Terminix

Just cancelled my two periodical services: pest control and termite inspection. They were dishonest to me regarding appointments that according to them they showed up, however I waited all day for them and they never came. Customer service is rude and unhelpful.

1 month later after canceling service, the service rep was kind enough to come out and do the exterior treatment of our home. Of course, he wasn’t invited as we have severed our relationship with the company.
Sure it was trespassing, but it allowed me to notice that Terminix had only canceled and refunded the service for our rental and not our home. Despite repeated, clear requests to cancel both services, only the one was canceled. I definitely appreciate that the trespassing allowed me to notice the theft.
Thanks Terminix! In your own weird way, you actually were looking out for me, I guess.
A phone call later and service was halted and a refund was performed. She seemed well versed in handling this sort of SNAFU.
One last thing, Terminix appears to have an army of social media «service recovery» specialists. To them, please don’t bother to send me a private message asking me to take my time to email you all the reasons why your company is horrible and untrustworthy. You can pay for that kind of market research; it is pathetic for the company to try and get that data for free from the previous customers that it has screwed over.

This is a follow up to my last review.
They ended up coming out to do the service (late). They only did part of the job because they didn’t come with correct equipment. Promised to come back the next day… after 2 weeks of phone calls I asked to cancel my service and get a refund. 1 month later the refund finally came in.
DO NOT RECOMMEND!

Terrible service! I scheduled an appointment for last Saturday and no one showed up. I called on Monday to schedule another appointment for this Saturday and when I called to confirm they told me they did not have me scheduled for this Saturday either. I have been bounced around and put on hold and no one in this company seems to have any idea on how to provide good customer service. Unfortunately this is not the first time I have had this type of experience with this company. It seems my only other option is to cancel my service contract with them. Hopefully one day they will learn how to appreciate their customers.

Without question the worst company I have ever had the unfortunate experience of working with. Not only do they have zero respect for your time, but they are horribly rude about it. I have been waiting for Terminix for an appointment over a three our window. Not only did they not show up during this window, but they called after the window ended to say they will be there in an hour. This is third time Terminix has not shown up or cancelled. Not surprisingly, they never call you until its too late for you to reschedule your plans. Instead, I left work early again to wait for this joke of a company to show up. Save your money. This company is disgusting, not better than the termites they are supposed to be dealing with.

Poor customer service period! Its literally taking me 4 days on the phone and 2 stood up appoints for me to say enough is enough. Good luck trying to use this company… you cant even get them there! I cant imagine how the work quality is… smh

The worst service ever. We have been loyal customers for years and have annual contracts. Now that we have a bug problem they have not been able to meet one appointment. So disappointing. Customer service is horrible. No one cares, no one local has any skin in the game.
Negative stars is our rating!

I am extremely disappointed with your service. I make an appointment for service, take time off of work, wait for the technician, call to confirm the time the day before and the day of, the technician never shows up at the scheduled time. This has been going on since September of 2014. I have an appointment today 4÷30÷2015 for inspection and again when I called this morning, I got the same runaround excuse that they are short staffed and they will be late. Other times I have made the appointment in the afternoon and they show up in the morning and leave a note on the door saying no one was home. Of course no one was home because I was at work and scheduled for the afternoon. I am paying for a service that I am not receiving! The house has been treated and we still have termites. I want the house tented. I cannot go on like this over and over every time! It is ridiculous and unprofessional. Why even bother to have an appointment service if it is never followed? I need this resolved right away. Again, I cannot express how deeply disappointed I am with your service. Everyone apologizes but nothing gets done.

Awful service, worst customer service! Had a contract for quarterly service and was billed quarterly even when technician would not show up!!! Called them up and after been transferred 4 times, they offered me a 20% credit for the service that was never done!!! Amazing… Already canceled my contract w/​them!

I called for a quote for a termite problem and was given the name of the representative and a two hour window that he would come out to my home. The representative never telephoned or showed up. Three days after my appointment was supposed to take place someone else called with a different name. Obviously, I did not use Terminex.

