Net10 Wireless

I purchased two 50 $ Net10 sim start up packs from one of there official retailers. Once opening the package i already realise this is a long process just to set up a pre-​paid phone card including, making an account, checking if phone is compatible with sim (which many phones can not so beware of that also!), checking if area is compatible, they need your email and password, and all these variables of it not working is at a no refund even if they don’t support the area in US where you bought the card from. (sounds crazy right, well it is!). For us we passed all of these checks above, Luckily.
Now we have our accounts and all the rest ready to go after spending and hour and a half in a wi-​fi zone as you need internet or a phone from the US to activate these sim cards that don’t even show up in your phone until activated. Keeps telling me there server has failed try again in 30 minutes, this went on all night in our hotel room until i called the service line from hotel reception phone to get our sim cards activate. After a 2 hour phone call reading out all the numbers and barcodes of each sim package contents (there are many) they requested photo of all pack contents and receipt of purchase. I provide this to them by email while staying on the line. Then they tell me there systems have all crashed in the office and they can not read emails anymore (not even ones already received and opened, that is total 100% bullcrap) and to call back in 1.5 hrs with a «special phone number and customer number». I call back with this special number and give my special customer number, they begin asking me for my name and all these bar codes again, i refuse and request them to open the email is sent and asked if he knew any details about me prior too this call, he answered no he though this was a new caller. I told him my story and asked if this is a common problem? He answered yes, i ask do you have a common solution to this common problem? He answered no and i won’t be able to get a refund, and they can not activate my sim cards. I then asked him to put me through to the manager, he told me he is not there, i asked how long, he said «not sure», i said i can wait. Finally he tells me the manager is back and puts me through.
The manager reviews my case and told me «this happens often and even with your receipts and proof of purchase we can not take this case any further or activate your sim cards». I said «for a common problem you must have a common solution or a refund policy», he replied «our company has no policy for cards that don’t activate properly to result in refund of purchase». So now in the end i am 100 $, 3hrs with phone in wifi zone and 4hrs of customer service phone call all at a loss with no gratitude or money back from a company that openly told me they have a common problem with taking the peoples money for there products they sell that can not be used or refunded.
Before writing this i researched online and many of the same reviews by people all over US.
THEY ARE COMMONLY STEALING MONEY FROM SELLING FAULTY SIM CARDS AND CREDIT TOP UPS!

If I could leave a negative amount of stars, I would. This is the worst mobile company in existence. Not only do they have terrible customer service, they outright lie to you, even when you beg them to be honest.
Background: I bought a Samsung tracfone with a Net10 sim card, but it turned out the sim was not compatible for service in my area. I called them for tech support, and they had a new sim sent to me on Monday, for delivery by Thursday at the latest.
For the next 3 days, I called them and begged them for the LATEST possible time the sim card will be delivered, since I needed to have it by Friday at the latest. Every agent (Ranisa, Jay, Orlando, Raymond at Corporate Assets) successfully convinced me that it will NOT be delivered later than Friday, but could never get a tracking number…
Now it’s Friday, and finally I reach someone professional (Ken). He does some quick research and discovers that the sim card was NEVER sent. So basically the other agents (which should be fired immediately) never bothered to check whether the transaction was processed at all, and happily told me lies just to get me off the phone.
Net10, I hope you go out of business soon. I will be reporting you to the BBB, leaving this story on every review page for your business that I can find. Keep on deceiving your customers.

Customer service does suck. But so does At&T comcast verizon. Etc. So whats the diff?
If you own your phone likento save cash them i recommend these guys
I cut my bill in half thus achieving two things.
Sticking it to at&t who was charging me $ 120+ per month for a 4g lte plan.
I got a nearly identical plan woth Net10 for half the price saving me over $ 600 per year.
I tested the speed of the connection and it is identical. No throttling atleast below data limit. After that it’s 3gville but i know that going in.
Dont recommend them of you are not technically savvy.
If you are and you have your own phone (unlocked) this is the best deal

net10 shouldnt even exit, worst customer service online chat they cut you out once they ask is there anything else i can help you with? porting is a pain! had to many dropped calls, there data speeds are slow! when it comes to paying the bill you they want to charge you 4 days before you plan expires so no you dont get a 30 day plan more like 25 days and you p tax some other byo carriers dont charge tax
do yourself a favor and go with straight talk

