Papillon Moving & Storage

***frauds*** frauds***frauds***don’t hire***don’t hire*** These people don’t know what they’re doing, aren’t careful at all and fucked up my furniture and walls and other miscellaneous stuff around the house I asked for they’re office number and (julio) would only give me his number. no way of contacting an office. ***frauds***frauds ***frauds***frauds***don’t hire*** don’t hire***

Movers were super cool, very positive, respectful and willing to work for that good tip. I got the groupon and the only two things I didnt like is that you get charged for ‘protecting’ your TVs each, the fridge is extra, picture frames, unpacked large vases, etc… however, since I didnt have much to move, they waived the charge for being a two story apartment, and having a small fridge. I tipped them very well, because they were quick and I like respect and commitment, and got them some pizza ;) cause I always treat them well no matter what…, but then I noticed a few scratchs on the fridge and other minor scratches … anyhow, it will ALWAYS happen no matter the company you go with, experience of my life. I would only recommend them to be a little more careful… everything else was excellent…, were punctual and so on.

I had a terrible experience with them!!!
I purchased 4 hrs moving service with 3 guys and a truck. I had a one bedroom apt to move 12 miles away…
It took them 6 hours!!!
SERIOUSLY???
2extra hrs, plus extra for tv, stairs because my sofa doesn’t fit to the elevator… in the end when one of the guy said almost $ 500 extra I have to pay, I got very upset, and the other two guy just put my sofa down outside of my unit, and didn’t move it until I cashed out, I didn’t pay all they asked, I didn’t have that much money!!! Waaaaaaa
But the best part is, they damaged most of my furniture, one of them dropped front of me the «kitchen glasses» box, of course all broke… my expensive sofa, dining table, and I had to pay extra!!!
I was exhausted, I just wanted them to leave, get out of my face…
And after they left, called me back, that they wanna come back to hang out!!!
Waaaaa!!! What’s wrong with you dude!!!
So disappointed with they service!!!

Too bad there is no option for less than one star. This scam is a classic example of bait and switch. If you call them and inquire about their advertised Groupon deal, they ask you to just purchase it directly from them. If you make this mistake, it will be followed by a contract – after you pay – full of additional fees for everything from stairs to glass and TV sets. They tell you that you need to pay in advance just to reserve the date and that if you cancel at least 24 hours ahead, they will give you a full refund.
Needless to say, we backed out after reading the ridiculous contract and asked for our refund; this is where we really paid! To be very brief, just skip all the run around and dispute the charge with your credit card company right off the bat because YOU WILL NOT GET YOUR MONEY BACK FROM THEM.
We found an honest company after we were had by these scammers, which I will not promote to keep this review unbiased. We were charged a flat fee with no strings attached that were not disclosed BEFORE paying a SMALL REFUNDABLE reservation fee. Just look around and ask, there are some honest ones out there, but stay away from these fools.

Bought a Groupon for 4 hours (1 hour for travel). Distance from old place to the next about 1 mile.
Movers were great. My building had elevator issues which was beyond my control. Papillon did not care and still charged me for every minute they were there. Consequently I went over 3 hours @ $ 140 per hour.
They stack up the prices:
$ 35 for TV (I have 2)
$ 5 per roll of tape used
Could not move my bed on the first day –again, not my fault– said they will return the next day and that there would be no charge to get 1 piece. The next day they told me they HAD to charge me $ 75
Long story short, total cost of a move for a one bedroom apartment $ 865.
But movers were good and I tipped them $ 150 for 3 movers.
This company is typical South Florida Scam.
Stay Away!

I confirm the scam that many others have reported.
We purchased the Amazon voucher of 3 Hours per man and 1 hour travel
Charged me for driving from Miami, steps and a bunch more B/​S
Over charged me for their little half rolls of tape, and didn’t keep the rolls to prove what was used.
Charged extra hour, even thow they sat in my drive way for over 20 mins, waiting orders from JULIO! (whom was real nice to my wife, until i started questioning charges)
And added all sorts of other chargers
We prepackaged every think and helped load the truck.
Workers were very polite and helpful
Extremely in unsatisfactory company, your crazy and will be sorry if you use them!

Awful experience! Purchased a promotion from Groupon for four hours of moving. Prior to making any purchase, I always contact the company and ask for the time and/​or dates I am able to use the promotion (s). Papillon was very accommodating until they learned I was using a Groupon. They were NO SHOW on date and time requested. I contacted them FOUR times in the contracted date and never once did the manager call me back as I’d requested.
I contacted Groupon to get a credit and Papillon Movers told them that the service had in fact been rendered. Completely false and I have all documented proof, emails, texts, etc. After further investigation, Groupon credited me the $ 240 I’d paid.
Suggestion: If you are planning on using this company, please get everything documented! Good Luck.

