Toys R Us

Visited this store today December 22, and was pleasantly surprised! Found parking quick, went inside found all 3 items I needed and was out of the store all withing 20 minutes. Every cashier was open and they were all very friendly considering the store remains open until 2 am the next two days! Definitely worth the last minute trip!
The store was very neat as well as being stocked with many items still available being so close to Christmas.

20 minutes and going on the phone trying to see if they have my order ready never again !!!1

I ordered an Xbox online with «store pickup» option. Wow what a mistake !! Website says easy pickup in under an hour. I arrived at the store 2 hours later, and then it got really interesting. They couldn’t find my order, and recommended I just buy the Xbox and cancel online order. But wait there’s more. I obliged, because it was the only store who had the one I wanted in stock. Out of my area. After paying (second time) I went to cancel online order… Unable to do so… Called in (store manager couldn’t do it) and they recommended I just leave the order there and after not picking it up, auto refund will kick in and refund my money. I will wait 5 days for refund…
Wow never again… Lesson learned… Go to competitor and price match if toys r us is best deal

I hate the fact this store combines BabiesRUS and ToysRUS. Not my cup of tea.
Beyond that irritating factor, I went here just a few days ago to pick up an XMAS gift. Derrick was the one who helped me find it all, and gave me the better option mind you, both items were the same price, one just come with a better bundle deal.
I wish I can say what it was, but seeing that this particular person reads my reviews the XMAS gift will not be a surprise.
If you go here, ask for Derrick in electronics. He rocks!
Other than that — the store is clean, and this time around the toys were in its proper location, clothing was hung, clearance signs were noticeable for those who love a good deal. I mean, who doesn’t love a good deal nowadays? That brings me to this… if you want to give a gift for a new, toddler, kid, clothes can be pricey. Hit the sales rack they have them scattered throughout the clothing section. I came out with a ton of clothes for $ 30 bucksaroons and it would have easily drained my pockets if I went full price mood.
This will also show your pal that you don’t mind spending the money on thier kid! ;)

Long long wait times for anything during the holidays. On any other normal day, you’re able to get good customer service.

I’ve been to this location at least four times and I have NEVER had a good experience. From trying to pick up gifts from baby registry to picking up online orders they fail! On two occasions I’ve had to wait on employees talking amongst themselves for several minutes so I could ask a question. Why do I have to interrupt you to ask for help. When you do ask for help, they seem bothered. I’m sorry I’m trying to spend money at your job.

This Toys R Us works collaboratively as a Babies R Us.
I came here this weekend to get a few gift items from my friend’s baby registry, and this place has the main items for babies. Diapers, bibs, strollers, creams – you name it they got it. Unfortunately, I felt they were a tad bit disorganized. There was only one person assigned to help customers find items when there was at least a dozen shopping. That or all other workers were hiding.
After finding the main items, my friends and I who also came there to get stuff for the baby shower paid at the front desk. The workers were nice there.
Overall, it was a pleasant shopping experience. The workers are nice, but I just wish they had a wider selection of baby items. There aren’t those many cute baby clothes as I would have liked, but overall, it is an okay place. I think you may find more baby clothes at places like Walmart or Target.

Since my wife got pregnant we have become regulars here. From helping us find stuff to returns and exchanges the staff and managers have been very friendly and helpful. They do need more maternity and baby stuff, there are other Toys R Us around with bigger selections but this one is closest to us and has almost everything we need.

When my 10 year old neice came to visit and I wanted to give her a nice gift, I took her to the most obvious place that came to my mind because of all the advertising I have been exposed to over the years: Toys R Us.
We arrived on a Saturday morning to find the place overflowing with families who seemed to have the same idea. Found a sales associate to ask advice on what section would me most appropriate and received a friendly and helpful response. My neice found an electronic game to her liking and while I experienced sticker shock at the price, we proceded to the checkout to wait in line for about 15 minutes, but I didn’t really mind because it was good bonding time with my neice.
Exposure to all this family oriented environment kind of made me glad of my decision not to be a parent, but hey, I love my neice and will likely be back the next time I want to treat her to a an experience where we can acquire for her a suitable token of my affection!

The Mecca for all kids! This place is dangerous for parents. You go there for one birthday gift for your son’s classmate and before you know you have all kinds of «I want these» in your shopping cart!!!
They have so many toys it’s really cruel to take a child and not get them anything. I have visited them 3 days in a row over the holidays and I gotta give them props for making the wait in the dreaded, ½ mile line to be less than 10 minutes! They had 12 cashiers open and were open 24 hours until Xmas eve!
I can’t say I love going there but seeing my son’s smile from ear to ear always tickles my soul!

