The Container Store

Good store for storage needs.
Staff is pretty good here. Prices are average to high, although they have frequent sales on their Elfa product lines.
Would like to see more innovative offerings… it seems they always have the same stuff year after year… it gets boring. More artistic or creative options would be nice… makes me want to shop online more rather than come back.

The staff at this store are excellent, helpful and extremely knowledgeable. The variety of items appears never ending. So why the 3 stars — simple answer its Container Stores very high prices for most items that can be found somewhere else at almost half price for the identical item. I know why the high prices because Container Store pays it employees a living wage which is wonderful but it’s the companies double edge sword. Consumers are not going to buy a $ 30 plastic storage box when the identical box is sold so somewhere else for $ 15 or less. I only buy when they have sales especially on the Elfa shelving and other items that are exclusive to The Container Store.

Overpriced.
This store has everything you need to get organized. I’m not a fan of the layout or how the items are divided in the store. I found it a little difficult to find what I was looking for yesterday. Maybe it was me and not them? Either way, I think their prices are too high for the value of the item. (ie small plain plastic bin, no lid $ 13. Or wicker basket $ 30) Yikes!
I bought a few «Sale» items that were still expensive after the discount. Whatevs, I guess if you want the luxury of storing your things inside of pretty things, then you have to pay the price. But it makes this place just «A-​Ok» for me and nothing more.
3-​stars for now until they get real and offer true «SALE» prices for us non-​rich peeps.

It was not crowded at 7pm on a weekday. The display for my jewelry organizer was on sale for $ 10 less and it was in great condition. Win-​win

I have been shopping here for years and did not come across this situation until yesterday. I went shopping for my college bound student on Saturday and spent a large amount of money for dorm living. I returned on Monday to purchase a few more things when I noticed that several of the items i purchased 48 hours before were now on sale. I kindly asked an associate for assistance with the price difference along with my new purchase. I was told that they typically do not do price adjustments yet it is not written anywhere — not on the registers, walls, or even the receipt. They told me I should speak with a manager — I don’t know if the gentleman who then assisted me was or was not a manager but I believe he was some type of supervisor. He was not rude, yet he was not polite — simply «matter of fact» — he expressed to me that the store policy is not to do price adjustments, period! He then compared this retail business to a gas station, stating that the prices could change daily and that a price adjustment is not made at gas stations. He continued to say that most people shop there to resolve an immediate «need» and that is similar to gas stations… I then explained to him that this was a retail business like Target and Walmart — not a Mobil gas station!!! I continued to express how every other retailer would honor it from 48 hours ago, it wasn’t as if I made the purchase weeks ago or longer as I would understand that. I expressed to him that I could retrieve the items, return them and the purchase again at the discounted price. He told me I could do so if I chose. Not once was he sympathetic to the situation, never offered any kind of help or suggestions — he truly lacked in his abilities to provide any kind of customer service even as basic as speaking with any kind of empathy… Because when it comes down to it who has the time for all that going back and returning things, not to mention gas… so I said OK — I then quickly retrieved the same items throughout the store that I previously purchased, purchased them at the discounted rate and then handed the person at the register my receipt from 2 days ago and returned it. I saved quite a bit of money and now will think twice before making another purchase at this retailer for several reasons…

Oh Container Store, you make me wish I was a millionaire! The selection is ridunkulous! They truly have a little something for all your storage. travel…fancy bathroom… closet. and office needs. I have to say, a good portion of their stuff I have found at more economical prices elsewhere, such as Big Lots or IKEA… but if you are looking for great customer service and specialized items you can’t get anywhere else, this is definitely your go to place. I was looking for good drawer organizers for my three drawer chest and I found these perfect 34 compartment sets for 7.99 a pop (I bought 3) and they worked majestically. I also got some shoe racks that also worked well for 15 bucks. You can actually go there and successfully not break the bank, but temptation is all around you. Best advice go in with a list and game plan and you will be set. The employees I dealt with on my back to back visits were polite, professional and exceedingly helpful. I will definitely go there again, with my trusty list in tow.

Best Container Store and Elfa Systems

I’m OCD! yes, this is a great way to start this. & when I walk into the container store I wish I was rich! It’s like an OCD persons paradise just so EXPENSIVE! I’ve purchased a couple random things here and there, but bottom line they are expensive. They might be ok if they offered more sales or 20% off or BOGO bins! They are just expensive– I would go to Ikea, Michaels and anywhere else but here.

This review is for one of the most wonderful retail consultants I have ever encountered. Her name is Lily and if you are at the store run and ask for her. We moved in to the worlds smallest shoe box in Brickell — no storage and tons of stuff. Lily spent as much time as it took to help us find the best solutions to our problems. She gave us more options ideas and concepts than we thought possible and NOT going to work was not answer she was going to take. We left with $ 600 worth of products but between myself, my mother in law and my Fiancée she managed the situation like a pro and so positive — there was a very brilliant woman as well in the ELFA section you can tell she is an ELFA expert she really knows her stuff but i can’t remember her name she was magnificent.
People who go to the store are clearly a bit on the OCD so just be aware that you will encounter some serious OCD neat freaks with some ‘tude but the staff is awesome. HAPPY SHOPPING

The obvious: It’s a store that sells containers
I love that we were greeted by 2 employees as soon as we entered the store. It is very spacious and has many types of containers. I like that the store is very organized. Nothing was just thrown about or all over the place.
They have very affordable items and some that are a bit costly. I love the section for the office and kitchen. They have many neat items to choose from.
I will def be coming here for my container needs.

Poor customer service. Look up other places for your needs. Drove over there from Homestead, came out disappointed. Never again.
Don’t recommend.