The most expensive, impersonal and unorganized company around. Trying to get ahold of someone is like calling the President.

We had termites in our house and sailboat. We had Terminex tent both the house and boat. Now, three years later, they are back with a vengeance. Even if we paid for the warranty, why would we want to use this company?

We had to cancel tenting of our home for termites on the day tenting was scheduled AFTER making all the preparations because Terminix failed to inform us of a very important issue involving our roof that could affect tenting.
I want to begin by saying we had previously used Termnix and, as a result, went with them again without getting additional quotes because of our previous positive experience.
This time around, we had positive interactions with the Terminix inspector/​salesperson who inspected our home and determined we had termites. We agreed to contract Terminix to tent our home approximately two weeks later. We were given instructions on how to prepare our home. At no time did they indicate that our metal roof would be an issue.
We invested a significant amount of time in removing items from our home (we removed a number of things belonging to our baby who still puts toys in her mouth) and making preparations to be outside our home for two days with our two small children. We had to make arrangements to remove our parrot from the home. Additionally, my husband, who depends on commissions, missed a day of work to attend to final preparations on the day of tenting.
On the day tenting was supposed to happen the crew came around 2 p.m. and indicated there was a plant attached to our home that would not allow them to tent the home properly. Our sales rep, who was on site, was nice enough to trim this himself. In the meantime, the crew had left to tent another home. When the crew returned at 5:30 p.m. they indicated that because our home had a metal roof it could be damaged during tenting. Again, this was an issue that was not brought up at the initial inspection OR three hours earlier when the crew first showed up.
The crew asked us to sign a waiver. They also, quite frankly, had a terrible attitude and gave every indication that they wanted to get tenting over with quickly and that taking care to try and not damage our roof would take more hours than they anticipated.
We were rightly concerned that if we signed the waiver this particular crew would have no incentive to take care with our roof.
Once we indicated we would not sign the waiver, the crew left.
We have made it clear to local and national representatives of Terminix that we will never use their service again. The amount of wasted energy and time and expense that went into preparing for tenting is something we will never recover.

Since my last review, I wanted to give them a different rating. After having several more experiences with this technician, I realize that he is pretty awesome. Very polite, even takes his shoes off prior to entering my home! He is cordial and considerate of my concerns.
However, the Terminix office itself is a bit disorganized, as they still may or may not inform him of my instruction prior to arrival. I still occasionally see bugs, but for the most part, it is controlled. Not sure if that will ever be solved, as living in S. Florida affords that type of lifestyle. :-)

Horrible service for the past 3 years. Executive customer care is equally inept.
Have had a live infestation for over 12 months and the house is supposed to be tented tomorrow. No bags have been delivered to safeguard food.
Service manager had to verify that the previous three service personnel were correct in their assessment of the infestation and need of tenting. Termite shit and six holes in my dining room ceiling finally convinced them I guess.
Service manager has been unable to contact me since his assessment because of receiving a new phone from corporate and because of being sick. Email promised to deliver bags today for tomorrow’s fumigation — we’ll see.
Executive customer care has failed to follow through on their promises to follow up three times now. Me thinks I’ll be calling the Interim CEO today.

I had roaches due to the previous’ tenant lack of cleaning when she moved out.
Terminix came right away. I took the yearly plan to get rid of those suckers, and it was a good thing because the infestation was pretty bad. They came back on demand, all included in the package I took. The guys are super professional and nice, and their user interface on the website is great to schedule appointments.
The first time I called to confirm and it seems like if I haven’t called they would not have come, but they did (that’s why 4 stars, I think they would of forgotten me). But since, all good!

We moved from Doral to Miami area 33 184. Into a home that had an infestation problem we were unaware of until after moving in. We scheduled an apt and no one showed up! Happened 3 times in a row! We had a contract for over a year and was so irritated with the whole episode we canceled service and went with another service.

Update — they did come back out and seems like they may have completed the job. Their response time was much better so I’m increasing it from 1 star to 3 stars.