MiamiRosa Laser Center

I would give this place 0 stars if I could. They are currently moving and probably changing their name. Bottom line is do not trust a Dr. De La Rosa. They are very unprofessional. Haven’t given me a refund for the treatments I did not receive. Their laser machine broke and didn’t bother to tell their customers until it was time to make an appointment. I have been waiting over 3 months for a refund. This place is HORRIBLE. Do Not EVER Come Here. The laser never worked and I am super white so you would think it would work great. You will thank the reviewers later. Truuuuust me. THEY SUCK! I am reporting them to the better business bureau and I have made it my mission to let everyone know how horrible their staff is. Oh and they never call you back either, lol. Do not be surprised if you get to your appointment and no one is there. They did that to me twice!

I have never written a review… but for this place I have to.
I purchased 6 Laser Hair removal sessions from Groupon. I opted to do the laser on my side burns. After my first session (was about a year ago) my face was COMPLETELY BURNED, BRUISED & in PAIN. Not even make-​up could cover how terrible I looked! I called the following day and I was advised to come in to see the doctor (free of charge). The Doctor & OM were very nice. The doctor advised they «accidentally» performed a ‘Photo Facial” and this should peel off and my skin would be fine. He also advised that in order to perform further laser in the same area, he would have to lower the intensity of the laser & extend the wait period in between sessions; and because of this he would continue doing laser sessions in the same area «as much as it is needed free of cost to me».
It has been a year and I have completed 6 sessions with Miami De La Rosa (being burned AGAIN for the second time) and I was also informed I only have «One complimentary session». (Not ‘as much as I need’.) My time, money, and skin have been compromised and I STILL have to go elsewhere to get the job done right AND spend more money on fixing the damaged this place did to my skin!!!
This facility is unprofessional, inconsistent and is a total joke!

If I could, I would give this place a ZERO star. I went for laser spider vein removal back in the beginning of May and I still have the burn marks. Everyone was nice the day I had the treatment, but despite that I still got burned. It either appears the technician does not know what she is doing or their machine is no good. When I called back about a month later the receptionist told me that it was normal and it would eventually go away. LIE! Then she proceeded to tell me to use an exfoliater in that area. Of course to try to scrub off the burn marks! So basically I still have the veins, but now it looks even worse than before because of the burns. I wish someone would have reviewed this place before I went.
I wouldn’t go to this place for any type of treatment. And I still haven’t recieved a refund for the prepaid sessions I am not going to use.

Here is my update as of ⁶⁄₁₈:
I had an appt last week but was unable to make it because I was held up at work. I received an apolegetic voicemail from the dr prior to meeting him today. He was very polite and explained possible reasons for the burns. He took pictures for future reference, and the girl who did the treatment was also present. He said that he found it strange that I was burned because I have had laser before. Dr. De La Rosa assured me that the technician was one of the most experienced in the office and showed me sign-​in sheets to prove it. He then proceeded to show me my charts that showed that the laser was at the same settings both times. Dr. De La Rosa informed me that he is meeting with a representative from the laser company to see what could have gone wrong and asked me if I would be able to be a part of it. The doctor gave me a lighetning lotion called elure to help the scarring and also offered me a procedure free of charge for my inconvenience. My friend will be visiting him next week so he can help her with her burns. I do appreciate the follow-​up and the attention, but in the end I was still burned. So much for a summer at the beach.
I did up my review by one star because the doctor did seem interested in what happened and gave me the attention that I needed. I do give him full credit for taking responsibility and ownership of his business and the procedure that went wrong. However, I was still burned, I can only hope that the cream prevents scarring. I will be updating after my next visit in about 3 weeks.

Went in for laser treatment and the service was great. I was in and out quickly and after a few sessions ive noticed the treatment working! doctor’s attitude is great and the employees get the job done well. Location was a bit hard to find though, but other than that, i enjoyed my experience.

I never write reviews, but had to for this place. I bought a coupon for 6 laser sessions with amazon local. And I got a refund after the first treatment. I have had laser hair removal before with immediate results, where the hairs turn white and fall off in a couple of days. At this place, none of the hairs turned white. I could smell some of them burning off, but I could also still visibly see hairs in spots that were missed. They did not sanitize the glasses they gave me to put on, and they were smudged with grease from some other unlucky customer. The laser tool or whatever it is called was barely cleaned on the tip with a tiny little alcohol wipe. Someone else’s hair was on the bed I was told to sit on. Basically, a terrible experience. However, they were very nice to me from beginning to end. I will be returning to my dermatologists office. It’s twice the price, but you get what you pay for.

I cannot say enough great things about this place. The service is thorough, clean and fast. Krystal is absolutely a doll and very friendly. I purchased a deal through LivingSocial and thought I’d be mistreated based on what I had paid. Boy was I wrong! The staff is absolutely great and makes you feel at ease. My laser hair removal has worked like a charm and I couldn’t be happier!