Staples

I came to get a few print with an specific paper and no kitting I arrived with 3 customer in front of me and 30 minutes in and I’m still stranding here and Unilocaling. People walk way slower than usual I could understand if they were consecrating on what they were doing but it seems that they have no purpose to be here… I have 5 people behind me and it could of been more but they kept on leaving, one of them have a tip to go to a little copy center in Downtown instead. Alright then, let me see if I can get someone to help me because I literally ran out of mr nice guy time…

Eh, I’ve never been to an ‘amazing’ Staples, so this just falls under the «It’s a Staples, how good can it get?» category.
Parking is usually easy to find, as this store never gets crowded. It’s clean and organized. The staff that I’ve encountered have always been friendly.
I’ve used their computers once to print something. While there were random little kids playing with scissors and tape and stuff, it was alright.
I’ve also used them for their UPS shipping services. While every Staples I’ve been to accepts USPS packages as well, this one doesn’t (and apparently no Staples in Miami does), so that was news to me.
Come here! Get your **** done and leave with a smile… or however you came in.

Horrible service at the print center. Takes hours to get help or even a question answered. After various attempts… asked the store manager to help. he promised to get back to me. waited & waited… made a few follow up calls during the week and now, month later… still waiting for his return call! LOL… took my business elsewhere… they lost my business for sure — I did warn him.

The Print and copy service is the worst ever. They have nothing there, just three different types of paper and that’s it. Besides, they can’t even use a simple software to help you adjust the images that you want to print. Never coming back !

Other than convenience, there are a few things I like about this store: a decent amount of parking being one, and the fact it never seems to be busy, the couple of times I have gone. There’s nothing worse on school supply shopping day than an overcrowded store full of people running you over, tapping the back of your ankle with their shopping cart, bumping into you, or playing tug of war with you for the last school supply on the shelf.
I started off yesterday trying to wrap up some last-​minute school shopping since I was too busy with personal family matters to go during the tax-​free weekend. The store seemed somewhat dead, especially when you take into account the fact that Monday is the first day of school. I tried to find someone to assist me, without success, until I saw a store employee whose eye I must have caught because at that point he decided to follow me around the whole place until I was sure I had everything I needed.
He must have asked me at least twice if I needed help and decided to joke around that he’d be seeing me again the next day. He even opened a register when he saw the line growing in size. Crush or not, whether he had ulterior motives or not, I was grateful to be able to finish my shopping in half an hour or less, while having assistance offered to me throughout my walk around the store.

Normally wouldn’t write a review for a Staples but was very pleasantly surprised with the staff here. Every aisle I turned, the moment I seemed as though I couldn’t find what I was looking for a member of the team was there to help me find something. I’m normally an online shopper for this kind of stuff but I’ll be back in for all the help they provide.

Agree with everyone who says do not come to make prints or copies! I have given them several chances! The print/​copy manager, she quite literally cannot do anything right.
The first time I went to this Staples, I wanted to print 200 flyers for my company which is a Fortune 500 hotel chain and they gave me half on gloss paper, some double sided with the wrong image, all of them cut horribly as if I had done them myself with scissors! I brought them back 3 times to give them a chance, I was also in a time crunch. Each time they found a way to royally screw them up! No matter which way I patiently explained to them that it was unacceptable and what I need, the manager moved at an EPIC slow pace and explained whatever she wanted that had nothing to do with what I needed at an even slower pace. Extremely irritating and frustrating. I was there 3 hours.
I ended up having to delay my sales pitch and print with another company and I made Staples refund me everything; not to mention during the refund process they discovered that they charged me nearly $ 70 over!
Today, I was also in a time crunch and just needed to print to head shots of myself 2’x2’ for a passport photo. As soon as I walked in and saw that the same manager was there again, I nearly turned around and walked out. But I thought, «this request is a lot simpler they must be able to get this right with ALLLLL those fancy machines and paper» turns out I was wrong.
They found a way to be equally as slow, irritating and incorrect as the last time. They cant print a simple 2×2 passport photo! After I was presented some garbage, I threw it in the trash and walked out. I came back in when I thought of the idea to just print it at home on gloss paper. I asked a different manager at the front if they sold by the sheet he said ‘No.” I Ignored him b/​c obviously no one in this store knows anything. I went back to the copy center and asked the girl the same question, she promptly handed me two sheets of paper, rang them up and I paid $ 2.
My advice, just don’t bother… unless you like being stressed out by idiots.

