South Motors Volkswagen

I took my car with a light on engine, they have not solved because they had no part required to change but returned the car with the air conditioning does not work and tire pressure light on and the only thing I heard was «sorry ». Bad service.

Made the mistake of taking my car back there for repairs. It’s been a week and it’s still not ready. I was told 5 days ago that they would see about a loaner since I’ve had to rent a car. Well, they never got back to me. This is by far the worst service out there.

lease read this!!! i went to the dealer on nov 31 – 2014 to get a used car the sales person jose is very nice, but you have to be very carefull with the finance guy (hadi alghawi) this guy was screaming at me just want me to sign the paper with out reading i did the math and he was charging me a extra $ 952.00 dollar and when i ask he told me the bank charge me that amound to give me the loan that is not truth so i ask him to put it on paper and all hell broked loosed he was screeaming at me and he told me by law i can’t so i guest he was do it outlaw i hope that i get a call from the owner of this pleace because soon or later i will get my money back i’m a very hard worker to earn my money so a guy can take avance of me like that stay away from this place !!! go to another dealer yo fuy al dealer a comprar un carro usado y jose el vendedor is muy amable pero el financista tengan mucho cuidado con el trata de robarte el dinero que con tanto trabajo cuesta ganarlo
AS TODAY I JUST FIND OUT THEY SOLD ME WITH OUT ME KNOWING (3)WARRANTY THAT THEY DON’T EVEN GIVE ME PAPER UNTIL A WEEK AGO THE SALES MANAGER IS WORKING WITH ME TO GET THE MONEY THAT I WAS OVER CHARGE BY (HADI ALGAHAWI) WHEREVER YOU DO MAKE SURE YOU DON’T DO ANY PAPER WITH THIS GUY HE WILL TAKE YOU MONEY AND RUN AWAY THEY HAVE DIRTY TACTIC TO SELL YOU EXTRA MONEY AND LIKE I SAID THE SALES MANAGER IS WORKING OUT WITH ME AFTER 6 MONTH OF BUYING MY CAR ! I WILL KEEP YOU GUYS UPDATED OF ANY PROBLEMS OR SOLUTION

South Motors VW FAILS in customer service! I live in Cutler Bay and have taken my car here twice. Once for a routine service and once to fix a non-​functioning taillight. Both times they have failed miserably and have been downright rude. Their service people are simply unorganized, rude, and incompetent. Look at its dealerratings and you’ll see I’m not the only one with this option in.
I live in Cutler Bay and just now finished taking my car to Esserman VW in Doral. Night and day difference! It’s worth the drive.

In 2012 I leased a 2012 VW Jetta through South Motors. I had a pleasant experience in the purchasing of the car, and everyone was very helpful. However, it is now February 2015 & I turned in my lease in Late December of 2014. When I signed the lease agreement I paid an extra $ 600 to cover up to $ 2,000 worth of damages once it was time for inspection and to turn in the car. There are specific forms that I need to send to SafeLease (the insurance company that covers the damages) in order to waive any fees I was charged from the inspection. I have called numerous times in the past 2 months to speak to Carlos Garcia, left messages, and no one has answered or returned my calls. I ran out of patience and decided to drive there last Saturday to resolve the issue in person. To my surprise, Carlos Garcia does not work on the weekends and NO ONE there could help me because the forms were locked in Carlos’s office. The man I spoke to is named Mike. He gave me his card & told me to call him or text him the following Monday, and said he would personally fax the forms to me himself. I called Monday & sent him a text. Do you think the guy answered?! No! I’m so freaking done with these people. Once they aren’t making money off of you, they wipe their a** with you. Once I resolve this issue it will be my pleasure never to step foot in there again & to warn all to do the same! Horrible customer service! Such a disappointment and inconvenience!

Read the
reviews on this dealer and you won’t be surprised why they have one star. This dealer consistently fails its customers. It’s time the owner of the dealer takes note at how rude and poor his service department is run and fires his service manager. I will never deal with South Motors Volkswagen again. It’s time for a change. A change for the better and a little courtesy. It’s time they stop attacking the customer to cover their inequities. Just honor the warranty and stop trying to yell at customers to make them go away. Avoid a headache and just go to Gunther Volkswagen.

The best car buying exeperience in years! P Jacobson and the salesman S Medina were a class act! We negotiated the deal via several emails, and when I went down to the dealership, they really took the time to review all specs and honored the deal they had given me earlier. No hidden charges, no trying to sell stuff you dont need, no trying to squeeze more money out of you, which is a common practice at various other dealers everywhere else. No hassle, always pleasant and informative throughout the entire process. Highly recommended the service of these two gentlemen at this dealership!

This is the worst sales/​service experience I have had during my whole life!!!
I USUALLY DON’T WRITE REVIEWS ON INTERNET, BUT THEY DESERVE THIS ONE!
We bought a pre-​owned Jetta 2006. The car is fine however people working there are totally not professional at all!
When we picked it up, the battery was empty and they were telling us that this was normal because blablabla «don’t worry, we checked the car and everything is working properly»… ok… After few miles 2 orange lights came up on the screen… Went back to the garage the next day a bit disappointed. They told me that they will take care of it but that I have to come back the next week because they needed to order a piece.
I came back the next week, gave it to the service and they told me to come back in 2 hours… ok… I came back after 2 hours… and the guy at the service told me «I am sorry but we did not receive the piece, I don’t know what happened» ARE YOU KIDDING ME??? Couldn’t you have call me???
I came back two days later… and asked to change a light bulb that died in between. For the light bulb they had the insolence to ask 40 $ and to wait 40 more minutes… EXCUSE ME!!! After I told them that it was the worst experience I have been through and this is the worst garage I have ever been to they finally decided to change the light bulb in 5 min for free… Pfffff
Lately I had to call their accounting department… After calling 3 different persons and getting 3 different extension numbers I finally got the accounting person. THE MOST RUDE AND UNFRIENDLY PERSON I HAVE BEEN TALKING FOR A LONG TIME!
I DO NOT RECOMMEND ANY KIND OF BUSINESS WITH VW SOUTH MOTORS!!!

Our salesman Sheldon was hands down the best salesman I’ve ever dealt with. The color I wanted was not available but he still took me all over the lot to see if he could find something that suited me. He was extremely patient. Now that is customer service. I found the car I wanted with the right price tag and it was absolutely hassle free. I will definitely be returning to him!

South Motors has great prices and the service is really good. I recommend Paul. he’s the best sales man, no pressure, he explains everything, no rush, great deal for my new Tiguan:) highly recommend them

Pleasant, no hassle experience.
The salesman, Paul, was knowledgeable and pretty casual, allowing plenty of time to browse the small-​ish showroom as well as to do some test drives.
Service can be quite busy on weekends, but at least the waiting area is clean, bright and has a nice flat panel.
Parking is limited in the front, with more spaces available near service, which you have to enter through US1 North.

No feeding frenzy of salesmen.
No pressure for paperwork.
Just a nice salesman who went through the minivan with me, showing me how things work and explaining stuff.
Stopped here to do some comparison shopping when I was in the market. I ultimately bought a Honda Odyssey, but the VW minivan was also quite nice.
True, I came without my husband or father, and in girl world, that means you didn’t bring «the money» and weren’t serious about buying.
It makes for more pleasant car shopping that way.