Go very early and get on the queue in order to get help from a closet designer. Otherwise you will just be standing there waiting not knowing that there are 10 people in front of you.

Designed and purchased 3 custom closets with the help and guidance of the fantastic Deanna! She was professional, knowlegeable, and incredibly helpful with our needs. And patient. I never knew designing a custom closet could be such a hard task.
This place has everything you need to fuel your underlying OCD or to enable your inner hoarder.

WOW — The staff are INCREDIBLY helpful. They are so knowledgeable, enthusiastic, and accommodating. They waited on us hand and foot for like an hour. The checkout was speedy, efficient, and the cashier was really considerate and smart about how she packed everything. This place is clearly very well-​run and has excellent recruiting of staff. The merchandise is obviously the brainchild of someone with severe OCD, and the prices are steep, but the customer service is definitely worth it.

As you probably have read already, the employees here are what make the whole experience. Entering this store is like entering a void in what is Miami customer service.
The products themselves are incredibly functional, and they display their things easy enough so you can imagine them in your daily life. However, you are going to find prices to be an issue sometimes.
Overall, come here to get the best ideas for what you want to organize, and probably head to the –Mart, or that swedish furniture company up in Sawgrass.

I like The Container Store and I love Elfa. I love it so much, I’ve remodeled 4 properties with it and continue to recommend it to friends, family and clients. I have a new client in Oakland who is now going to remodel her new condo with Elfa all around, thanks to my recommendation. Maybe I should be on commission?
I popped into this location recently, to make a few adjustments to my current project and was immediately taken care of by Maria.
This girl knows her stuff. Maria.
This girl was so pleasant. Maria.
This girl was gorgeous. Maria.
Within minutes, she helped us figure out the necessary changes and had us wrapped up in no time. This store is lucky to have her.
Thanks Maria.

This is by far one of those places that you either hate it or love it…
I personally love to organize things when I am in the mood. Usually semi anually I will look for things to organize & throw out of the house.
They have everything and anything that you could possibly get into a box let it be cardboard, plastic or metal. From paper clips to your recyclables they have everything to get your house neat. I also love their section for gift wrapping, super cool papers, gift bags in all colors & designs.
The shelf Elfa systems for closets are wonderful and I dream of all the clothing & shoes I can squeeze in a closet. The pantry additions to organize shelves are great. (hubby actually just installed those rolly thingies –pardon me cause I don’t know what the heck they are called but they are useful specially when you are 5’2)
Super helpful staff and everything is well organized (DUH!) by sections to make this easier to hunt for that special thing you need. They also have a section with cool stuff that you can use around the house like lint brushes, boot inserts and key holders etc…
Now I just need my dream home and a large walk in closet…

3.5 stars for this place. I was at this shopping plaza recently to hit a few other stores, I’d always seen The Container Store but never really had the desire to stop in. After all, how exciting can a store that sells containers really be? I noticed that they were advertising 25% off all shelving on the day I passed by; I was planning to add shelving to my laundry area, so I decided to stop in.
I was surprised at the amount of different items this store carries! In fact, I think the name «Container Store» is a bit of a misnomer and actually doesn’t do the place justice. Yes, you can get storage containers and shelving units here, but they offer much more than that. They also sell racks and organizers, office supplies, desks, back packs and computer bags, bathroom accessories, waste baskets, glasses and jars, kitchen and cooking utensils and more. They tend to carry a lot of different styles and colors of the items they do have, so I was actually able to find some accessories for my kitchen and bathroom that I was unable to find at stores like Home Depot or Bed, Bath and Beyond. Who knew?

In need for a new pantry, having gained some needed closet space after replacing the large tank water heater for a smaller newer one– We went there with the dimensions, and designed a whole new closet. The service was prompt and good, everyone was informative and pleasant. It is quite obvious they like what they do.
The order was ready in time and brought out to our car by a very helpful gentleman. Help was offered constantly and we felt well taken care of.
I bit pricey for what we got, but totally worth it.
We ended up with some leftover pieces, brought them back for a prompt refund, no questions asked, just good old fashioned good customer service.

Yes we came because they have the easiest shelving systems. I know other places with European shelving can be cheaper but here you know they will take care of cutting, and doing the thinking regarding design for you.
Reason they got 3 and not 4 stars? What costs me $ 600 we all know this costs them maybe, what, $ 50 so why go there instead of the brain damage of other places? Because they make it easy. right? Well…
This is the second time we go, the second time we use a ‘designer’ and their fabulous ‘design’ software. I hadn’t been too impressed the first time but it was a hard closet to design, this was only a pantry.
So. I bring in the measurements, everything pretty much chewed up so said designer can work their magic! I want maximum usage of the space I have since I have a small home. HENCE the reason to use their ‘designers’ right? I don’t know certain things that a person with training and experience would think about that I might not.
She asked a couple of questions showed me the computer (looked good on the grid on the screen) and we ordered our system and went to have lunch while they got it together. Five stars for the fact that it was VERY fast. We hadn’t finished lunch and they were calling us to let us know it was done.
When I got home, I began to realize there were a few things wrong. Not things we can’t work around but we did have to change up the shelves to a different way than she had designed for us. Errors that would be obvious to someone with experience? For example, yes our space measures 10 ft. but the doors are 6 ft high. I didn’t realize the lip between the top of the door and the ceiling wouldn’t accommodate the size shelves I had requested.
Again, we rearranged it and made it work, but for what I paid I expect more.
Now the service was great, everyone treated us well and when I asked Brian about his button that said «Ask me why I love my job» he honestly answered enthusiastically and very obviously honest about the fact that he really did. He took a few minutes to chat with me about it. Very cool.
So between the designer part, and the fact that it IS expensive, they get 3.