I attempted to cancel services on 3 cell phones we had with Net 10 a year ago. Apparently only 2 phones were deactivated. Net 10 charged my account for the 3^rd phone for a full year. I called once or twice throughout the year to try and determine the reason for the continued payments and were just told about the 2 phones that were successfully deactivated. Then I finally reached someone who helped me figure out the issue and terminate the 3^rd phone. In the sense of fairness I asked for a refund for the payment taken the day before this action. I was made to feel like a liar and a cheat. The customer service manager told me that all reps are managers and that there was no note on this phone number about my previous termination attempts. I asked her repeatedly to pull up my other phones and look. She refused repeatedly. I kept telling her that she would find the notes there from a year ago. She could also see total lack of activity on the phone in question. Still absolutely refused to refund my ONE payment. After over $ 600 was paid to the company over the last year in error you would think the $ 45 I asked for is more than fair. She then threatened to just turn me over to the lawyers. I had not raised my voice. I asked for her supervisor she told me that they are all managers in that center and that no one else ever took phone calls. This is terrible customer service. I had thought about using a Net 10 phone later when my kids are older but they will never get another dime of my money. Well, unless they somehow charge me «in error» again next month. Must be nice to get fat cat rich off of the errors of your own staff!

Update: They were not worth the hassle and I dumped them.

NET10 does not find it necessary to notify you when a payment does not go through (CC was replaced due to being hacked). I had a automatic renewable MONTHLY plan. Should have been going till 05/​31, but was disconnected AND i had to pay new reactivation fees. So not only they disconnected before the end of the plan, they did not deem it necessary to email or message or phone to say something was wrong, no. Just charge an extra $ 7 to reactivate AND in the meantime change the abundant plan you had before. The person on the phone was like a robot only able to repeat herself and unable or unwilling to get Maureen her supervisor on the line. I advise anyone to look for another plan, which I am going to do too, These carriers are profiteers and have absolutely no customer service.

Oh my gosh! I have been on the planet for 63 years and I have just wasted 2 hours of my life on the phone with Net10’s customer service (how they can call themselves that, though amazes me!). How long have I had their service? A whopping 48 hours! Problem 1… I bought my phone under a holiday promotion that said I wll receive a $ 10 gift card AND free, overnight shipping. I found the phone I wanted (which is why I went to them, the LG Optimus Showtime uses Verizon towers and my old Showtime bit the dust, because I drowned it accidentally. Ok. So the overnight shipping turned into 3 days. Not a HUGE problem, but not right. Then I started getting texts and emails yesterday and today — asking me why I had not added minutes to the phone. Say what? I did!!! I bought the phone and a one-​month unlimited airtime card for $ 50. When I ported my phone number and activated the phone, the Net10 rep added the pin number to my phone. Well, apparently not. I spoke with someone in Mexico who transferred me to Vic in the Philippines who transferred me to Germaine in Belize. Not one person had heard of the $ 10 gift card offer, though I was staring at it on my computer screen as we spoke. I even gave them the http address and they didn’t know anything about it. The last person I spoke with thought that the original CS guy had accidentally put my one-​month card pin number on my old Straight Talk phone. There wasn’t anything they could do. HUH??? I bought the $ 50 card, they applied it to the wrong phone and there is nothing they can do? Well, now I have a ticket number (whatever that means. Maybe hell needs tickets nowadays, because I’m definitely ready. That would be a better option than this.) and I am supposed to call them back tomorrow after 6PM. They can’t call me when it’s resolved? Where did this company come from? Is the home office in Miami just sitting back laughing at all of us duped? I am not a woman to get upset over these things, but my buttons are pushed and I am on the lookout for Xanax. Maybe if I called Mumbai?

Pros: You don’t have to subscribe to a plan. If you can go with the red airtime cards that are sold in supermarkets — I’ve never had a problem with the cards.
Cons: Customer service is hideous — it’s in the Philippines and every single rep uses a J**ish name for a middle-​aged or older person. Briefly, I purchased airtime and a global card (to make international calls) on-​line. Big mistake. Neither the airtime or global card transferred to my phone. It took nearly two hours and six customer service reps to fix the problem.

