Super Shuttle

Not sure why I bother with these forms of transportation. I blame myself partially for trying to save money. We are in digital times and unfortunately I could not use the service and was turned away because I did not print out the voucher. If you can purchase it digitally you should be able to use it digitally as well. Change is good super shuttle. Also please take down your kiosks that are all set up and have stantions out thinking that that is a waiting area.

Two part review.
Used service both ways. Usually I go the shared van route but this was not an option at this particular airport… so got a solo car. WOW!
Got the entire man-​waiting-​with-​sign at the bottom of the escalator experience — can’t lie; it was kinda nice… Nice, quiet car, very efficient driver.
The return trip was even better — driver got there early, in a Lincoln Town Car (way too much car for me) but the driver was again, very efficient.
If you have the opportunity to spend the couple of dollars — do it!

Terrible service. Very disorganized. Waited an hour and a half at the airport at 1am because the man organizing the reservations wasn’t keeping track of what was going on. Next time, I’ll take an über.

At Miami Airport my family and myself encountered two of the rudest people I have ever met in all of my years of travel. If you wanted to pay to be abused, sworn at wait an hour only to find out the service was cancelled by these girls (only word I could use without being offensives) and made felt like you are the service provider then use the Super Shuttle service if not take a cab or another company, as they are readily available and 100 times more friendly. I have read in some previous posts that they have lost their contract at some airports if they are like Miami airport I can see why. Don’t worry about complaining to the manager as he is more scared of these employees than we were.

Great shuttle service! It was easy and convenient to book and I didn’t have to give a 24 hour notice. The driver was a few minutes early but definitely on time. The ride was smooth and got me to the airport in more than enough time. I would definitely recommend Super Shuttle to others.
Annette

Prepaid and prebooked with this joke of a company. Stood at the pick up location for over an hour with the rep basically telling us… I have no idea when they are going to be here. Finally gave up and took a cab. I am in the business of tourism and if i ran my business this way, i would be broke within a month. NOT RECOMMENDED.

After many years of great service, I now understand why SuperShuttle at one point lost their airport contract. Once they have a monopoly they no longer care about their customer.
On Jan 10 I waited curbside at MIA for my SuperShuttle van to South Beach. It was 25 minutes before any van even passed through. My van arrived after 40 minutes. We then circled the airport, with 5 passengers, in heavy traffic to pick up more people. I called customer service while in the van and they said dispatch would cancel the extra pickups. They did not. We finally left the airport after 65 minutes for my 15 minute ride home.
They would not let me out of the van to get a cab and customer service refused a refund stating that I used the service. Poor service!!! No apologies either. Never again!!!

very impressed, notified me by text that my flight was delayed before my pickup which was wonderful (airline didn’t even text me!) Smoith ride, attentive driver, safe but swift and a pleasure to converse.

Awful, nasty, angry, mean, rude, obnoxious, rambunctious, hostile people. Encountered 3 of their workers and just when you think they couldn’t get any more rude, surprise! Run like the wind from this motley crew!

IDENTITY THEFT POTENTIAL — they write down your driver license or passport number when they pick you up. Excuse that someone used stolen card to pay shuttle rides not good enough. Low class uneducated drivers managing your personal data should make everyone comfortable.
On Jan 4^th I was given time of 10:15am. Shuttle arrived at 9:50am and i was rushed out of the hotel and personally scolded and reminded of being late by white american trash family because the dumb bimbo blonde wife could not get the time with shuttle scheduled right to get into the airport in time for their flight. Dumb white Americans are not just shame and hated around the world as bad tourists, they are worst in domestic travel also. Wish they would stay home instead of trying to ruin other people’s vacations. Latino moustache faced pig driver was an arshole that was being nice and taking side of the white customers even though he knew i was not late.
Miami airport is only an extra five dollars by taxi. I’d rather take a cab than tolerate idiots involved in this service.

