Saks Fifth Avenue

I know Chanel is closing their boutique inside the Dadeland Mall SAKS, however the following employee Marisol whom I use to see at the Chanel in Neiman Marcus Merrick Park location is now working at this SAKS. Let me start by saying that Marisol is extremely rude. I purchased a Chanel Maxi from her in 2015 at the Neiman Marcus Chanel and had to return it because it was a floor model and had several defects. In the beginning Marisol seems very nice and helpful however when you are not happy she becomes your worst enemy. I was able to finally purchase my Maxi from Bal Harbor BRAND NEW and MINT condition. On a visit to Saks Chanel after Christmas 2015 I saw Marisol at the counter and approached her very nicely. She on the other hand looked at me as though I murdered her first born… She didnt want to assist me making sure to make me feel super uncomfortable while inside Chanel. I am a VIP Chanel Customer and have never ever been treated the way Marisol treated me that day. I hope she never treats someone the way she treated me. I had to leave and go to BOCA TOWN CENTER instead bc I refuse to enter that SAKS while she works there. She needs to understand that you cant hate a customer because you sell them a defective item especially when its over 6,000 dollars and then get mad at them when they return it a day later. Basically Saks return policy will annoy her and she will treat customers like they stoled something. Beware of her.

Excellent customer service. Check out Enrique Hernandez at the Hermes perfume counter.

I’ve been looking for Givenchy Logo Slides for an eternity and never had any success until I called Saks and they connected me to Juan Castrillon in the Men’s Department. He went out of his way to find those sandals for me, I’m talking a week or two of hunting from Saks in Cali to Michigan. Kept me updated every chance he could. He ended up finding them and he beautifully wrapped the gift with gift wrap and ribbons since it was a present. BEST CUSTOMER SERVICE EVER, hands down. Thank you Juan ! I recommend him. #JuanCfromthemensdepartment

Best shoe department. Although the salespeople are a little snooty the shoes are to die for.

They really don’t have any client service which is terrible for them. I now live out west where the nearest Saks is over an hour and a half away. I was down here on vacation and stopped in to possible purchase a new bag but to generally look. I don’t look like a typical client with money. I had on a loose fitting dress with flip flops and I am heavily tattooed. I forget how judgement Miami can be because I never get grief for this another place I visit. Anyways, my cousin and I walked through the handbag section, into Louis Vuitton and not until we met the very pleasant woman in Prada did one person even acknowledge our existence. I hate that so very much. Even if I wanted to make a purchase that day, I wouldn’t have. Same thing with the shoe department upstairs. I love shoes and have spent quite a bit on them. None of the guys upstairs even looked our way. Will buy my shoes and bags online unless I’m looking for Prada. Shame on your judgment salespeople

this is certainly for the upscale crowd… from versace to louis vuitton to salvatore ferragamo, it is all here represented and in full fashion, so to speak!
it is definitely a specialty store filled with boutique shops within and if you are looking for something specific or looking to make a difference and stand out looking like a million bucks, this is the place to go to give you that edge!
we went to louis vuitton and like I said, just prestige on all levels… from the customer service to the product displays to the attention to detail, it is all there presented impeccably… I was truly impressed… that is why they, it is a truly a cut above the rest!

I was shopping at Dadeland Mall on a Saturday morning and decided to stop in at Saks. I made a visit at the Louis Vuitton counter. Typically the employees are so nice and cheerful but unfortunately I experienced the opposite treatment this Saturday morning. I was browsing through the store until I decided I wanted to purchase a wallet. A young lady approached me and offered to help. Once I told her my selection she said to me that she was unable to finish assisting me because the wallet was located behind the register but to let the cashier know of my selection. The sales associate at the register asked me, not greeted me, with «what do you want.» I responded that the young lady informed me that the wallet I wanted was located in the register and that I was ready to pay. He responded that I had to wait my turn and that the customer behind me was next in line. This was a surprise to me and what really angered me since the customer located behind me was still shopping and showed no intentions of being ready to pay. When I turned back around from looking at that other customer he referred to, I realized he had walked away from the register and away from me with no explanation. When he returned he asks me if I have shopped before and I said yes and he proceeds thru the motions of ringing me up. Next he asks me if I would need this gift wrapped and I responded yes. As he finishes the transaction he said to me you didn’t want it gift wrapped correct and I responded No, I told you yes. After having a conversation with my husband I decided I would bring this to the attention to the manager. I had a conversation with the manager and informed him how I didn’t appreciate the service I received and the treatment the sales associate provided. He apologized but to be honest I didn’t fell like he was sincere. I have never experienced service like this at Saks/​Louis Vuitton counter. I have been to the Louis Vuitton in Merrick and received this kind of lousy treatment but never at Saks. I have submitted an online service about my experience in addition to my manager complaint and now posting thru here. I am seriously even considering returning the wallet and purchasing it else where I may be appreciated for my business.

