitar until we found the right one. Years later, I saw him there again and am still playing the same guitar. Good to know GC has salesmen like this because every other time i bought a guitar it didnt work out that great.

Although there were plenty of people around, it took over an hour to do a return– its not the sales people’s fault that you’re immediately considered one of two things, $Money$ or A complete waste of their time.
Retail, I get it
Shopper, just keep in mind. if you’re not buying anything you might as well go Fu&k yourself.

This place is terrible. No employee anywhere should tell a customer «I don’t know what to tell you» yet we get that every time we come in. I had to describe what manuscript paper was to an employee. Guitar Center is garbage and this location takes the cake.

I have bought most of my guitars over the years at Guitar Center. I would chose the Kendall location over the Sam Ash on Dolphin mall for one great reason: They let you play every guitar to your heart’s content before committing to buy the instrument — and I do just that. There is no pressure to make up your mind in 5 minutes or less. These things take time. Some people may not like that the sales people don’t rush you as you enter the place — but I happen to like that. There’s one sales person who has been there for years, and I’m sorry I forget his name, but this man always recognizes me, even if its been months between visits. This place is a musician’s playground, and while they’re not the cheapest for everything, they are great for what matters: Guitars!

discover the inner rock star in you… come on in and see, touch & feel and figure out what instrument you were meant to have… from guitars to drums… from ukeles to maracas… they got ‘em!
and even if you find out that a rock star is not your mojo, perhaps being a DJ is your thing… they got everything you need to become the next PvD or Deadmua5… they even have lighting and related equipment to turn your garage or family room into a club! about the only thing you won’t find here are the neon light sticks to host ur next rave party! so come and check this place dude!

I just went in and traded something in to get an upgrade, the sales associate thinks he is some kind of rock star and has this attitude every time I go there. I do the deal just because I really wanted this item and didn’t want to spend the time selling on ebay. He gives me the item off the shelf (I just paid 400 for it and got robbed on the trade) I asked if it was new and he said yes so I figured o.k. I started putting it in the car when I noticed a lot of dings on the edge so I went back in and told him, and with his b.s. attitude he says its the only one we got. so I said let me have my trade in back, now he wants to order one for me. Now I have to go back whenever they get around to calling me. Should have went to Sam Ash.

I don’t know why I’m always intimidated to go in here… maybe it’s all the knowledgeable staff or b/​c they’re usually attractive in that hot rocker sort of way, but I definitely won’t let the stop me from coming here again.
I brought my acoustic/​electric guitar from work in — in hopes to have the electric part repaired. It was half way working and could be fixed all the way, just not that moment. I mentioned that aesthetics weren’t a big deal, it was for the Christmas show the next day at the non-​profit i work for so I’d deal with it and bring it back later. The repair guy quietly fetched the piece needing replaced and went to work… he also changed my strings and cleaned up the (probably NEVER before cleaned) guitar. THEN, he told me I only needed to pay for the parts.
How’s that for a sweet Christmas story?
So then I paid for the parts, bought some more strings (that I was previously going to order cheaper online but have obviously since changed my mind) and left guitar center with more faith in humanity.

With a household full of musicians, we are always searching for the best possible option at the best price with the best service.
So far Guitar Center has delivered in all counts. When we searching for the right acoustic/​electric guitar, we found it online at Guitar center and were very pleased with the guitar and the price… and the service.
We have also bought wireless microphones here and other instruments and the experience has been consistently good.
Knowledgeable personnel and a good disposition equals a totally satisfied customer.

This is my local Guitar Center. If your a musician, I know you’ve been here. They sell guitars, amplifiers, percussion instruments, keyboards, and pro-​audio and recording equipment, + some!
You’ll always find me in the pro-​audio/​recording section of the store. As a pro DJ and Voice-​Over artist this is where I usually demo all of the newly released gear!
The next time your there — you just might catch me putting down on the turntables. I usually put down a small set on the 1’s & 2’s and it always turns into a mini in-​store concert.
Don’t get me wrong, I like it when a crowd gathers. If your a music person — stop in and check out the store!