SuperShuttle here does not focus on customer service at all. I’ve used SuperShuttle in different states and had way better experiences. The woman working the kiosk SD-​1 on Thursday evening 1/​7, was very short, abrupt and unhelpful. As we walked up to her kiosk, she just stared at us, not offering to help or even saying a single word. I asked her if we were at the right place and showed her my reservation info on my phone. She stared at me blankly and after a few moments, she said «yes» in an annoyed voice. I asked her to repeat herself at one point because I could not hear her since she refused to look up from her desk as she mumbled her response. When I asked what she said, she repeated herself in the most condescending way possible. I do not understand how someone like this can keep a job when there are so many more qualified people out there that would be happy to do a better job. As a previous reviewer said, there were several eye rolls. I did not book this SuperShuttle, but the company I work for did and I will ensure that we do not use their services in Miami ever again.

Very rude staff. Did not answer my questions, simply rolled eyes. After we finally got on a shuttle after an hour they driver made us get off because he didn’t want to make another stop. Took an Über instead. Was totally worth the extra 20 bucks

The worst service ever .they didn’t give us the ride because we didn’t print the confirmation page and told us to pay again or print the paper at the airport. I know it’s my fault that I didn’t print the paper but even if I forgot this is not a way for a good service. And they are making the pick up from the hotel is so early. Really NO COMMENT.

We arrived at Miami Airport at 11:30pm from Dallas a week before Christmas and waited 45 mins in line to check in then another 35 mins just sitting at the airport waiting there. They dropped people off at Newport Beach hotel first and then the Ramada Marco Polo hotel. We finally arrived around 1:30am TWO hours later at our hotel even though it’s 35 mins away from the airport. I told the driver to turn down the AC because it was freezing in the van. I don’t recommend this service. Just take the taxi and save your time!

I love, love, love Super Shuttle. I use their services in Vegas, and Miami instead of renting a car. Inexpensive, courteous, dependable and timely service; with clean, non-​smoking vehicles. Exceptional service. Keep up the good work, Super Shuttle!

This past Sunday (11/​15/​2015) I used Super Shuttle to take me back to Miami International Airport after 3 ½ days of fun in Miami. Being the procrastinator that I am, I waited until the morning of the day of my flight to call. My flight was scheduled for 11:20am and Super Shuttle picked me up at 8:30 am even though I hadn’t made a reservation in advance. They prefer you to call at least a day in advance but the receptionist went ahead and got my debit card info so I could be picked up and make my flight. If I’d caught a taxi, it would have been at least a $ 35 fare to get from my hotel room on South Beach to the airport, but with Super Shuttle I only paid $ 20.
Not only do I want to show my appreciation to the receptionist for taking me at the last minute but I also want to recognize the driver (I forgot his name, but he is a dark skinned middle-​age black man with a beard) for his professional manner and good driving. He extended the same courteous manner to the other two parties he picked up as well.
I’d read the previous negative posts about Super Shuttle and that’s why I was a little reluctant to call them. But now I know I’ll definitely use their services again if I return to Miami.

Super shuttle was a reliable and convenient mode of transportation for our group of 8 girls from FLL to a Miami Beach Airbnb this summer. We booked a private shuttle a few weeks in advance and got a great deal with promo codes. As soon as we landed I received both text and emails to confirm that we landed. Our shuttle arrived within 10 min and took us directly to our rental apt in Miami beach. On the way back to the airport, we again received text updates and made it early to our 6AM flight. I would use this company again as it was very easy to book and track our shuttle.

Leonard (The Driver) was on time, very professional, and shared his great energy during the trip. The drive was extremely smooth to FLL from Miami Beach. The price was a little less than taking an Über. Arrived at the airport comfortably before an international flight. The experience, largely thanks to Leonard, was a great way to start the trip. A+

Great service. Love the live updates on sms. My driver arrived early but I missed the text & call. Luckily he waited. The journey to the airport was speedy.
It was cheaper than the transfer offered at my hostel. Definite gonna use it again!

OVER ONE HOUR LATE!
The bellmen and managers at Hilton on Biscayne were wonderful. They called Super shuttle. The Hilton staff waited with us, releaving our anxiety.
We prepaid and booked SS months ago. Got a confirmation this am. We are the ONLY People on this shuttle.
It’s not the driver, he didn’t make excuses, I know it was dispatch.
DO NOT TAKE A CHANCE! TAKE A CAB!

Excelente relação custo/​beneficio. Fácil de agendar pelo site e pelo telefone. Motoristas super simpáticos. Pontualidade. Certamente recomendo!