RG Salon and Spa

Este lugar me parecio flojo y caro. Fui con la idea que me hicieran un buen corte de pelo a la Argentina con capas y no me hicieron nada, me cortaron en 5 minutos y me cobraron $ 80. Carísimo!

I went there during my vacations in Miami and had the «wonderful» idea of going to a renamed salon in town to get my highlights done, easy, right? Well, to make the story short, I spent 18 hours (No kidding) of bleach, tears and voilá: I got back home with my hair dark. They burnt it SO bad and cut it, trying to hide the reality. Never got my money back, no treatments, they just said we are so sorry, come next time and visit us, no refunds policy.
I payed 327 dollars for this and now what? Who is gonna give me my hair back?
Don’t waste your time going to a salon where they don’t care about people, it’s just about money. If you are lucky, it’s fine. But, what if you are one of those unlucky girls like me with a horrible dark, short and burnt hair?

I was ‘married’ to my old hairdresser for EIGHT YEARS. However, when he moved locations, I was forced to look for another hairstylist around my area. I found Emiliano @ RG Salon through Unilocal reviews. I can’t explain how nervous I was when I visited RG Salon after having sat for 8 years with the same hairstylist! I am happy to report that Emiliano was great! I have medium brown hair that has been highlighted with bleach forever and ever to a nice golden color. Emiliano was able to match my previous highlights and he also added some low-​lights (which I had never done and I actually like very much). All of the staff is very nice. The price seemed reasonable to me. I am satisfied and will continue visiting Emi.

I love this salon. Ask Jackie or Lorena at front desk, they will take great care of you. Delicious snacks, sandwiches, juices for lunch while you are getting pampered or even a glass of wine! Who can blame you? It’s not like it’s Mon ;) Free valley + Blush membership! You can’t beat it! #simplythebest

I absolutely love and adore Lizzy! She is fantastic. I always struggle with my hair and not sure what to do with it, but Lizzy has such a great eye and pulse of what will look good… I tell her that she performs miracles on my hair haha. She takes the time and asks questions to understand my every day routines, gives me tips on how to style my hair and makes sure that I am happy and comfortable!!! Every single time I leave the salon and post a photo, I’m blasted with compliments and questions around who did my hair! I didn’t realize until I started posting just how many of my friends and acquaintances already go to her as well! Brickell is lucky to have you, Lizzy! :)

RG is my FAVORITE hair salon in Miami. It’s simply the BEST and I always feel like a valued customer when I walk-​in. I’m born and raised in Miami, so I know the hair salon scene. A large reason why I love RG Salon is due to two of the most fabulous hair stylists. For color and blowouts, Jessie Portillo is absolutely AMAZING! I always receive compliments on my highlights and blow outs. Jessie knows just what to do to make my hair look healthy and beautiful. She’s also a wonderful person (so friendly and sweet)– she’s the kind of stylist you want taking care of your hair. Lizzy is another very talented stylist who has given me great blow outs! She’s also the BEST makeup artist in town. That said– I am SO grateful I found this salon, so I could meet two of these amazing women who always make me feel beautiful.

