Laprom Moving

I will NEVER even consider using this company for a move and have let my work company and entire social network know never to use them either. I called and spoke with Jeremy to schedule a move. I CLEARLY indicated my concern about– and reluctance to provide my credit card information because the scheduled move was TENTATIVE and I didn’t want to be charged if I couldn’t get the day off from work to move that exact day. He assured me, in his own words ‘not to worry about any charges if I had to cancel’ and to give him my credit card information just to hold the reservation. So, (my trusting mistake), I gave him my credit information to ‘hold the reservation’. However, I did not sign agreeing to ANY terms or charges. I couldn’t get the day off from work for the move so, unfortunately, I had to cancel the day before the appointment. I called Jeremey to cancel and at NO POINT in time during that conversation did he advise me that the moving company would be charging me a cancellation fee. Two days later when reviewing my bank statement, I noticed that the company charged me $ 100 under the name, ‘LAPROM Moving’. Perfect example of UNFAIR and DECEPTIVE and poor customer service /​relationship management.