Mattress Firm Midtown Miami

Just bought 2 mattresses over the weekend. I let them know I was on a budget, they asked what it was, I told them and picked my beds in about 10 minutes.
Excellent service, VERY knowledgeable and a painless experience. What more could you ask for.
We went to this store 100% based on previous reviews on Unilocal.Thanks again!

Fantastic experience dealing with «J.C.» (Juan Guerra)! I am visiting helping my daughter make a matters purchase and JC explained the difference in a way I have never heard before. He had so many reasons why a mattress function this way or that and helped my daughter figure out what she liked. Come to find out, he is an engineer, explains why he could explain the mattresses so well, I felt he truly understood how each & every mattress was made! My daughter isn’t moving for 10 weeks and he made arrangements to hold her mattress until she actually moves in. I highly recommend this store & JC!

Great experience with Jaime, he explained every detail to us without being pushy about closing the sale. It was clear that he knew all the specs of every model. I always good to get that type of service.

Jhami and Sebastian helped me really well on deciding mattresses gave me a lot of information I did not even know about mattresses excited to sleep on

I am a difficult customer. Jaime was wonderfully patient and explained every detail of each mattress. He was very knowledgable and fun to work with. What an enjoyable experience. I never felt pressured or like he was desperately trying to make a sale. We bought a great bed and he worked with our budget to get us the best deal possible. Hooray! Three cheers for Jaime!

Very good experience. Sebastian is very knowledgeable to meet customers needs. Great service. Will always ship here for my mattress needs

Great customer service. Got me the right mattress at a good price (talk to Gabriel)
Didn’t take me much time to find the right one.
Good variety and options

I needed a mattress same day and generally all I knew is I wanted a firm one. Jaime was amazing. He didn’t waste my time and I was out of there in 15 minutes with the budget I had in mind. Definitely recommend this location.

If you come to this store you should deal with Gabriel. He provides very good customer service.

I’m very indecisive when it comes to choosing products, especially when it’s a large purchase. I walked into this mattress firm and I was immediately greeted and offered assistance. Jaime and Agustin were very patient, helpful. They provided 5 star customer service, and kind. I would definitely recommend this store to anyone.

Agradecida por ayudarnos a elegir correctamente lo que necesitábamos para descasar, son súper especiales y Sebastián de más de amable y nice un asesor y experto en área de colchones. Gracias

Excelente atencion, Gabriel es un verdadero especialista en colchones. Conoce hasta el ultimo detalle y nos supo aconsejar con toda la paciencia del mundo.

Great location and wonderful stock. Found our dream mattress in no time with the help of Mercedes we were able to get a great deal and the most comfortable mattress ever! Mercedes also recommended amazing blue gel pillows. So good. We are sleeping in the clouds.

We love our new Tempur-​pedic mattress! Gaby was truly a pleasure to work with and I highly recommend asking for him! He was extremely knowledgeable and was able to give us the right advice to make the perfect decision for us. Thank you!

Jamie was knowledgeable and patient with all my questions. He made the mattress shopping experience easy and quick.

We had a great experience with the very professional assistance of Jaime. He was knowledgeable about the different products they had available. We can’t wait to receive our new king Simmons Beauty Rest mattress at home!

Great service and selection, and very helpful staff! Found a perfect mattress in no time

We had a great experience today when we went in to buy a mattress from Jaime. He knew the product and quickly found us the right mattress.
Many thanks, Jaime!

Ok folks this is how you run a successful business.
My wife and I just relocated to Miami from Los Angeles and I had to fully furnish a two bedroom condo and we needed a king size mattress and a queen size mattress.
The first time we walked into Mattress Firm we were greeted by a very nice young man named Gabriel. Since it was the first time buying a mattress in about 15 years I didn’t remember too much about it so Gabriel took the time to explain the differences between all the mattresses and let us lay down and try them out to see what best suited our needs.
We picked out a mattress that we liked but I thought it could possibly be a little too soft but I wasn’t sure so Gabriel told me I could exchange the mattress within 90 days if I was unsatisfied with it whatsoever, so we bought the mattress. During this process there was no attempt by Gabriel to upsell us into a more expensive mattress at all. He was only concerned about our needs which was really nice. A couple days after we were there the mattress was delivered. The process was very easy.
About two weeks later the queen sized bed was delivered and we returned to Mattress Firm and once again met with Gabriel. I explained to him that I just needed a middle of the road queen sized mattress since it was just for a guest room. Again Gabriel showed us the mattresses in the range we were looking for without any attempt to upsell us into a more expensive model or something we didn’t want or need. I really appreciate that type of professionalism. We bought the queen size mattress and a couple days later it was delivered. Done deal, thank you.
Now, 2 months after I bought the original king size mattress I decided it was infact too soft for me and I wanted to exchange it so I returned to the store and this time I had the pleasure of meeting another very nice young man named Sabastian. I explained to Sabastian that I wanted to exchange the king size mattress I originally purchased because it was too soft and he said no problem at all. Sabastian proceeded to educate me about all the different «firm» mattresses and once I picked one out he took about 10 minutes to do all the paperwork and sure enough a few days later my new mattress arrived and the original once picked up and taken away.
How easy was that right? A professionally run company with nice, friendly, knowledgeable staff the treat customers right and not only honor their return policy but make it very simple and easy.
Well done Mattress Firm. My experience with both Gabriel and Sabastian was awesome and I ended up with two wonderful mattresses. I sleep very well at night and thus I would not hesitate to recommending anyone in need of a mattress to your store.
Thank you very much gentlemen.

We had never bought a mattress before and had a great experience. Roly helped us out and he was amazing! He knew the differences between brands and each mattress itself. He suggested each one quickly and accurately based on our feedback as we laid on them. We never felt rushed or pressured. Roly was extremely professional and was able to offer us some extra deals. We left super happy!

The guys at the store couldn’t have been more helpful. Came in looking for a good mattress and some knowledge and got exactly what I wanted. And at a great price too!

The regional manager sold me a bed he lied about the colombus day sale ending that day so i would be forced to buy it when he was there. He promaised me 2 free temper pedic pillows when i went back for them on the weekend like he told me to do he said he gave them all away even though i bought the bed before all the other costumers. He tried giving me some cheap horrible excuse for a pillow rolled up. I didnt want it so he promaised me to come back and get the other ones. When i went back he had two pillows (walt mart brand). I ended up taking these because everytime i would go back and call back he wouldnt have the other ones. I WAS LIED TO TWICE all somhe could make his sale and earn commision.
Stay away from this place all they care about is closing a del and making a quick buck.
They suck