Sears Auto Center

I only went here as my other half has the 3 year alignment package on her car and got tires a few months earlier at this location. I scheduled a 9 AM appointment as, in the associate’s words, «they tend to get backed up if you book later». When I dropped the vehicle off just at 8:59 (according to invoice) I was quoted a 90 minute turnaround for an oil change, tire rotation, and alignment. I indicated I would walk around the mall so I could pick up the vehicle right away.
After 2 hours and 15 minutes I returned and the associate told me he would check on the vehicle as I waited outside. After an additional 30 minutes of waiting outside an inside he pulled my paperwork and went to check on the vehicle. At the 3 hour mark he said it was done and tried upselling several other services. I declined and asked when it was ready and why it took so long. He said they had been waiting for confirmation of whether I wanted the additional services, to which I asked how they could be waiting if they never contacted me (and I was at the building). The vehicle had been done for nearly an hour as I stood around and they were «checking».
Also, their customer chat for feedback on the company website does not work and the phone number 877−550−9254 for customer service doesn’t give the option to give feedback.

What a horrible experience. I never thought having an oil change and an A/​C belt installed would lead to continuous and costly repairs. My first complaint: right in front of my very eyes, a mechanic went to clean the car battery and dropped the cleaning substance onto my vehicle – permanently staining the exterior. While I confronted him about needing to clean it, he tried washing it off with water while looking completely baffled about how to compensate me, which he never did, so he then told me to take my car somewhere else to get it detailed (sure, I’ll be more than happy to help your competitors). Second complaint, they installed a new A/​C belt in my vehicle and here I am today, having to pay for another repair since the A/​C belt fell off and got tangled up in my engine. I was warned by many to avoid this place. I cannot believe I’m spending over $ 500 on repairs because of their despicable service. I’d feel like I’m fulfilling my civic duty warning others to not go here. The worst of all, this happened the past two weeks.

This place is full of con artists.
If you’re forced to come here for whatever reason be sure to bring someone with you who knows about mechanics so they can point out all the pointless charges on the invoice that they always throw in there.
I’m convinced that they f*ck with your cars here. I come in for tire mount and rotation but leave with a belt squeaking every time I start my car. A belt I changed just a couple months before but according to them was going to fail on me any day now.
Another time I came here the guy tried to tell me what was wrong with my car before he even lifted the hood.
Don’t waste your time here.

I scheduled an online appointment to get tires installed in my mom’s car. She went and left the car, they told her 2 hours or so. After more than 2 hours she came back and they told her it would take another couple of hours because they didn’t have the tires in stock. Not a courtesy phone call, Nothing, but my main question is: How can they accept a costumer and tell them to wait and come back in 2 hours if they don’t even have what they are selling? I had to go in person to get a refund and the guy at front desk apologized, maybe not his fault, but he said that there was one person who should have let us know and obviously did not. I see this is not the only bad review they have… many more to come at this pace I guess…

Great service! Respectful staff, I was a walk-​in in the morning and was out and pleased under an hour! There was even a rude customer that the staff handled perfectly.
This Is my fourth battery since 2004 and I think I have only paid for 1 or 2. This one was under 3 years so I paid $ 1.61. I will always come back for my batteries!

I’m being nice by giving them 1 star. They don’t deserve any stars. We only came here because the tire threads were visible and we needed the tires changed ASAP, and it was open on a Sunday. Rep said it would be about an hr and a half and we were there for almost 4 hrs. We kept asking who’s working on our car (because we didn’t see anyone working on it for a while), and the mechanics kept avoiding us. These people are not professional and aren’t helpful at all.

