Orkin Pest & Termite Control

Very unprofessional. I had ants they came out and sprayed was unsatisfied there were ants still in my daughter room and kitchen they came back and sprayed. The next month the orkin guy started harassing me to step appointments every month. It slipped my mind the appointment fell around Xmas I had family in town. I asked the origin guy if I could schedule in two days the orkin guy Jeff got so mad said I screwed up his bonus and just walked off… three weeks later the same orkin guy Jeff (glasses) shows up at my door with a collection letter for $ 84! He is still mad about that bonus! Or kin please don’t punish employees taking away their bonus if a customer reschedules. just to say I have another pest company handling business don’t need your employee drama!

It would have been appreciated to know the terms and conditions regarding the «Orkin Guarantee» up front. When I first called Orkin, they emphasized if the customer is not satisfied, the last service charge is refundable. This made me feel comfortable moving forward in a costly investment for our home. However, I learned the hard way that the guarantee has conditions which are not stated in the service contract I executed. I later learned that Orkin needs to visit the house twice, then again a third time with a service manager, which at that point you can request a refund and be able to prove that you’ve been doing your part in controlling the pests (i.e. receipt of vet visits for a tick problem, receipt of spray lawn, ect). Keep in mind, they only refund you the «last service» cost. We were not happy with the results primarily for ticks and our secondary problem was roaches. We had two services in the first month and none of us noted any difference. It was like Orkin never came to the house. We’ve had more success using over the counter products and the price was drastically less. In addition, the technician who visited our home, Jorge, was not helpful. When my mother called him on a Saturday to alert him of an area where hundreds of ticks were found, he did not redirect her to someone who can help her instead hung up on her. I called the office that Monday and was told he was on vacation. There are ways to handle these types of situations when you are not available, Orkin is supposed to respond to urgent matters. It was extremely unprofessional. My overall experience was horrible, I received a very small partial refund for my first and only service (I lost $ 151), and spent numerous days calling Orkin with failed returned calls. I will never recommend this service to anyone.