Let’s start by saying how this has been the worst hair experience of my life! I’m writing this review so no one can make the same mistake. I found Emi, hair stylist through Instagram. Walking into the salon I was greeted and sat down for the consult. I HAD beautiful brown hair and wanted to go dark blue. Not black, BLUE! So in this consult Emi gives me 2 options (now you might be thinking why on earth is your hair stylist asking you what to do when it comes to color?) 1. Go with the book on the right or the book on the left. He completely confused me by throwing out options that I continuously said «you are the artist, I trust you, I just want my hair blue». He then goes to the back with the books and returns saying «ok I asked my wife and I’m good to do the a blue on top ». So you would think at this point he knows what he is doing, WRONGGGGG!!!
My hair is completely black, jet black to be exact. To make matters worse he has his wife come to me and say «come lets go by the window so you can see the color». Are you kidding me!!! It’s brighter than a dentist office in this salon and I have to go crouch down with a mirror in the corner??? Yeah still black! Not only didn’t he own up to his mistake but I had to say it might have been a miscommunication on both part. You would think at this point he would say lets fix it!! Not only he doesn’t say that but continues to tell me I should come back and do «pikaboo» highlights for an addition $ 180 on top of $ 120 I already had just spent for something I could have done myself!!!
That night I was obviously really upset so I texted him. He agreed to fix it, however I would have to pay a difference of $ 60. I agreed in desperation to get my hair to the color I originally wanted. I come in next day (which clearly now was not a healthy decision for my hair, thanks Emi!) of course there is that awkwardness of the whole situation but he gets to work. Now him or his wife because honestly the whole time I felt like she was making all the decisions decide to bring out the color with highlights. Bleach, tinfoil, color and an hour later is my hair blue??? Do I even have highlights? You guessed it, NOPE!!! My scalp is blue and my hair is damaged.
LADIES LISTEN!!! I am an esthetician myself and understand how important service and customer service is and I didn’t get either!!! I got a couple who didn’t have any passion or interest in what they were doing. The nerve to charge me again! I paid $ 180 for a single processed color of black. Thanks Emi for teaching me this lesson of never ever ever using social media or just pictures to make an appointment.
Now, it wasn’t ALL bad. The pineapple smoothie was amazing (chia seeds and mint) and the women who seemed to work for Emi (washing my hair, cleaning blue off my face and clothes, again thanks Emi,) were extremely nice! However, I didn’t come to RG salon for a smoothie and a pleasant wash experience. I came for a professional and got a amarur. Not only did he mess up once, but twice! Word of advice Emi, trust your gut and make your own decisions. I didn’t ask to have Sheila as my hair stylist I asked for YOU! You might not have messed up the first time.

Is it a salon? Is it a clothing store? Is it a café? Is it bath and body works? RG is all of these in one stylish and eclectic location. I have had two great cuts with Sheila. I wish I had known the first time that:
1) they validate your parking when you valet at ¹⁰⁵⁰⁄₁₀₆₀ Brickell and
2) you can text to get an appointment
3) she pronounces her name «shayla»
4) the wash, cut, blow dry/​flat iron costs $ 80 before tip
Sheila is pretty popular and is frequently interrupted by other people. It is kind of annoying to not get her undivided attention but the interruptions don’t impact the quality of her work. She is a perfectionist. And will take time to discuss options and make recommendations. She also wants you to be 100% satisfied.
Most of the employees speak English but Spanish is the predominant language spoken here. I mention this because I am not a Spanish speaker and it can be frustrating. To me it is no different than going to a nail salon with Asian employees. Just kind of a given I guess.
Customer service at the front of the house is inconsistent. On my first visit I waited 45 minutes beyond my appointment time. I was offered a beverage but I feel like for that amount of time they should have offered me more. I’m going to try the text to schedule option next time because I’ve sat on hold for several minutes. They also reconfirm your appointment a million times and both times called me to see if I could come in earlier than my scheduled time. Sorry I’m a working girl.
All in all for the convenience of the location in proximity to my job and quality stylist I will continue to go for now.

Dont waste your time visiting this salon, groupon or not. In the long run, you will only be wasting your time and money and leave unhappy and frustrated.
I had to stop going to this salon in April of 2015 because the ONLY (and Im not exaggerating) decent stylist who can use a curling iron BURNED the bottom of a $ 1,000 LOUIS VUITTON handbag. The salon owner Carlos Echeverria and his ignorant manager described below,
Lorena Villacorta, did nothing to handle the situation. You are better off visiting supercuts.

I went to RG salon and spa today and I had a great experience. I found this place through Unilocal reviews and I’m glad I took the risk.
The service and work by Laura Lima were outstanding. She was very friendly, took the time to discuss what I wanted and provide her recommendations.
I am very satisfied with the results! She did a great job! I highly recommend her.
Overall salon amenities are good, clean and employees are nice. Parking is a bit challenging.
Regarding prices is a bit expensive, but all good hair salons around the area are on the same price level or more expensive. At least I ended up satisfied with the service & results.

