Harbor Freight Tools

This place rocks. Cheap tools. Every handyman’s dream store. They’ve got power tools they’ve got pneumatic tools they have electrical supplies they’ve got everything

the goods…
cheap! if you need a tool to finish a project and wont be using it much thereafter, this may be your place. i wouldn’t recommend these tools to someone using them to make a living but for the homeowner or hobbyist, they are fine.
the bads…
what a freaking mess! good luck finding things were the sign says they are supposed to be. expect to tour the store looking for what you want. some items are split into two or more sections. abrasive wheels for example are in two places far from each other. customer service? non existent. it’s like an indoor fleamarket.
best time to come here is on a weekday. weekends are a zoo.

Awful .I’m writing this as I stand in line. Had to stand by storage in the back to find someone cause it seems like they only employ one cashier and like two guys in the back. Place is always full line is always massive. they need to hire more staff

This isn’t the best Harbor Freight I’ve been to, but it’s not terrible. The biggest disappointment is that it’s difficult to get help here if you don’t know where to find something. The always seem understaffed.
I don’t comment on the quality of HF tools because I’m an occasional diy-​er and their tools get the job done for me w/​o problems. If I was more in the industrial field I’d obviously invest more in my tools and crafts.

I love this place but try asking question about what they sell and typically no-​one knows what is what. Tried to buy a compressor and had a few questions and the guy couldn’t answer one and didn’t try to find out or find someone who knew… I guess you just have to treat this place like a dollar store and don’t ask questions. They need a more qualified staff especially that there are people looking for jobs that would be a perfect fit here, I’m sure it would bring in more business and revenue!

I’ve lived right around the corner and never even knew that this place existed. Someone at my local motorcycle shop told me about this place because I needed a specific tool and they mentioned I could get it at Harbor Freight for really cheap.
This place is a bit of a cluster-f*ck but it certainly is cheap. They didn’t have the tool on the shelf that I needed (a breaker bar… just fyi), so one of the ladies that works there checked the computer and she said it shows that they have some but they’re probably in the back amongst a mass of boxes and chances are that they wouldn’t be able to find it. She sent someone to look for it anyway, and sure enough the guy came back a while later and said he couldn’t find it. I ended up buying a different breaker bar that was a different size and had to buy a whole new set of sockets for it because the sockets I have at home wouldn’t fit. All in all, it was still pretty cheap, just more than I wanted to spend.
If you’re someone looking to build your tool set but don’t have a lot of money to spend at places like Home Depot or Lowes, then Harbor Freight is the place to go… just don’t expect to find everything you’re looking for the first time you go.

You know when things are to good to be true, when you run into companies like this one.
Harbor Freight sell’s cheap tool, that one can use for every occasion, and it is true the guy with the most tools win, although some think the guy who’s the biggest tool win’s, he usually gets into a bar fight because of his big tool personality and get’s arrested.
So, Harbor Freight will send you on your way to cheap big tool collection. So you might think. There are some big tools there, yes it’s a double entendre, not to worry, those big tools are too stupid to figure out what a double entendre is, so right now there not insulted.
I had only gone there, because I purchased a portable pick up crane lift on line. It was easy, simple (so I thought), and I didn’t have to schlep out to Cutler Ridge to pick it up. When my item did arrive, alas it was missing the most important part, the base. So once again I called the customer service, and this is where there competence came into question. I was becoming frustrated talking them through it, but my customer service rep, who’s name escapes me because it had thirteen vowels and 27 consonants in it. and here’s a hit most likely eats wonderful Indian food daily, but shame on companies who outsource. He finally said we don’t have that part in stock it will take 6 to 8 weeks to order. All I can think is why did I do this… scumbag company. But, then my customer service friend said why not take it to the nearest Harbor Freight the’ll replace it. Great idea, I chose to do that instead of waiting the 6 to 8 weeks.
Arriving at Harbor Freight, I had a premonition that the manager would be a jerk, they wouldn’t replace it, and my 6 to 8 week waiting period would have to start today. But, what transpired was almost correct, the manager’s attitude was that of FU don’t bother me. Oh by the way Harbor Freight failed to ship me a receipt with the box. I suggested he call Harbor Freight HQ and with my name they could track down both as I had done. My new manager friend said why don’y you call them. This was not going well. Harbor Freight sells me junk, and wants me to just sit on it, until when!
I contact Harbor Freight on the trusty cell, and they give me the receipt number, and try to give it to the manager, He’ll have none of that. Then my happy manager places one of his large employees to hover over me, as I guess he know’s his customers. I spoke to customer service again on the cell, and I realized not only was the Cutler Ridge store inept and led incompetently, but I gather all Harbor Freight hires geniuses. What happened to the customer is always right. Now it the customer needs to weight for us.
I was told be Harbor Freight that it will take 24 to 48 hrs to E-​mail me a receipt. How F#$%ing ridiculous, this is no way to run a business.
Well, I’ll weight for my cheap chinese item, I won’t do business with them again.