NEVER come to this staples to make prints or copies. I have tried to give them a chance again and again but this is the 5^th time I’ve had a horrible experience at their service center. To begin with, the employees are extremely rude. They do not greet customers but rather ignore them, even when they are not occupied. There is no sense of urgency or concern for customers’ wait time, I have waited at least 40 minutes every time I’ve been here. When they do finally get around to you, their complete apathy is overwhelming. Every question seems to be an inconvenience, they have no memorized knowledge of their prices or services, and they never try to be helpful beyond the bare minimum, and I mean minimum. To play devil’s advocate, it does seem like they are always overwhelmed, understaffed and poorly trained — definitely a serious management problem that runs from customer service to actual service.
To add to this Staples awfulness, every time I have gone at least one of the self-​service machines has been out of service or being repaired. Even after repair, the quality is quite poor, my copies today have magenta streaks running through the entire sheet.
Needless to say, I’ve given this store enough chances and I will NEVER be using their services again.
There is a Fed Ex Kinkos at 3401 N Miami Ave just a few minutes away that you should be printing at instead.

This place is horrible the head copy and print manager didn’t help at all. Don’t recommend this staples to anyone unless you could do everything your self. Because no one here will help you no wonder this place has so much bad reviews i Completely under stand now.

Really bad experience. The Machines were said to be not working to make banners. No one helped direct me in the direction of printers or displays when I asked. I came to buy a banners a printer and displays but left with nothing thanks too bad service. Sunday @ 11am Biscayne blvd miami fl.

El peor servicio que he tenido en Miami… trabajo por un restaurante y me necesitaba hacer unas copias en un papel waterproof, muy cara !!! La chica muy amable y me ayudo en hacerla, sólo que se equivocó el tamaño, y no las podemos utilizar… regrese por atrás, preguntando con el encargado de la tienda un señor muy muy muy maleducado y que piensa que somos todos tonto… me contesto que las copias se pueden hacer sólo de un tamaño limitado y que su programa dispone di unas pocas medita y que no puede cambiarla !!! Ahahahahahahahahh !!! Estuvo muy cómico,
no me permitió ver las medida en la computadora, la escondía para no ayudarme… esta bien hacer el interesé de la tienda, pero yo creo que así es demasiado!!! Desde ahora en adelante voy en office depot, para non tirar el dinero a la basura!!!

Incompetence does not begin to describe this Staples. I have been forced to use the printing services and shipping center here a few times and it makes me understand people that lose their mind over mundane things. The systems are archaic. The staff are incompetent. It is jaw dropping how bad it is.

Every experience I’ve had at this store had been nothing but unpleasant. ROD (one of the associates) is under qualified to deal w human beings, never the less with customer service. This is a retail store with no retail sales people on the floor. Only miserable looking cashier personnel. Word of advise: read their policy and procedure manual prior to visiting the store — they expect you to know it. Zoo keepers have better people skills.

I would base the success (just being in business) of this location on the fact that there aren’t any other options in the area. Even though the staff is nice the store is managed poorly. At any given time there will be a line of people waiting for copy center services and only one employee trying to attend to all of them. Then there are 4 – 5 staples associates at registers or wandering the floors with nothing to do. Here’s an idea for management, cross training. I don’t mean that everyone needs to do everything but they should know enough to provide base level customer service in other areas.