Lousy customer service. I noticed my account had been auto-​billed for a number I haven’t used for months. I went and cancelled the autobill the same day ANOTHER charge was being put on. Since I didn’t even use the service, i thought they would reverse the charge being put on the same day. They refused to even do that!
Never doing business with these crooks again!

They don’t deserve even 1 star… Had my account with them for a few month. Its a hassle to recharge your account online. So process is really pain in the ass… When I switched to a different provider, NET10 didn’t fully release my number for a week… When my new provider figured out that the problem is caused by NET10, I called their customer support. They told me that I have to call my new provider and ask them to contact NET10 to put a request to solve this problem. During the call I’ve got disconnected and the representative didn’t connect me with his supervisor which I requested. Amazingly, after this conversation my phone was working again. This is confirming that the problem was actually caused by NET10… However, I’ve never got them to admit it. There was no follow-​up call, no apologies… Nothing… If you ever considered to use their services — think twice… Bad, bad experience with them. I would never recommend this company to anyone. I hope they will go out of business.

Can’t be satisfied !
I bought a sim card and a plan as new cell phone number. I went home and start trying it but didn’t work.
I wait two days in case it needed time but didn’t happen anything. I call and they said it didn’t work because my cell is not usable with their offer. It was a brand new sony experia z1.
I ve just lost 50 boxs. Never ever.

NOTE: This review is in regards to TRACPHONE which is owned by the same company as Net10 & also shares the same address in Miami, Florida as indicated on their website «About Us» page.
My Experience/​Review of Tracphone:
Tracphone is a horrible company with very unprofessional customer service.
I ported my premium exchange (212) number and had service since the initial port & purchase of airtime on 07/​29/​2014 Transaction ID: 1 102 707 074. When last I checked I had 46.10 minutes and 26 service days remaining. For some strange and unknown reason Tracphone inactivated my account even though it had air time and service days remaining. I called customer support and talked with an agent. After he consulted with technical services (put me on hold) his only excuse was that it was a glitch in the system and happens. He could not restore or reactivate my «old» premium exchange number without sending me a new SIM card. He gave me ticket/​case number: 1 098 998 100
On 10/​01/​2014 I received the new SIM card and called the main customer service number: 1−800−867−7183 — This automated system led me to the activation phase which walked me through he steps. Unfortunately this was not applicable in my case as I needed an agent to manually reactivate my former 212 number. As expected, it assigned me a new useless number based on my zip-​code. I had already explained I needed my former «old» 212-​xxx-​8317 number reactivated on my account since I purchased it as a premium exchange and I have used this for business contacts, cards and website marketing. I wanted my former number reactivated on my account since Tracphone was at fault.
I called and spent literally 2 hours on the phone with a very clueless and annoying East Indian woman. (Outsourcing by American companies again) She could not help as she barely understood the problem of me wanting to retain and reactivate my former number. She could only tell me it was expired and after giving me a code to input which after a few reboots did nothing as my phone under PrePaid settings showed the new 347 exchange number which i did not want. I asked to escalate to a supervisor and was waiting endlessly for 45 minutes as she explained there was only 5 in the office. She even lied to me trying to tell me she was a supervisor but i caught her lie when I offered solutions in a technical sense about SIM cards being aligned with new numbers and having another one issued and having a supervisor with more privilege and rights being able to help. She eventually transferred me manually to a «manager» — another woman who offered me a PIN number and to wait seven business days for them to try to provide another 212 number.
She explained it was not possible for me to reactivate or get my former number. After 7 days I was to randomly call and see about getting this number if no one within the 7 day time period from Tracphone contacted me. This is ridiculous. Very unprofessional and now I am out my premium number and have a useless temporary 347 exchange number I do not need. Luckily I have another cell phone through Simple Mobile and my Tracphone was temporarily used to store my 212 number until I transferred it to a more robust and professional mobile company.
As of today, 10/​02/​2014 I have to wait until someone at Tracphone can locate a suitable 212 exchange number for me as a replacement. If no one contacts me in that time I have to call a direct line to management and provide the pin code to talk about some kind of solution and compensation. I lost my number in addition my remaining air time of 46.10 minutes. The new number/​SIM card with the 347 has zero minutes. So as of now I am out my première paid for number which I had since 02÷01÷13 which I purchased on eBay and had for over almost 2 years. I am out the Tracphone airtime minutes since when my old number was deactivated, so
was my airtime. I am now left with a useless, no airtime 347 exchange number I have no intention of using. I will be filing complaints with the BBB & FTC regarding this affair. It find it unprofessional and highly suspect that Tracphone would simply deactivate my number for no reason. In addition, it is inexcusable the wait times for over 2 hours to reach someone with authority who could empathize and actually do something instead of constantly belittling my situation by the robotic I am sorry and I understand response. If these dimwits did understand this should have been resolved and I should not have lost my premium number!
Incidentally, I posted on Tracphone’s Facebook page and provided an abridged version of this review. It was quickly deleted by the page admins. Way to go with that wonderful customer support!
If you are considering this company, DO NOT! There are far more viable options. Simple Mobile has $ 25 dollar unlimited phone/​text plans. Also Ultra Mobile and even better, Air Voice wireless which has pay as you go plans and you can use any unlocked phone.