After looking around for movers, we decided on Papillon. It was Julio who we extremely helpful, understanding and easy to speak to. We felt very comfortable with the arrangements we made. After giving him details of the items we needed to move, he sent us an invoice, we agreed upon it and just waited for the move. We moved 3 days later, on the 4^th of July. The 3 men that arrived with the truck did a quick assesment of the items that had to be moved and offered to wrap and tape items that might have not been wrapped. The contract was explained, the extra fees and expenses were explained and they got to work. The brains of the move was Sam «The Stacker» He gave the green light on what items to move and when to move them. Darius just did it all. He was the younger of the 3 and just went with the flow. Now the main guy in charge «Aaron» was a pleasant funny guy. He made the best of some of the heaviest pieces we had to move. We are taking the time to write this story just because they deserve it. We appreciate that they were all polite, courteous, friendly and came to work that day. Although we didn’t have a vast amount of furniture, we did have some extremely heavy pieces like an Italian Marble dining room table with the pedestal that it lays on and another extremely heavy piece was the dining room buffet. I don’t know how they did it; but when I stepped away for 5 min, they were heading up the stairs with that heavy thing. I must add that we moved from a large 1 story home to a smaller apartment; but our apartment was up a flight of about 20 steps and then once in the apartment, another flight up to the bedrooms.
We would recommend Papillon Movers to everyone. Not a scratch on anything and they took extra care of how things were stacked on the truck. They did make a call to Julio a couple of times to check on things and we appreciate all the arrangements they made for our move. We can not forget to mention that we have a large one piece glass waterfall that they wrapped and made a 2^nd trip for. Thank you once again for working on the 4^th of July and doing a great job.
Rick & Tavia

My story is similar to some of the ones already published here…
Saw the Groupon deal, called to see if they had availability, they suggested that I pay directly to them, same price as advertised in Groupon. They took 5 hours to load/​unload a two bedroom that was actually a one bedroom with a studio and a kid’s bed, and I had to disassemble and reassemble all the furniture. They charged me for every piece of glass, for every stair, and even for wrapping my furniture in blankets. They accepted only cash and even suggested that I leave the house unattended with them working inside while I went to the bank to get the money. They took breaks and dragged their feet a lot, at some point they took almost half an hour to move a couch.
So, not recommended, will never use them again.

I learned my lesson and should have read the reviews that are already out there — but I did not. And through the process of hiring Papillon, I should have seen the warning signs…
First, I called the company to inquire about the Groupon that was available and they said that I should buy straight through them (not sure if this is against any agreement they had with Groupon)
Second, the Groupon was titled four hours and at first call they said that the first hour was time it took for them to drive to the location of move (Ok — at least it was stated up front)
Third, once the movers got to my location, they started charging me for every little thing. They charged me $ 35 for every small piece of glass, $ 10 to wrap my bed, and $ 5 for every roll of tape used. My thoughts… this is a moving company. I would think they would account for the fact that people have glass in their house and a bed or that they would at least communicate these charges when they are hired.
Fourth, after they racked up the hidden charges, the driver said «my boss says you have to pay in cash». My thoughts… We are in the 21^st century and I don’t hold hundreds of dollars in cash in my pocket at all times… and that’s besides the obvious things that go along with only accepting cash.
Fifth, once I get to the new location, the driver says «my boss says I cannot unload your stuff until you pay me the extra fees». My thoughts… Wow. I had to drive to an ATM to get the cash out to pay these people.
Sixth (and probably MOST SIGNIFICANT)… These people were DROPPING my things left and right.
Seventh (which was in the middle of the move)… They couldn’t even move my couch. It took them about 30 minutes of the move just attempting to get my couch out before I told them to stop. Again, I would think a moving company would come with simple tools needed to remove furniture. All it took was a wrench. After moving with this company, I had another friend with a truck come over and we took the couch apart in 5 minutes and moved it ourselves.
Moral of the Story… go with a company that has a good reputation and don’t go with a company just because they have a cheaper quote. It will cost you so much more in the long run and for so many different reasons (e.g. hidden fees, broken furniture, etc.).
Next time I will go with College Hunks Hauling Junk who was represented very professionally, had amazing reviews, and had a reasonable quote.

I will start with the good first.
My movers were great! I have heavy furniture and I was moving out from the 3^rd floor and no elevator, and they did a great job.
They were on time and everything worked out good.
But, be aware! They say 3 hours moving time + 1 hour traveling time. This traveling time is NOT the travel time between your old place and your new place. This is included in the 3 hours, which in my opinion is wrong! If you are not moving «next door» you can lose almost 1 hour of the 3 hours driving to the new place.
I don’t care how much they are driving to get to my place and then later to get back to their warehouse. This is «their problem» and should not be included as «travel time».
So, you have 3 hours to do do everything, load, travel and unload.
The owner, Julio, has 2 faces.
He is the nicest person, calls you, answer your questions, he sells himself and the company until the last night before the moving.
Then, when they told me I went over 1 hour, because what I considered traveling time, is not actually my traveling time, but theirs, we called the owner and he was a different person.
Didn’t want to let me talk, was yelling on the phone demanding me to read the contract and pay the movers the $ 140.00 for the extra hour.
Also, even though all my things were already packed in boxes, for protection, they use blankets on the furniture and then tapes to secure the blankets. And you pay for each roll of tape and for them to secure the TV. So I had to pay $ 85.00 extra, which I knew up front by the mover, and then another $ 140.00 for the extra hour.
Let’s just say I was a happy person for that.
I will not use them again, just because I felt Julio was dishonest and a completely different person on the phone after the move than the previous times we spoke.

