Prinzzesa Boutique

Love love love this boutique! Went in the other day to find a dress, walked out with a super cute tank instead. Staff is extremely attentive and friendly. It’s a gem in Miami.

Strongly recommend my new fave boutique! From the staff members being very professional and sweet girls to their beautiful line of clothing! You won’t be disappointed, believe me.

This is my go-​to boutique. They really do treat me like a Princess and roll out the red carpet. Even though my goal is to buy a top or a dress, I can never go for just one item because I walk out with multiple bags and a hefty credit card statement at the end of the month. The clothes is absolutely perfect for anything I would ever need/​want from formal dresses to adorable dresses, tops, to my summer uniform-​rompers, to bralettes and fabulous shoes and accessories. This place rocks and the most important part is the level of service each and every employee provides. It certainly feels like a hard working family and they provide an unprecedented level of service, royal service. The owner is the biggest sweetheart and my girl, Reyna, treats me like a VIP. Keep up the great work ladies! I’m in fashion heaven every time I visit either of the stores. Make sure you go with some extra time because the selection is unreal. It’s such an easy place to shop. You park right in front of the store and prepare to sashay as the red carpet they continually roll out has such an array of perfectly priced merchandise. Shop on ladies!

Extremely happy with the customer service i received in both their stores! They were nothing but helpful and they have a lot of options to chose from. I recommend you to visit prinzzesa!

Prinzessa is that place you just know you’re going to find what you’re looking for. I NEVER EVER leave empty handed!!! Thats not even the best part. The customer service is AMAZING!!! They know what i like they help me find what they think Id like! All the employees are sweet, kind, polite, helpful, helpful and also very helpful!!! It is the most personal attention ever. Its like the show Cheers «where everyone knows your name». I hope you don’t change a thing Prinzessa! I love you all just the way you are!!! Thank you for all your attention always!

Prinzessa had been a little life saver in the past when an event popped up and I had little time to find a nice dress or outfit. Recently, however, I had an experience that made me never want to go back.
After an hour or so in the dress shop, I narrowed my search down to two selections, and I ended up buying a fitted navy blue dress. That same evening, I found out I was 2 months pregnant! I was elated with the news, but I thought to myself, «I’m going to outgrow this new dress in a month!».
Having just spent a good amount of money on a fitted dress, I kept thinking how I should have bought the runner-​up dress, which was flowy and definitely wearable again later in my pregnancy.
My receipt stated I had 5 days to exchange (perfect!), but when I went to do so, I was told exchanges were not allowed. …What?
I politely asked to speak to a manager, and this girl came to me, already stating from a distance what I had been told by a floor employee: «NO EXCHANGES/​RETURNS!».
Did she greet me? No.
Did she introduce herself? No.
Did she ask me anything? No.
She did roll her eyes when I tried to speak to her and explain, and she did shrug like she didn’t care one bit about my questions/​concerns.
If the policy on the receipt contradicts store policy, I think I at least deserve a reasonable explanation. But no, I left still wondering why I couldn’t exchange an unworn, just purchased item, if my receipt stated I could do so.
Business relationships are similar to other relationships: If you don’t take the time to treat (your customers) with respect, acknowledge them, value them, or listen to them… You are going to LOSE THEM.
I held you in high regards, Prinzessa, but you lost my business, and I’ll make sure my friends and family don’t go get treated poorly at your stores either.

Horrible customer service!!! If they don’t know you, they won’t even acknowledge you! Their clothes is overpriced for the quality. There are so many nicer boutiques, don’t waste your time on this one.

I found this place on IG. they are very active on social media — this is great because you can view your options before heading over. they have 2 employees that have good customer service. the rest of the girls are constant resting b**** face/can’t be bothered. Annette is great. very friendly and helpful when you’re trying to find the perfect outfit. they have one more lady who is short and blonde — can’t remember her name — but she is also a wiz when it comes to finding an outfit. she’s sweet and attentive.
they have a large selection of everything. they have the main shop and the dress shop. both are great. the jewelry is way over priced in my opinion. it sucks when you have an outfit in hand and you find a nice necklace to match but the necklace is almost the same price of the outfit. makes no sense, it’s not Cartier.
they sell cute sandals too. in a corner they have a rack full of lace bra’s — one of the few well priced items and long lasting.
in general it’s a good local boutique — you’ll find something for sure.