My husband could never get calls if he went into a supermarket or the mall. I had a phone from Net10 I had used briefly then cancelled because I wasn’t using it. So we tried (and I mean tried) to switch his number to my old phone (I say old but it was like a year old). It was bad enough that he was going to lose all the minutes he had accumulated (which is really lousy). But we had to jump through all kinds of hoops and spent ages on the phone to get it done.
We both had to talk to 2 people because it was such a freaking ordeal. The first person kept demanding an Airtime card number. When, after numerous attempts, I finally got her to understand that we have never, in the 5 years of having the phone had an Airtime card, that we just had an online account, she just says «Oh, then I can take a debit or credit card». Really? 10 minutes of back and forth over a stupid Airtime card and now «oh I can take a credit card»? I wanted to scream! Then she said the card wouldn’t go through. I ended up asking for a supervisor — which meant going through everything all over again.
The supervisor found an error of some kind (she didn’t say what — just that there was an error) and I had to wait for several minutes while she fixed our account. Then — surprise, surprise, our card went right through. She gave me an activation code and we hung up. That was this past Thursday. It is now Monday. I have not been able to activate the phone. The original phone is inactive and the phone we were transferring to is inactive. We’ve had no cell phone since we spoke to Net10 on Thursday. Fortunately, we still have a land line.
I have spent hours on the phone and on live chat. They can not figure out how to get the phone to activate. Oh — the Net10 Forums! What a joke! You post a question there and they respond that they have sent you a private message — well that message is just a link to go to the tech support live chat. That’s it. Nothing else. Heaven forbid they just post that link in the forum to help other people keep from wasting time, but apparently it some sort of security measure. ???
So after literally hours invested in useless tech support, we have given up and cancelled our service. We asked to have the $ 38 fee for transferring the number refunded. They won’t do it. It’s non-​refundable. That’s crap! The charge is for transferring the number. They were never able to successfully transfer the number. The CS rep on the phone just kept saying well if you would talk to tech support… I have! Multiple times — for hours!!! How many times do you have to have them fail to help before you realize it’s futile? She even asked me what the error code was, as though she might be able to figure it out. Yeah, like that would happen. It’s now Monday, this has been going on since Thursday.
I asked for a supervisor, she said she was (sure!) So I said, you must report to someone, I want to speak with them. I was on hold for a couple of minutes and then she said her immediate supervisor was busy and did I want to hold. I held on for a bit then we decided that my husband would just go to the bank and refuse the charge on our card. I told her that they were useless and the worst customer service ever, that we were going to have our bank refuse the charge and I hung up. She actually called back and said we got disconnected. I told her I hung up on her and why. She again asked me to talk to tech support. Seriously? I know it’s her job, but come on. How many days/​hours do you invest with a company for something that should be simple before you say enough is enough? I think 4 days is enough — more than enough. Avoid these people.
The few dollars you may save is not worth the unreliable reception and the near non-​existent customer service. Plus they will nickel and dime you for every cent they can get from you.

