Michael L Ross DO

I loved my previous doctor but it was always quite a mission to get to see her (extra long wait times being the worst) so I went on a quest to find a new doctor.
I was pleased to find this office as it was clean, closer to home, had more than one doctor, several employees, performed lab tests and X-​rays on site, provided physical therapy and even had some sort of pharmacy.
Long story short, after going to 3 appointments I haven’t decided to go back as I feel my main concerns were never addressed. I also felt, as other Unilocalers mentioned, they were quite worried about insurance coverage. I have pretty good coverage and I truly feel that is the reason why they didn’t address all of my issues from the beginning and wanted me to keep coming back.
Another problem I encountered was the wait time. It was never more than half hour while in lobby, but definitely long once inside the room. I even experienced someone walking out after being there for 2 hours and not been seen.

The Staff and the doctors seem very attentive and the office is clean and modern. The wait time is the normal, thirty minutes wait time. I saw Dr Castro he was really nice and had a good demeanor, however I sensed a sales vibe from him. I do agree to do yearly checks for general preventative care, but I felt like when your going to get your oil change and then they throw in a bunch of other stuff and then you end up paying way over $$$ just for regular oil change. I do not believe he is the right doctor for me.

Excellent Doctor! Truly took his time and made me feel like he truly cared unlike most chop shop doctors these days

be careful with this office!
double check your EOB’s and make sure they’re not over charging you.
I went there once, i got charged $ 600 for regular blood work, because they decided not to send it to the lab that’s contracted with my insurance.
i didn’t want to fight with them i just paid them. Never went there.
After a conversation with my twin, i found out that he goes to the office of dr. ross, i warned him and told him to pay attention and sure enough he also stopped attending there due to unnecessary charges.
they’re more concerned about your insurance than your health

My husband and myself went as new patients to see Dr Ross, let me tell you how nice our experience was. The doctor introduced himself asked many questions and has examine us from head to toe all in one office. Refreshing to have a doctor actually treat you human.

I have been seeing Dr. Castro for the past couple of weeks for neck, shoulder, back, hand and arm pain from bulging discs in my neck. Very nice Dr. personable and caring. I hate going to a Dr. and had avoided going for years until there was no avoiding it with this issue. He took charge of the problem right away and ordered X-​rays. MRI’s and did not rush in explaining the problem and answering my questions. He also did tests that I have neglected for years, Elecrocardio, cholesterol ect. and was concerned with my overall health. Mammogram scheduled yuck. I liked him a lot and all the workers that keep the office running at the front desk and that weigh you and take blood pressure ect. are very pleasant. I don’t know any Spanish and every worker there I have heard speak fluently in both English and Spanish which is sometimes not easy when making appts. at some Dr. s and Dentists. I have never had to wait a long time and they have squeezed me in right away when I was in a lot of pain that left me unable to sleep and had an appt. 2 days away even though they were full. I feel very lucky to have found this Dr. s office. I have not seen Dr. Ross yet but I like the fact that if one is on vaca and I still need to see a Dr. that it is not a lone Dr, s office, but does not have that impersonal feel that some very large group offices have. They have a lab in office and you will get results of most tests the day they are taken which is nice as I had a blood test scheduled from an OBGYN doctor with no lab on site that week and I was able to cancel that and get it done here.

My husband and I have been coming to dr. Ross for 20 years, and he continues to be the best. The staff is friendly, and accommodating. I can always get an apt. when I need it, and since I don’t have insurance the prices are truly reasonable. I highly recommend Dr. Michael Ross and Dr. Castro to anyone looking for true quality care! I especially love that they have everything in office so I don’t have to leave the office when I need something done (lab, pharmacy, x-​ray, etc…)

Been my Doctor for over 15 years. Great staff and very attentive. Dr. Ross and Dr. Castro are both great physicians and truly care about there patients. I would highly recommend them.