Kilby Electric Company

We used this company to do a major electrical job… somewhere around 50k… for a business
That was 4 years ago.
Lately we started having issues with power outages in the building… we called them to come and diagnose the problems.
They restored power each time and billed us $ 500 – 800 each time.
Never did explain why or what caused the outages…
Tonight it happened again… this is a 24 hour business and I am still without power…
I have phoned and texted them repeatedly with no callbacks
Have never reviewed a company before but feel compelled to do so on this one
If you’re an electrical company you have a major responsibility to your clients… not answering or calling back when you know we have an emergency is unacceptable!
Tonight 150 people! will sleep in the heat because these guys didn’t want to deal with me
Sidenote: the electrician who I did get to show up tonight right away told me that there is a major problem with the age of the main panels (work not done by kilby) and the way my power is distributed at the meter… why did Kilby never explain this?
Maybe they would rather make the $ 800 a pop for band aids when they feel like returning calls than permanently fix the issue for me and possibly avoid a fire or my business burning down…
WHEN YOU ARE AN ELECTRICAL COMPANY YOU HAVE A HUGE RESPONSIBILITY… ESPECIALLY FOR A HOSPITALITY BUSINESS
I’m really angry at you Gene (the owner)
You turned your phone off after I called you 3x… is this the way you show appreciation to your clients?
My sons could not sleep as they listened to me frantically trying to call you… they are only ⁴⁄₈ and got very anxious when I told them that the power was out there…
«Do you think the guests brought flashlights dad?» My eldest asked…
Think carefully before hiring kilby electric
FIRST REVIEW EVER WRITTEN IN 21 YEARS

An outlet in one of my bedrooms was shorting out so I called these guys. They were out quick. The tech spent about 20 minutes trouble shooting before telling me the line was shorting from a hole drilled into a pipe. I asked him to replace it and he said he would need to come back another time to do it because he would also need to rebuild my circuit box. After asking repeatedly ahead of time I was told there were free estimates. Well this tech insisted I still had to pay the 135 because he had to take off the wall plate covers to troubleshoot. Told me he would come back with an estimate to get the job done. Never heard back from their company. Had another electrician come out and change 1 wall plate that was burned up and fixed the problem. I feel hustled and he knew what was wrong but didn’t fix it so he could charge more to come back.

I was in a jam and needed a ton of electrical work done on my house in a short amount of time in order to pass Miami-​Dade County inspections. Within 48 hours of my calling them, I had two electricians already working on my house. They worked quickly, were extremely professional and nice as can be. I am still shocked at how professional they were — they swept my house after they finished their job on day one to get rid of the dust caused by their drilling a whole for a new outlet and even offered to MOP my house! Kilby is the only electric company that I will ever use again!