Amazing service! Every employee there is always so sweet and dresses amazing ! Clean environment.

SAKS Dadeland has everything a girl could ask for. From the best cosmetic and fragrance lines, to the hottest apparel, jewelry, accessories and more. All of their staff are extremely friendly and professional. Their in-​store events are always very popular and they really treat their customers well. Anytime I need a beauty consultation, I go to Saks and their staff are always helpful. I especially love that they are philanthropic with various local charities and always want to help the community. My only problem is that I spend money and too much time in their store… They must be doing something right to earn my continued business.

I have to give them one star, sorry! Return service is awful! I bought a pair of hudson jeans. (Not cheap) after wearing them for a couple of hrs they went huge on me. And of course I took them back as soon as I had a chance. the Mgr was the rudest person I’ve seen working at a store and I’m from Miami!. And she was wearing work out clothes and shoes, please at least dress accordingly and be professional. (It’s saks, after all) she wouldn’t even look at me. Kept inspecting the jeans like I had some sore of disease or whatever. The cashier on the other hand was nice and seemed to even be afraid of this horrible woman. I usually make an excuse for ppl having an attitude. But I also work with customers and if I’m having a bad day that has to be put aside when I am working. I used to be a regular client. I know the ladies at the La Mer station, Carven, Chanel, and the list goes on. (nice ladies) too bad for all of them because from now on I will be taking my money somewhere else.

Made an appointment one week in advance with Anna, who works cosmetic counters to do my daughters make up for prom. When we arrived right on time, she was obviously with some customers spending some major cash! So she pushed us off on another SA named Claudia. Thank God she did, because Claudia did the most beautiful, flawless make up I have ever seen!
So really 5 stars for Claudia and 0 stars for Anna. I purchased 4 items for a total of 300–
I also didn’t let my daughter use the lipstick and am returning it, because the lip liner with gloss over it was beautiful.
So even though everything turned out well, it was rather irritating to have an appointment with someone and be pushed off last minute onto someone else. If you would like your make up done by a true professional Claudia is top notch and you only need to purchase one item from line she uses on you.
I just hope they don’t give me problems about returning the lipstick, I have read some horror stories about saks being rude with returns. Which is one thing I love about Macy’s, in that store the customer is always right!

First and foremost, I must say that my rating has more to do with my SA Diana Arguello than with the actual store. The store seems small compared to the actual Louis Vuitton store but as small as it is they have almost everything in stock.
A few days ago I made my first Louis Vuitton purchase here. I was instantly greeted by my SA Diana with a smile. She offered me water, soda, coffee, etc. She was super patient with me. I kind of had an idea of what I wanted, but she brought me different options I hadn’t even thought about.
She encouraged me to try the purses on, walk around with them, as well as see how it looked in the mirror. She did not rush me or push me into a purchase. Once I finally made my decision as to what I wanted to buy I went ahead and made the purchase. Afterwards I had my wallet hotstamped (which means getting your initials burned gently into the wallet with different colors available) which took five minutes.
Throughout my visit we spoke, and she got a little bit of my history and why I was buying myself such an expensive gift. She packaged everything beautifully and seemed happier than me for my purchase. It’s an amazing thing when a SA can be so approachable and caring. I have no doubt if I walked out of there without a purchase I would have been treated the same.
I would suggest when making a purchase at Saks wether it be at Louis Vuitton, Chanel, Dior, etc that you do so when you are not in a rush. Enjoy your experience. Take your time and smell the leather! LoL!
At the end I was very satisfied and only wish I had more money to keep shopping! I will be returning to make future purchases here.