THE ABSOLUTE WORST CUSTOMER SERVICE!
I use my cell phone only occasionally, and have an auto-​refill plan that bills my credit card monthly for days & minutes. After a few months, something happened so that although I was being billed & receiving the monthly minutes, I was no longer receiving the monthly service days – thus rendering my phone inoperable. I never realized this until someone called me at home to say that my cell was giving the message that I was «not accepting calls at this time».
Called Customer Service and the rep (after 15 minutes of unsuccessfully trying to fix the problem) said she would have to send me new SIM card to install underneath the battery in my phone, and then I could call back to have it reactivated and the lost days restored.
Received the card this morning & installed it, and then called Customer Service. The first rep I spoke to said that she had the problem resolved, and quickly got me off the line. Phone was still not working! Called a 2^nd time & this rep said she could not help me and that she would transfer me to her supervisor. Supervisor repeatedly told me that he was «studying this matter» or «researching your account» or «working on this” – more than 20 minutes! – he finally said that he would credit me for 8 missing days. Told him that I have lost 25 days that were already paid for, and he reluctantly agreed. Took another 10 minutes, and finally the credited days appeared on my phone.
Then I checked and realized that without any warning, my phone number had been changed TO A NEW NUMBER IN A DIFFERENT AREA CODE! Told the Supervisor this & he replied, «Yes, that’s right». Told him that I want my original phone number restored. He let out an audible sigh & said «I will be working on that for you…» Another 15 minutes went by, and he assured me that my number was restored and that it would show on my phone «within the hour» but my phone still had the wrong phone number and callers to my original number are still getting the message that I am «not accepting calls at this time» and when called the newly issued number, my phone never rings & callers go to generic voice mail.
THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED FOR ANY PRODUCT OR SERVICE!

I’m currently on the phone with this company now begging for a refund. After 30 days and hours on the phone trying to get my own phone brought over to Net 10, it never would work. I was charged once for the activation and once for the unlimited monthly fee. Even though THEY could NEVER get the phone to work, transferred me a billion times, hung up on me a few times, they could NOT understand why I would want a refund!!! Unbelievable. I don’t care what other providers charge after working with these people I WOULD PAY ANYTHING!!!

I am a brand-​new Net10 customer, and so far every experience I’ve had with this company has been terrible. I switched to Net10 from AT&T because of the good deal on a data plan. The rep totally mishandled the transfer process and had to send me a new sim card to fix the problem. First: do not believe what the web site says about FedEx Overnight shipping. Everything takes at least two days to arrive. Second: when the new sim finally did arrive, I saw that the rep sent me the wrong kind one! She sent me a standard sim when I need a micro sim. Now I am waiting for yet ANOTHER sim card to arrive. I haven’t had a working phone for close to A FULL WEEK, and every customer service rep has been entirely unsympathetic to this issue. All I have gotten is «Sorry for the inconvenience. Have a good day.» Horrible customer service.