After calling and emailing this company for 2 consecutive days I scheduled an appointment for moving and told them I would callback within a few minutes to provide credit card payment. When I called back Julio was very dismissive saying he gave my appointment away without the least bit of empathy. Their customer service skills or better said lack of customer service says much about this company.

Terrible moving service because they add all sorts of exceptions. I recently purchased 4 hours of service from LivingSocial for Papillon Moving. When I tried to use it they wanted to charge me another $ 50 for exceptions that were not in the fine print listed on LivingSocial. They wanted to add a charge getting to my location but they only mentioned this on the day of the move even though we spoke before. I explained to them what the LivingSocial «deal» stated and in the fine print which they said that I was wrong. Horrible customer service and made up rules that conflicted with the «deal.» Anyway, they wanted to add like three charges that then doubled the cost of the service. I do not recommend getting a deal and working with these guys as it will probably cost you the same and from the reviews I read either 1. they are scamming people by using these deal sites just to get them then end up charging the same as if you directly went to them or 2. they don’t understand how those deals work. But by the way the people talked to us on the phone its the first choice. So they left us to move ourselves on the day of the move probably thinking that we would just agree since we had no choice. Also, the actual movers themselves told us that they always have the same problem with LivingSocial and Groupon deals.

Upon the request of the owner, he has requested I remove the picture of the workers during hour 5 of moving charging me overtime of $ 140 per hour, while they fold blankets and do paperwork.

Like a few others mentioned here, this is definitely a SCAM if you use one of the Groupon or other type coupons.
All sorts of hidden charges. They charge by the hour (rounding down when arriving and up when leaving), and then charge $ 37 for stairs, $ 35 for each little piece of glass that you may have. They charged me $ 75 for an old glass table that wasn’t even worth that much that I would gladly accepted no liability from them for breakage, but had to pay it because I could not leave in my old apartment.
The movers were ok, but not great. Complained quite a bit about the stairs, moved fairly slowly, and took easy routes where other routes would be quicker. Spilled stuff and hit plenty of walls. Their moving truck had a very high bed and no lift or ramp, so they had to keep climbing a ladder to move stuff in and out of the truck, which slowed things down tremendously.
There use of the Groupon is obviously just a scam so that they can kill you with extra hidden fees when its much too late to make alternative accommodations.
Also, they only accepted cash, which was only mentioned after they started moving. And they give you review form they say you have to fill out in front of them — who is going to write a honest review when the subjects are looking over your shoulder?
Awful!

Helpful movers!

SCAMMERS! READ THIS BEFORE USING THEM! They will charge you for every SINGLE glass piece you have!!! If you need a lamp moved, $ 35!!! If you need a mirror moved, $ 35. They waned to charge me $ 70 to move a four seater dining table, $ 70! It only fits four people! My tv stand had a few small glass shelves and they wanted to charge me $ 35 FOR EACH ONE! We ended up paying almost $ 400 just for the additional charges to move things with even the tiniest glass. Don’t think for one second you’re getting a deal. Not to mention they were two hours late when we only had a four hour window to use the elevator. All of a sudden they said «we have to go now» and left without finishing. We ended up having to pay a second mover to finish their mess. STAY AWAY!

The movers were on time and awesome! Very professional and handled all of my items with care. They did not run up the time to charge more money. I would definitely use them again! Oliver the main guy was great!
Thank you!

I used a Groupon, and the service was great. Papillon made the move so easy. Julio was very accommodating to a crazy move-​in schedule. I was moving into a building with tons of strict elevator rules but the move was seamless. The guys who helped me move, Brandon, Juvie and Emilo, were also very professional. I would defiantly use them again, with or without the Groupon.

BEWARE OF SCAMMERS!
I recently purchased 4 hours of service from groupon for this company. When I tried to use it they wanted to charge me another $ 50 for exceptions that were not in the fine print listed on their groupon sales page.
They wanted to charge me for moving my stuff from storage to my apartment where a trailer will be located where I will have my apartment packed into the trailer. The extra charge was for multiple locations (which it’s not, it’s the same location). I guess the parking lot right outside my door and my apartment count as two locations according to them. The purchase was for 4 hours moving labor.
Spoke to them at length at how ridiculous the charge was seeing that nothing in the fine print stated anything about a charge for multiple locations (even though technically it’s the same location).
Typical South Florida company trying to bilk people for more money. They’re probably not happy about their groupon offer so they try to squeeze more out of people for «made up exceptions».