I’m writing this review for the service I received today, which was a haircut and blow dry.
I did not wait at all for my appointment. It was a Monday afternoon and pretty quiet in the salon. The salon itself is very clean, modern, and quite spacious.
My hair stylist was Carolina, who delivered and gave me exactly what I wanted, which was a generous trim and lots of layers.
I paid $ 90 for both haircut and blow dry, which is pretty steep for what I’m used to. But you pay for the service, the quality of the salon, and the quality of the hair stylists, which I think is worth the money.
Definitely recommend the salon and ask for Carolina, you won’t be disappointed! Just be prepared to drop some dough.

The girls at the front desk could be better (not very friendly, put you on hold for a while when making appointments, you’ll have to repeat yourself a couple times) BUT Evangelina keeps me coming back. She’s FANTASTIC. She is extremely meticulous with manicures & pedicures. She is just such a doll; always polite & friendly. I pay above average for what I typically would but I know Evangelina will do a perfect job everytime. So I put up with the girls at the front desk and the prices. I would highly recommend her to anyone.

Had a very bad experience with them not honoring my groupon correctly and will never return there
When making my appointment I asked to make sure my groupon was valid and said i would be using it, she said yes of course
Once done with my blowdry i was told I could only use the face value and that it expired
I said I specfically asked to make sure or i would not have come to this salon
she said i must have spoken to someone new and they didnt know
that is an extremely unprofessional answer, they should stand behind their staff and honor it but they made me pay an additional $ 21 on top of what i already paid for my groupon
I will make sure to never go back there

Evangelina is the best! Meticulous and my manicure lasted a full week (and I’m REALLY aggressive with my nails). They run on time, they’re polite and professional, and they offer you drinks :) My only complaint is that they cost triple what you’d find at a regular salon, but the quality of my manicures is ace.

Came for a wash, cut and blow dry and had an amazing experience, Diego took care of my hair and I left very pleased! I’m always afraid that the stylist will cut too much or will do something with my hair without asking me first, Diego was nothing like that, he is very professional and attentive, listened to every request I had and was very patient. They use kerestase products which considered the best in a market today. Great salon strongly recommend!

HAIR MAGIC!!! I was blown away by Benoni’s blonde highlights and styling! He took my black roots, blonde straggled ends and muddy ashy toned hair into a gorgeous sun kissed baby blonde masterpiece! THANK YOU Benoni and the amazing team at RG:)) truly incredible work!

DO NOT BOOK ANY APPOINTMENTS AT THIS PLACE! They have rescheduled my nail appointment 3 times (one being on my birthday!) and only gave me 15 minutes heads up or didn’t let me know AT ALL. I did not have time to schedule at another place, therefore, went to these events, including my birthday, mani pedi– less. Also, you would think that they would be kind about the whole thing, but THEY ARE NOT. The only reason I have tried to go back is because I have a Groupon, but trying to get it refunded now. There’s a reason they are on Groupon people!

I LOVE Sheila. I don’t see her as often as some of her other clients (since I am such a chicken and cut my hair literally once a year) but she is the bestttt and I totally trust her. she listens and does exactlyyy what I want, she always gives me just the right trim and beautiful long layers. she’s helped me come out of my comfort zone, I even have front bangs now! Sheila always knows how to make me feel beautiful :) my best friend even came to get a lob with her, when she was drying her hair, my friend actually wasn’t satisfied with the length and wanted to go shorter and Sheila rewashed her hair and trimmed off some more WITHOUT hesitation or problem. my friend felt bad making her do it all over again but she kept saying «love don’t worry about it, this is my job and this is what I enjoy»
she is always making sure her clients are satisfied :)

I’ve been here before… This time I got a groupon for a mani pedi but I also wanted a separate Mani for my niece … So I specifically asked more than once if I could pay for a full shellac manicure and still use the groupon. So it would not be the usual way of using a groupon, nevertheless, i agreed to pay full price shellac … One of the receptionists said she would find out and came back and said to me it would be ok.
So I went ahead. However at check out, the other receptionist said I couldn’t do that. Even though I specifically asked twice if I could.
So I had to pay for 2 manicures despite having a groupon.
Disappointed in her dismissive attitude and the lack of communication behind reception.
Put off of them…
But the nail technicians were so delightful. And pleasant. Thanks to them for a good experience.