Great attention, lots of specials, was crowded but I was quick and personal was kind, they recommended enroll into a reward card, (enroll was quick), I will visit again, very good (for a crowded saturday)

Dang, so that’s what happens 9 months after drinks at night on the beach…:)
I kid, I kid!
Ended up here to buy a gift for a co-worker’s bundle of joy, and did some reminiscing of my younger days by looking at the G.I. Joe and military toys. Other than that — save for one employee — I felt very overwhelmed here. It can be a challenge shopping for little ones for someone without that experience in a huge store with few employees on the sales floor. The toys themselves are neat; it’s cool to see all the electronics and bells and whistles and travel down memory lane when all you had to say was «Mommy, Daddy please???»

This Toysrus location is great! Large store, big selection, and excellent customer service.
It has a Babiesrus section with a wide variety of clothing, toys, bedding, and other essentials. The self print out machine for baby registries is very helpful and if you can’t find something they have a friendly sales associate nearby to assist you.
Check out is fast and I always leave with everything I was expecting to find!

Some advice: don’t go on a Friday afternoon! I guess all the children that have been good all week in school, go on Friday for their reward. It was a mad house
I purchased my son’s first bike here. The advertised price was $ 54.00. They charge $ 10.00 to assemble bikes. I did not want it assembled. I think it is twice as rewarding to build it with your kid before they ride it.
However, they did not have any bikes that were not already assembled. I believed they should have sold me a bike for the pre-​assembled price because they did not have that option available. They did not feel the same way. I really did not intend on spending $ 70.00 on a bike. I bit my lip and did it for the kid. My son’s first bike ride was priceless!
2 stars for this experience.
4 stars for typical experiences at this store.
3 star average.

The difference between this location and the Culter Ridge one is ridiculous.
I feel stupid giving any TOYS R US a 4 star review, because they just aren’t what they used to be. But this one is the best one around, so I guess it gets a bump because of that.
The BABIES R US section within the store has twice as much selection.
The toy section too is bigger. And I don’t think the store is that much bigger so I don’t see why.
The biggest difference is the check out line. This Sunday they had 1 check out line for 7 open cashiers. They holler «NEXT» and then you move forward, like at a bank. Things move faster that way, and its more fair.

Dearest Toys R Us/​Babies R Us–
I needed to grab a Baby Shower gift and you’re the closest Babies R Us to me. I know that you’re also a Toys R Us, which automatically makes your selection/​variety lesser for each store. Needless to say, this place was a circus when I arrived on a Saturday morning.
I walked in and began the hunt for a couple of key registry items that I knew the mommy-​to-​be needed. Not really finding much on the registry, and also running out of time, I opted to just get in line and grab a gift card.
This is when the Disney World ride line started. I couldn’t believe that there was a line of 16 people (yes I counted) ahead of me. WTF? Really?! Why? And there were only 3 Cashiers. Why?!
I wanted to cry. I patiently stood in line, even had someone ask me to watch their kid while they ran to grab a gift bag (another huge WTF?!), and waited for my turn to pay and get the f*&% out. After about 15 minutes I was finally paying. GEEZ. All that for a GIFT CARD?!
The reason 2 stars and not just one? The cashier was a doll; let me write out the card to my friend and helped me fold the gift card to fit in the envelope. She gets 5 stars alone. :)
Grrrr to you combining stores that should remain separate in the first place.
Honestly,
SabrinaAnna*

On a mission to find a certain very «hot» toy, for my niece. Honestly, I have not been in this chain of store in probably ten or more years. I like gift cards…
The thought of walking in with kids running around and screaming and well just being kids scares me. hee hee I was quite surprised that I did not have to endure this. The store was semi crowded with very well behaved cute kids. We ask a friendly associate for help. He directs us to the proper aisle and yep… all gone… not one to be found…
The good news was we did find all of the accessories which my niece could not get in Chicago. We were very excited to purchase it all.
The cashier was friendly, and she told us to find one you have to come back on shipment day (Wednesday) stand in line at ten in the morning and hope you can buy one. Zhu Zhu Pets! Crazy, she also mentioned people stand in line for over two hours and never got one last week. Crazy???
I was glad to have found what we did. Needless, to say we went to three more Toy’s R Us and two Target’s and one Walmart and all the same, out of stock!
We are on a mission to find them for her. Hubby and I love the challenge. Yes, crazy but we spent at least eight hours looking for them… It’s the excitement and it gets our adrenaline pumping. Today, stopped at a few stores, no luck.
I do not give up easy, I am determined to make my niece happy!