Went in after a friend said they seemed to have nice stuff — what a bunch of rude arrogant people! — someone should tell them they are far from being a Saks Fifth Ave — their stuff is more like KMart — tried on a couple of pieces and the lady kept opening the dressing room curtain asking if there was some in there — not ONCE did anyone ask me if I needed anything — their stuff is cheaply made and pricey — upscale this place is NOT!

Visited here looking for a specific outfit that I had seen on Instagram, though I didn’t find it I left impressed with this store. I’m very into boutique stores because they usually offer clothing that other big chain stores don’t do there’s a little more of exclusivity. Though I didn’t leave with anything since I was in a hurry I noticed that they had a huge selection and the clothes was fairly priced. The jewelry on the other hand was a little pricey but very pretty. I look forward to coming back when I have a bit more time on my hands. The ladies were very helpful and the store was clean and organized.

My experience was horrible. when I went No size small in clothing. All gone…
The woman that was assisting me did not have patience with me anymore. The shirt I purchased it was broken a little. I didn’t notice till I got home. I will not go again. The model pictures fooled me.

I’ve erased and rewritten my review three times and I think it’s a sign this place is perfectly average. If you’d brought me here 10 years ago, I would’ve been in heaven. But instead I’m 26 with little patience (I’m working on it!).
First, it’s important to point out there are two stores — one that gives me kind of a Francesca’s vibe and one that’s only dresses (a few fancy skirts too). I went to the dress one and only popped my head in the other.
Unless you want a raging headache, avoid this place anytime 16-​year-​old girls could be there. My first visit I had to wait (not exaggerating) 20 minutes to try on dresses. The only reason I waited is because I was desperate to find something for an event and the prices aren’t awful.
The dresses are mostly for a younger (prom) crowd but I saw women with more than a decade on me find things that looked good on them. They offer everything from casual to black tie formal. As far as I could tell, they only carry basic sizes S-​L and if they’re out of your size, you’re out of luck. The store is pretty active on Instagram so you can see what they have before venturing there.
Most dresses I saw ranged from about $ 40-​$ 75. There’s lots of jewelry too but I found most to be gaudy and expensive when compared to other items.
Don’t hate or love this store, but it’s a nice option when the mall just isn’t cutting it!

I was a happy client until today!!! Last week I bought a 60 dollars dress for a gift and after I left the boutique I noticed that it had a hole. Today I went back to get store credit (not even my money back) and they told me that the dress wasn’t like that the day they sold it to me and that The dress have been washed because it was «encogido». First of all i didnt use The dress, but how funny it is that they think I washed it. I told the lady that that was unfair and she answered me: its all that I can do, I went to talk with my boss and she doesn’t like we bring problems!!!
A big problem is an unhappy client!!! It seems you don’t know anything about bussiness!!!

This boutique is large and well stocked, unlike many others with just two racks and a meager selection. They also let you browse freely. No one is watching you and following you. I live in the Miami Lakes area and we have a few boutiques but none come close to Prinzzesa. I highly recommend this boutique for great clothes at reasonable prices.

What a wonderful experience. Not only do they have exclusive, beautiful clothes but, i felt like a Prinzzesa (pun intended). The really do make you feel like royalty. Love it!

They have nice things but they are super overpriced. I’ve found the same clothes for much less at other stores. Besides, the owner is super rude. She will size you up and give you smug looks — she’s not at all pleasant. So no — I wouldn’t shop there again!

Great clothes and Aura from the dress salon is the best!!!
You can call and order over the phone but the pieces are amazing and just keeps you wanting to go back every day