I really shouldn’t be writing a review about a store where I can’t afford anything — but I did use the men’s room and boy was it clean! Honestly — this place is simply a shrine (as a gay male). A shrine to all things name brand that I won’t be able to afford in this lifetime (and I was truly smitten by a tiny pink Fendi clutch in the women’s area of bags — it was beautiful — all the bags were beautiful — such leather craftmanship!). The men’s shoes — a place of worship. The silk ties (which I would never wear anyway) were a colorful eulogy to all the little silk worms who died to make that signature male couture look so vibrant and lush. And don’t start me on the male help at Saks — really — each one an Adonis — I didn’t even mind they wouldn’t bother to wait on me — the way I was dressed I wouldn’t either. We were merely crawling through Saks to get to Bobby’s Burger Palace — but for a brief moment, I for one, was passing through heaven. I love you Saks Fifth Avenue.

Ugh! I avoid this place like the plague.
Aggressive horrible middle aged women hocking $ 90 face cream and $ 200 perfume of which they never took the time to learn about or receive proper training.
Shoe and Handbag departments are lovely. I don’t care for sales staff at this location in any department. The Chanel store in store has a hideous loud and obnoxious woman that is so annoying it’s impossible to peruse the lovely items.
No, no, no, no! This location makes me grateful for Saks NYC and Saks online shopping.
No reason to ever schlep to this location.

I had such a great experience at this Saks. I called earlier this week and spoke to Joanne at the Gucci store and she was so nice and super helpful. She explained how Gucci services their bags and assured me that she could help me if I brought my bag in. Joanne didn’t work the day I came in but the staff was so friendly and really helpful! I will definitely be back when I want to indulge in my handbag obsession.

I absolutely love this Saks — they have the best customer service. I only visit the shoe department, and everytime I go I get nothing but quality service from their friedly, knowledgeable staff. On my last visit I was told about their amazing 30% Tory Burch sale which wasn’t even posted — I got a hot pair of flip flops for a great price. I will definitely keep coming back to this Saks to feed into my TB shoe addiction.

On a Sunday the last place I want to be is inside a mall. Especially, inside one of the larger malls. But for better or worst on a recent Sunday I found myself at Dadeland looking for a last minute dress to pinch hit for the dress that somehow no longer fit right… :((don’t ya just hate it when a dress you love no longer hangs right)
So I go all over and at one department store even have to speak to a manager about the lack of customer service. And then right when I’m about to call it quits and just try to somehow make something in my closet work. I think… SAKS!
Saks is where I heard a choir of angels and even met one in the form of Melissa Quesenberry. At first one of the shop girls was unhelpful telling me to «go look around the corner for some stuff.» but then I ran into Melissa. Talk about a Grand Dame and social graces. This lady is straight out of society pages classy. She is my top choice for my all American grandmother. She helped me find a gorgeous green Nanette Lepore number, one shouldered and fresh. Sadly, it didn’t fit perfectly but Melissa jumped on the computer and tracked down 2 more dresses. Sadly, they were in other states. She even offered to help me go through the floor again but alas I was on a time crunch.
Regardless, I’d come back to Saks any day and make sure Melissa was working then head straight to her for a lesson in the art of conversation and some retail therapy.

its that time of year when i get to accompany my dad to buy my mom a fabulous christmas present. my mom has made it very clear that she rather travel than anything else, but my dad always has to get her something tangible regardless.
saks is the perfect high end department store. they have small boutiques within the store, louis, cartier, channel, to name a few. their makeup and perfume section is amazing. like arleen i love bond no 9 and their selection is overwhelming. (in case my dad reads this noho is my favorite!)
so we shopped around, checked out jewelry, purses, shoes, dresses and even furs.
i wont say what we ended up getting, in case my mom reads this but i think she will be very happy. i know im very happy being an only daughter who can borrow this and someday i will inherit this lovely lovely little thing!
anyways when you are there you are treated like royalty. the staff aims to please and is ridiculously friendly and helpful. i wish my budget allowed me to shop here more often.
for now i will continue daydreaming of finding a husband as amazing as my father.

I loveeeeeee this place. When you walk in there you have everything from purses, makeup, shoes, clothes, sunglasses, perfume etc. Their customer service is fantastic, you always feel like a superstar in there, and they’re always at your hands and feet LOL.

My hubby, he’s so adorable, surprised me today taking me to Dadeland at lunch time to buy me a perfume at Saks. We get to the Bond No. 9 counter and all the ladies jump eagerly at us. We had Marietta and Rose happily trying to understand what my husband was asking for. «I like this perfume that she can’t wear and was wondering if you have something that smells like it» …the ladies were totally confused but with a great attitude, not walking away or getting angry, they were actually laughing with us at all the confusion. Then Tamara came into the picture and found something close to what he was looking for but not exactly.
We walked out with the original fragrance I usually buy from them and with lots of laughter.