Beware! Went to this shop needing a specific brand and type of tire after seeing it listed on the website as being available.
Salesperson said it was a special order, and it would arrive in 3 days. Three days later, no word from him or any of the salespeople. By Saturday, we were finally able to reach him (after he claimed he was at a training all week), to find out the tire was not available, nor did he ever place the special order. However, he did find a comparable tire for our needs. — Should have been our red flag.
Fast forward 4.5 months, as we are driving on the turnpike after a recent rain our car begins to fishtail uncontrollably, nearly colliding with 2 cars. Thinking it must be an under inflated or punctured tire we pull over to check it out to find no visible signs. Once home (going very slow the rest of the way), we discover the back tires are completely bald.
We go back to Sears the following day (Sunday), and after the sales rep came up with every which way to accuse us of doing something wrong, we decided to leave the car there to show the manager and for them to take up the issue with the manufacturer. However, messages did not get relayed in the time or fashion as to which the person told us. We had to call numerous times over the next two days before getting a clear answer — not covered under warranty. No apology, no store warranty, nothing. Just shoddy workmanship, poor customer service, irresponsible management, and lack of professionalism all around.
Avoid this place!

Run far, far away from this place!
Back home in Nebraska, Sears is a go to place for trustworthy, efficient mechanics. Not in South Florida!
This happened last summer, but I have been meaning to write the official story. I brought my old (at the time) Cavalier here on a Saturday afternoon for a simple oil change. My experience was bad from the start. I stood around for about 20 minutes before even being acknowledged by the customer service reps. They told me it would be around an hour for the oil change, ok fine. I get a call 3 hours later, after wandering the mall and watching a movie.
When I get the car back, I knew something wasn’t right. I get on US-​1 to drive home, and the transmission wouldn’t shift out of 1^st gear! I had just driven over 30 miles north on the highway from Key Largo to the shop, with no problems at all. I went back inside to speak to the mechanic who had performed the oil change. He was pretty indifferent, and basically implied that it was an old car and there was nothing that he could have done since he only changed the oil. I spoke with the Shop Manager, and his extremely rude reply was simply that there was nothing they could do, and they don’t work on transmissions. I explained how far I had driven on the highway before I brought it to the shop, and had never had any pre-​existing problems. He told me to take it to a transmission shop, and didn’t even offer to help. I told him to put it back up on the ramp and take a look, but he refused to take any responsibility for the situation, and told me I needed to leave because they were closing soon. I was irate, and drove away, but obviously didn’t get far. I sat in the parking lot for a minute, and it hit me, as I have a bit of automotive tech knowledge myself. I realized that it had to be the speed sensor, and they must have somehow messed with it. I returned, and explained to the Shop Manager once more that it had to be the speed sensor, and demanded that they take a look and put it back on the lift. He rambled on about how they’re not a transmission shop again. The manager was yelling at me at this point, so we got into it for a couple minutes. The original mechanic intervened, was friendly enough, and said he would throw it back on the lift… Sure enough, when he put it back up there, the speed sensor was dangling, unplugged. Simple fix! All of this arguing for something that they had mistakenly forgotten about and unplugged when changing the oil filter.
So, after this entire exchange with the manager, he never offered any apology. Never admitted he was wrong. He could have offered to comp the oil change, or even a discount on what I had paid for the terrible experience and treatment he gave me, and a mistake that THEY made. I guess they don’t care about business or having a loyal customer base. Obviously it goes without saying that I will never be a returning customer. I have also told all of my friends and co-​workers about this experience, and they all now avoid Sears like the plague.
Thinking back, I probably should have contacted Sears Corporate about the experience, but I was completely over it and didn’t want anything to do with the company any longer.

Great guys. They price matched local shops and came in lower then anyone in the area. Plus talked me through my car. Would recommend

I usually don’t have many bad things to say about a place, but this establishment is terrible. They’re a bunch of con artists who are salesman before they are «mechanics». You need to have endurance, so have a good meal, if you have no other choice but to go there. They will make you wait hours. The most time I’ve spent there has been 7 hours. The minimum for a simple oil change has been 2 hours. You can choose to leave then come back, but I wouldn’t trust them. Use this place to get a new battery and run
as fast as you can out of there.

Asked for a 30,000 mile service and for service record to be annotated on our 2009 Dodge Caliber. Sales rep stared at the service record like a hog looking at a wrist watch. When we recieved our vehicle back the oil change light was still on and they were unable to resolve four out of five error lights. Not the high level of professionalism seen at the other Sears Auto Centers.