I’m only giving one star because I have to. The rudest staff possible. All I needed was assistance in the self help print center. First employee I asked, with an attitude, tells me to go ask the people working at the print center… (First time doing this, btw). At the print center, two employees, I asked the first one I saw «excuse me, I need help with printing labels.» Again, with an attitude like if I was bothering him he said «she’ll help you in a minute» turns out, the girl that was going to «help me in a minute» was printing out tons of plans for another customer & was not going to be done anytime soon. They never called for backup, never said anything. Finally when someone came, he began helping another lady that got there after me. At no point did anyone mention I was there first or even bother looking in my direction again. NEVER going back there!

The only reason I would come back is because its the only office /​school supply store in the downtown area. I came here to print out my final that needed to be on special paper. I was having some difficulties printing and Ricardo was the most unhelpful person in the copy/​print center. Printing 20 pages shouldn’t take more than 10 minutes. It took 45 minutes because of printer error, and I still don’t have what I need! They charged me 6 times the amount of what it was supposed to be, and told me to come back later because he was busy helping other people, meanwhile I was the first customer in the store and I was waiting for his help for quite some time. He was rude and gave me attitude, and treated me like it was my fault their system wasn’t working. I’m sitting here still waiting for my pages, and Ricardo still continues to give me attitude and text rather then attend to his customers.

The lay out and supplies here are just like most every other Staples I have wandered into over the last 15 years, but this one deserves to be rated because of how helpful everyone working here is. Each time I have wandered in, I am immediately asked what I am looking for, and when I tell the reason for my visit, I am not only directed to the area, but the person asking me walks over with me and helps me choose the best pen, printer paper, note cards, what ever I am looking for. I know I could do all of this on my own, but bravo Staples on such great service!
Note, there is also plenty of off street free parking in the private lot attached.

It took us two visits on separate days to successfully send a fax. During the first attempt, we followed the instructions and waited for a confirmation sheet to print. Five minutes later, sure that we had entered something wrong, we asked for help. The disinterested Copy Center worker shrugged and said that sometimes it takes up to 20 minutes for a fax to go through before walking off (without bothering to look at our machine). We waited 45 minutes and had several conversations with employees (all of whom suggested that we just wait and see without looking at the fax machine) before cancelling our fax and leaving. Today, we got lucky and a helpful employee was on hand — our confirmation sheet printed within five minutes. Obviously something was wrong with the fax machine during our first attempt, but nobody could be bothered to try to figure out how to fix it that day.
That, along with the fact that the toliet seat has pretty much fallen off the toilet in the women’s restroom, makes me think that this place can do with a bit of work.

The usual Staples. It’s not a mess like some I’ve been in, the employees are usually pretty nice, and I’ve never had a problem with items being in stock.
My only complaint is that there is always what I assume is an employee’s car parked in the hybrid/​low emission spot that does NOT fit the bill! I want to park my hybrid there, especially when it’s pouring rain! Sorry, employee, you should be parked at the far end of the parking lot. Customers first!

So glad I finally stopped in here last week. It is so convenient for people who live in the downtown or midtown area. The best part they have their own parking lot, easy to get in and out of.
The store is a good size, clean and well organized. I was able to find exactly what I needed without any help. Wow and they run some great sales.
I bought some crayola 24 pack of crayons for $ 1, then I found composition books on sale for 77 cents, pretty purple ones. I went in looking for a simple easy to use three hole punch for work as the one we have in the office, no one can figure out how to use it. I found a pretty pink one on sale for $ 5 and proceeds goes toward breast cancer. It works great, very easy to use.
I found some great items on sale and service (cashier) was very friendly.
Great store to check out.

I stopped by to print a few design drawings and have to say I wish I could hire the copy department here for myself. The drawing files were in different directories and they were able to maintain the files organized. All the while, they were able to attend to two other customers. However, I’m minusing one star — and only one — because although they don’t have large format scanners they did direct me to a store that did. Great attention to detail!
This is the first Staples store in Miami designed as a LEED-​rated building. This is a criteria for «Green» building and incorporates such features such as making use of natural lighting and separate parking for bikes and fuel efficient cars. (Thats why they have the shower). The nature friendly design also makes the store look brighter from the inside as well.
I also bought some design office supplies and everything seemed well stocked and organized. This store will be my office supply place!