Impress DC Media

We got our company holiday cards printed at Impress DC Media and not only did they get them printed super quickly, but also turned out beautiful! We couldn’t be happier with Impress DC Media. Truly a fantastic team and amazing quality. Highly recommend them for big and small projects alike.

I agree with Laurent. I’ve going there for a year. The same happened to me. At first they were maybe disorganized, rude and always late but they would always come through at last with a beautiful job! until one time… after asking us to come back every day for 3 days because they could not do the job on time, they left us without the brochure needed for our event. The morning of theevent, a woman promissed me it will be ready by noon, 3 hours before the event, Michael was serving us, and decided they could not do the job. Did not say sorry instead he said: «I’m not earning anything on that job, I won’t print it.»

I was a huge advocate of Impress when I got my business cards printed there 3 years ago. I am a graphic designer, so I was very impressed with there quality and professionalism. Then I went to reprint my cards and the cards came back completely bad and not at all like my original card. When I asked them to reprint them, the manager Andre was incredibly rude and said I had changed my file and it was my fault. I explained I did no such thing. Another employee found my original file in the system and told her boss that it was exactly the same. Of course he didn’t apologize for rudely blaming the customer. So of course they then agreed to reprint my cards. I wish I could say the saga ended here, but it didn’t. I was told they would be ready in two days and then when I called the press was down. Then I was told if I wanted to be sure I should get a proof, so I agreed and this meant another 2 days. I called every 2 days and each time I called I was told «the press just went down», when I finally explained I needed my cards in two days to have for a graphic design award ceremony, they promised they could do it. Then Friday morning they called to say they couldn’t do it and they didn’t have cards for me. After 3 weeks they couldn’t manage to reprint my cards and now I don’t have cards for my biggest event. Since it is the day of, I am basically out of luck. What a waste of my time to work with these guys, not to mentioned the managers really don’t care about customer service. I will NEVER use them again and I would recommend you don’t step foot in their either. It is a waste of time and a lot of headache.

Impress is one of the best printers in Miami… I work for a Luxury watch brand based in Downtown Miami. They go Above and Beyond for us. ALWAYS had. I’m not sure what the 1 star lady was talking about, but we do thousands of dollars of business with that company and we would never change.

Don’t waste your time. I called, visited the store, emailed my artwork, called again, emailed again — I was never once called back, and my work was never printed.
Not sure what their issue was, but I’m appalled that anyone can get away with calling that customer service and giving away business like that.