I am the cheapest bastard alive and have tried all the big cell phone companies. At one point I was paying 130 for unlimited calling and texting. Most recently I was paying almost 70 bucks (w/​tax/​fees) a month for calling and texting (no data), and this is with the cheapest of the big carriers. I tracked it, and nearly 30% of my calls dropped. I cannot stand dropped calls, paying 70 bucks a month for a phone, and being the only person I know who doesn’t have a Smart Phone/​data.
I was terrified to switch to Net10. Not a hyperbole. It took me months to decide. I made lots of spreadsheets and did tons of research. I’ve had my phone number for almost 10 years and CANNOT lose it, and I read horror stories about porting numbers to Net10. That was my biggest fear.
But one dropped call too many and one wallet-​gouging cell phone bill later, I was online, ordering my Net10 phone. It arrived within a few days and I was pretty excited. Here’s a breakdown of my experience so far.
Cost: CANNOT BE BEAT. Seriously. I pay WITH TAX 45/​month for unlimited talking in the US, unlimited 3G data, and unlimited texting. Roaming is INCLUDED. So are voicemail, call waiting, and other basic features that you expect. In order to get this price, you have to supply a credit card and sign up for automatic renewal. This is AWESOME because it makes it exactly like a normal phone instead of a prepaid phone. I don’t even have to think about it. It just renews every month.
Phone Service: According to what I’ve read, service will vary depending on the type of phone you get. With the phone I got, an Android, I have gotten excellent service. Have only dropped one call in the 4 months I’ve had the service. I have gotten reception almost everywhere, and I’ve traveled a lot since I got it. The only place I didn’t get service was rural Kansas, but fuck, I don’t blame cell phone towers for not wanting to be in Kansas. Oh, and I get cell phone reception in my apartment. What a novel concept.
Data: This is my first time having data, so I have no idea if it is good or fast. But it says 3G on my phone, so I think that’s good. No complaints. It even has a GPS navigation thing that works and updates instantly if I am driving, so it can’t be too slow!
Number Porting: This was actually tricky. At first everything seemed great, but after the first month they told me that I had called and deactivated my phone (I didn’t) and that I would have to get a new number. I threw a HISSY FIT. I mean really. I have never behaved so badly in a situation like that. I FREAKED OUT. But I was able to calm myself down and eventually, after over an hour on hold (not exaggerating), I was able to get it resolved and keep my number. MY ADVICE— BE VERY VERY CAREFUL PORTING YOUR NUMBER. You own your phone number, but only if you follow certain rules. You cannot port a number from a deactivated service. Once you get signed up, make sure that for the first few months you call and confirm with multiple people that everything is correct on your account and that your account will roll into the next month problem-​free.
Customer Service: I am actually pleasantly surrpised. I had heard such horror stories that I expected the worst. You can and will get good customer service with this company, it will just take FOREVER. The process of setting up my phone and porting my number initially took multiple phone calls, each lasting between an hour and two and a half hours (I am not exaggerating even a little bit). In the first two months, about three more hour to two hour phone calls were necessary. It took a lot of time, but now that I’m set up, I feel it was worth it. Their customer service call centers are located in Guyana, an English-​speaking country. Only once have I had accent/​misunderstanding issues with a rep there. If you don’t like an answer you get from a rep, just hang up and call back and get a different rep. When I was dealing with number porting, the rep was very rude and INSISTED I was wrong. I told her again and again that I wanted to speak to a manager and she continued to try to argue with me. I stood my ground and like a three year-​old having a tantrum, I stuck my fingers in my ears, ignored her, and continuously demanded to speak to a manager. OVER AN HOUR LATER I finally got one, who resolved the problem within 3 minutes. Every few minutes the rep had told me not to wait on hold because a manager wouldn’t tell me anything different than what she was telling me. It caused my blood pressure to sky rocket that every three minutes for over an hour this rep argued with me and told me I was wrong, but the ultimate vengeance after standing my ground was being right.
Other: When I first got my phone, they randomly sent be a box of ONE HUNDRED prepaid 30-​day minutes cards. They told me I should send them back, but refused to send me a prepaid box. I threw them away.
All-​in-​all, I would say this service is worth it. I am saving hundreds a year and getting more.

Update: This morning I check my bank statements online and see that despite my numbers of calls complaining and my negative review here, they claim I enrolled in automatic payments and took more money on my account! When I tried to talk to some gentleman named Leandro, he accused me of profane language without me saying anything but «that is bull,» when he told me that I had enrolled in a program!!! They re very dangerous and dishonest! How they did this i do not know!!! apparently when I let a previous customer rep into my phone in February to fix the voice mail she played with my account?
You would think that a company rep would apologize for taking unauthorized money from a customer account? Not Net 10!