Stephany Donoso is my new make-​up artist! She did my face for a red carpet event and it was perfect, not only did it withstand humidity and the sticky Miami rain, but it came out looking feminine and classy, none of that transvestite look you often get with South Beach make-​up artists.
Jessie did my hair and it held up really well in the humity, too. I’m happy and I’ll come back soon :-)

Emiliano is a hair genius. He gave me an incredible haircut and a stunning blowout. I can’t wait to go back to him!

Nails: worst ever!
They definitely treat you like a groupon & they nail ladies know you have a groupon… they saying in Spanish «son groupons» & hello I speak Spanish but they didn’t know it. Me & my friend had expired groupons so technically we were paying full price because they will only honor what we paid for the groupon & we have to pay the difference. My French pedi is completely white & both my toes & nails were done so poorly when you can see spots where the coat is not even. Was a little grossed out that they just wipe the nails and skin clippings on to the ground!!!
Maybe they could tell I wasn’t happy with what was done because nobody at checkout asked how anything was… that’s poor customer service!
I would never go back!

Couple of the stylists I had of recent were great. Stylist today was simply superb. It wasn’t hard to tell his great technical skills in styling. I liked it so much that I booked an appt for my very picky guy friend. I have a good feeling that he’ll be equally impressed.
I do like that they occasionally offer excellent Groupon deals (for blowouts, mani/​pedi, etc). They of course count on the patrons to buy other services, either during the same visit or future visits — and more often than not, customer do end up doing that.
One tip: for mani-​pedi deals, be sure you Don’t use their «premium» nail colors — then you’d have to pay the full price and use your Groupon deal some other time.
Overall, people will come out of here being satisfied.

Great blowout membership. You really can’t beat 15 $ blowouts and good service. I have probably been to 5 stylist since I signed up and all of them have been great.
I have also had a mani/​pedi there and they are great but a bit pricey.

Booked a Mani/​Pedi for Sat ³⁄₁₄.
Nail Tech didn’t speak English. (Adriana)
Nail polish was thick and after less than a week it is chipped all over.
A Blo was booked for after. No one called me to tell me Martin was not in. I was passed on to some young lady who didn’t speak English either. She rushed through my wash, began brushing my hair erratically that I had to tell her to calm down. She pinned my hair up in curls, the pins fell out once I got home. Curls dropped within an hour.
Not worth it.

Ok! So… I Had some absolutely horrendous roots that needed to be dealt with ASAP. I dye my hair platinum blonde and have relatively dark roots that looove to pick up brassy tones, so I will start out by saying my hair is a pain in the a$$.
I went in for a base change and toner with MARTIN and was very pleased. He’s a sweetie and worked quickly. I’m usually in the chair for like 4 hours or so and he was pretty fast (but not careless), efficient and professional. AND he had a charger for my phone, I mean what else can you ask for. Will be returning for sure.

Pésima. Las chicas que atienden en el front desk pueden hacerte el tiempo en la peluquería un paraíso o un infierno en mi caso. Son la cara de la peluquería. Ojalá pongan a personas mayores, maduras y con experiencia en servicio al cliente. Yo ayer Muy mal la pase porque había llamado con antelación pidiendo que me pusieran con Damian y cuando me terminan de lavar el pelo me recibe otro. La razón: porque yo teníà la membresia y me pueden cambiar. Eso lo entiendo pero como cliente es muy molesto llegar con una expectativa y luego de lavarme el pelo aparece otro estilista. Nadie me aviso antes de llegar, nadie me aviso cuando llegue… el trato y servicio de lorena fue rude and mean. Lorena interrumpía a Tiago (el chico que me asignaron). Lo hacía ir y volver quedándome yo por minutos sola. Lo que hizo que tiago se demorara más porque el pelo se frizza si se interrumpe tanto justo cuando se esta secando. Un blowdry que con Damián son 20 mins se transformaron en 1:30 min. Tiago se portó excelente y me gustó. Tan mal fue el trato que recibí de la rubia, lorena, que cancele ayer la membresia con ustedes. Ella muy con una sonrisa disimulada y petulante me paso el formato para hacerlo. Pésima experiencia. Salí de muy mal humor de la peluquería.