Sunrise Balloons Miami

Mike is a scam artist. I purchased a balloon event for my husband’s birthday (over 8 months ago). I have been repeatedly rescheduled after NUMEROUS appointment requests, Mike always comes up with last minute cancellation reasons. My husband had to call off of work (which is not easy for him) 6 times which never resulted in a balloon trip. I am irate at this point. CUSTOMERS BEWARE!!!

Hello, everyone!
I usually don’t leave reviews, but this time i felt like its my responsibility to AWARE other people of the BAD EXPERIENCE they can have with this company. My boyfriend and i purchased a groupon for the balloon ride with Sunrise Balloons Miami company. As it required i called prior and made my reservation on December 24^th, 2014. On the phone captain was very nice and we were really excited, since it was supposed to be our first time on the balloon. Two days prior to our ride i texted the captain to confirm and he answered me that yes, our appointment is confirmed. The ride is at 6 am in the morning so we woke up at 4 am and it took us 1,5 hours to get there. We arrived at 5.45 am at the plaza, the address actually is Winn Dixie Store, so we waited until 6 am and i started calling the captain, no answer. I texted and left voicemails. Then after some time he called back saying that he accidentally put us on the wrong date and that there is no ride for today, that the weather is horrible (we were checking the weather because we do understand that the ride is a subject to the weather, but it was perfect for the ride), and how come we would come without waiting for him to call us the night before and confirm the ride. Here is where i got so pissed… first of all, he didn’t say that he is supposed to call the night before, otherwise we would definitely wait for that and wouldn’t come. Secondly, he already admitted it was his mistake and kept blaming us for that. He was so rude on the phone, asking if i am out of my mind!!! This is definitely not a customer service you supposed to provide to your customers for a very expensive service!!! Our day was totally destroyed, since we woke up so early and waisted our time and MONEY (gas and tolls money)!!! It was the WORST experience ever!!! Just wanna share my story with this company so other people would know what they can get themselves into…
P. S. This GROUPON cost me $ 349!!!

I purchased from captain mark a ride for 2 for $ 300 dollars, he promised that it would be great and lots of fun, gave to my husband for x-​mas 2013. till this day I haven’t been able to schedule a flight… the balloon is in service, the balloon is in Tampa, we agreed on a time and he would not confirm the day before, he would ignore the phone messages and e-​mails …finally I asked for my money back 2 weeks ago… ahhhh I got a response «the balloon is a machine that needs maintenance «well if it requires a year of maintenance I don’t want to go up on it ! told him so in a response and I have heard nothing so I assume he’s not giving my money back… to court we go!!!
I mean its $ 300 dollars plus I am told by small claim that my time off work to pursue this claim I can also add… too bad… also they are not members of bbb
be careful they are now on groupon and living social