NET10 has lost a past customer and advocate of their service today.
I personally utilized NET10’s service for many years, then had a job that provided a cell phone and service, so I no longer utilized their service.
All in all, I had good service coverage where I lived and the surrounding areas when I traveled, so I always gave high marks in regards to that. Customer service initially was also very good, towards the end though I did notice a change. To me, when I had to contact customer service they just seemed uncaring (no real empathy is how it felt) when there were issues that needed to be resolved, and incompetent. And by that I mean that whomever I spoke to seemed to never be able to fully understand the issue at hand and find a resolution.
So this leads me to today.
As I am going into a Dollar General store, there is an elderly gentleman in a pickup truck trying to get the attention of a lady going into the store, she could not understand him and seemed hesitant to go to him to find out what he was needing.
I go over and talk to him, and find out he was wanting one of the staff members to come out and help him with figuring out a new cell phone and purchasing one. Knowing this store, I know that they are very understaffed because of loosing a couple of employees recently. And he can not make it in to the store easily, as he is wheel chair bound. So I offer to help him.
Basically I talk to him to find out his needs, no web, no email, needs something cheap. I tell him what I know of services like NET10, TRACPHONE, etc…
I take the time to go in and check the product, take pictures of them with my phone and go out and show him, along with the pricing for each.
My suggestion to him was the NET10 flip phone, because of the good coverage area, for our area.
I get the phone and a phone card for him, and go out to help him activate the phone. I call them on my phone and get to talking to a person, I forget his name.
He asks for the serial number of the phone, I give it to him. He asks if there will be a new number or a transfere of a number, and I inform him that this gentleman wants to use his old number. And I give that to him.
He then asks for the pin number for the phone time card, I give that to him. He says that he will put it on the existing account and then transport it to the new phone.
Then he asks for the answer to the security question. The gentleman did not remember it. I guess that he had an account with NET10 years ago.
I explain to the guy on the phone that this is an older gentleman that just doesnt remember that information, and that most likely he wont be able to remember that information. So we discuss him just having a new number.
The decision is to go with a new phone number. Guy on the phone sets it up that way, and tells us he will activate the new phone, but in order to use the time that was just bought, the gentleman would need to call them back with that information, to verify who he is.
I explain to the guy on the phone again, this is an elderly gentleman that just wont be able to provide that information, and that he just needs to make a new account and get the new phone activate for him so he can use it.
The guy on the phone continually tells me he understands, but that he can only activate the phone and not use the time card that was just purchased until the gentleman calls them with the information.
I request to talk to a supervisor. And to make this long story short, it ends up coming down to me not being able to talk to a supervisor, and the guy on the phone continuing to say the same thing over and over about how he could not do anything about the time card, and that the gentleman would have to call in with the information that he can not remember or just buy a new $ 25 card (wasting the first $ 25).
So I take the phone into Dollar General to get a refund. Now the store manager gets involved and gets on the phone with NET10, to try and get this gentleman taken care of.
From start to finish, I personally spent 1 hour on the phone, standing in the heat with this gentleman who was sitting in his truck, that had no AC, trying to get this phone activated for him, through a service I suggested to him.
In summary: You all have lost the meaning of customer service! This could have gotten taken care of, but your inept CSR on the phone was unable to take care of the issue himself, and then refused to get a supervisor on the phone that might have been better suited to handling this situation.
This is one of the worst examples of customer service. You can have great coverage areas, and decently priced packages, but if you have craptastic customer service, then you have failed! There is too much other competition in your market place.
And I personally will start telling people to avoid your service at all costs.
Their Corporate Office Information:
NET10 Wireless, LLC
9700 Nw 112^th Avenue
Miami, FL 33 178

Net10, el peor servicio de telefonía móvil. Me robaron en la cara, compré una tarjeta mensual de $ 50 ilimitados con minutos y plan de datos y a los dos días me cortaron el servicio de datos. Al comunicarme con Servicio al Cliente me dejan esperando más de media hora para que atienda un asesor y llevo llamando durante 3 días donde me contesta un asesor diferente y cada uno me dice cosas distintas, hasta que hoy me confirman que mi plan de datos me lo consumí en dos días (1.5 GB) cuando el fin de semana ni siquiera usé el plan de datos… llamé por teléfono y no me solucionaron… lo único que me dijeron era que me comunicaban con la autorespuesta para oír sus dichosos Términos y Condiciones. Es decir, perdí mi tarjeta de $ 50 usd. Me quedé sin plan de datos… y por más que quiera añadir dinero para mi plan de datos en el celular, me dicen que no se puede y que me toca esperar un mes. Es el colmo! Que compañía es esta donde le roban a los clientes el dinero de esta forma y no dan soluciones? Ni siquiera tienen un supervisor que pueda dar la cara… los asesores muy mal capacitados… Qué pésimo servicio al cliente, no recomiendo a nadie este servicio.