U-Haul Moving & Storage of Dadeland

You’ll most likely find what you need but be prepared to bump into mean nasty staff that cuts off your sentences and scold you when asking for assistance

Just spoke on the phone with this location. Very poor customer service representative she continually rushed me to get my credit card information without getting the correct information about what I need for my move. I was very frustrated especially when she charged me for this reservation and have yet to see the amount refunded.
Be sure to call a different location.

Update— Miguel finally called and apparently this facility has been undergoing management changes. He was apologetic and helpful and as is usual, I had regret over my major dissing. I stand by my position that there should ALWAYS be a supervisor on hand in any retail operation, I empathize. I will upgrade to 4 stars because of the resolution. The piece of furniture in question was really not an extravagant piece-​/​it’s a hand forged iron bar stool with an upholstered seat which was ruined. Miguel offered to credit the last monthly payment back to us which was a fair resolution. Thanks UHaul for making things right.

Very nice employees. Quick and easy.

Worst company I have ever encountered! They do not care about their customers in the slightest degree. If you value your time and money rent your truck from some one else!

Why would you wait till I had taken the baby OUT of the carseat, to tell me I couldn’t park there?
Oh, right. because you’re an asshole.
They have a shortage of parking here. And, you pay one place, but might be picking up your stuff in the back. I was a mom towing a 4 year old and an infant. If I can’t park next to the other car that is already parked there, then tell me when I first get out of the car, and am looking at you, for approval, (because I’m really not sure that I can park here.) Don’t wait till I have unstrapped the baby to come say something!
There was malicious intent there.
The ladies at check out and the gentleman who loaded my stuff in my van were quite nice, but that is too late for me and my review. The parking nazi ruined my experience.

Moving is never easy. I was lucky enough to have some of my best buds help me lift and move all of my furniture, but we still needed a truck. This U-​Haul was the closest to my old house, that had a truck available.
I walked in and had a couple people in front of me. When I got to the counter the girl was very nice. She seemed to be fighting with her co-​worker but that dosen’t bother me… they obviously have a stressful job where they promise things to people on a certain time and sometimes things don’t go according to plan. At least for me it was all smooth sailing.
I got my invoice, my drop off location (in Davie) and I went outside to grab the truck. The 2 guys that go and get the trucks were super over worked, and I would say need another 1 maybe 2 people helping them, They claim incoming trucks, inspect them, clean them and then grab out going trucks (finding them alone in this maze of trucks is tough), inspect them and send you on your way. Our guy was greats, hustling to get every truck in/​out in a quick manner.
The truck was fine. COLD AS ICE AC, good radio, and sits 3 in the front. We got a bed frame and matress, 3 couches, dining room table, small tables, dresser and other random items in with no problem. As my buddy put it… It’s like a puzzle.
I did opt for a furniture dolly which was never provided. I was lucky to have the Nicaraguan Wonderwoman, Nicaraguan Batgirl, The mildly Cuban mostly American Hulk, the Jewish Superman, Mexican Super Girl and Cuban She Hulk helping me move. We didn’t even need a dolly with these fine specimens.
Be careful when returning the truck. I put $ 30 over in gas, that was not refunded!

I came here to pick up a truck in the early afternoon after putting in an online reservation the night before. When I went the internet was down and there was four employees inside. I was helped by a young looking girl who proceeded to wait for the dramatic and busy manager of the store to do every move. First I was incorrectly searched up and had to hear that I had made a reservation for the next day — not that day. After finding my reservation, two other customers who arrived before me where helped before I was properly attended. The young girl who tried to be useful, went to the truck in the meantime to check the mileage, that would later turn out to be 10 miles higher than the actual value. They pulled out my truck by the front where a man named K.A. helped me check the mileage (which he found to be incorrect), inspect the vehicle, and inform me of the policies while driving the truck. K.A. was sweating outside in the Miami heat, provided excellent customer service, and made me feel like he was looking out for me. HE IS THE SOLE EMPLOYEE WORTH KEEPING OR INTERACTING WITH AT THIS STORE. After I went back inside to correct the mileage on my contract, the manager simply jotted the numbers incorrectly again which made me paranoid. I made her repeat it back to me and she promised she would correct the contract when the internet was back up. I truly believe, the staff of this store, except K.A., have to be the worst people in business, customer service, and my trip. If I had four tumors, each would be named after idiot 1, imbecile 2, numskull 3, and useless 4 that staffed the U-​Haul desk at this location.
I used the truck, stayed under the allowed mileage (even with the error), cautiously filled up the gas tank over the level I received it, and dropped it off at the appropriate location early. A few days later, I get overcharged about $ 16!!!
I do not find out about until a week later when I see my credit card statement. I look up my order on the website with my contract number and some information does not match my receipt. They charged me for a bigger truck, gave me more allowed mileage that I did not use, was a day off of when I picked it up and dropped it off, and the mileage was incorrect.
I instantly called their customer service line and the representative took care of this MASSIVE ERROR. The overcharges are being returned to my account after I had to explain their mistake.
Tip: Keep your receipt, take pictures of the truck when you drop it off especially if its during non-​business hours, and periodically look at your bill for u-​haul overcharges.
ALSO, DO NOT GIVE YOUR BUSINESS TO THIS STORE.

Came here for a hitch installation. I was in and out in less than 20 minutes. Cindy and Stanley provided the BEST customer service that I have had in a LONG time. They were both cheerful and helpful even at 7:30 in the morning!

We went here to install a hitch on our truck and the associates were really nice and helpful. They did it super fast! No hassles no problems… they got the job down with great customer service. I’ll definitely come here in the future!

I showed up here Sunday at 9 am with no reservation and after visiting 2 other closed locations and on no sleep was completely frazzled. After waiting in a semi-​long line, I was greeted by a friendly face and handed the keys to my 17′ truck with an estimate of the day’s expenses. It was pretty easy to handle, although I’ve never driven a truck before. And between my sister and I, we had it packed up with every belonging I owned in no time at all. When I returned the truck, it was so good on gas I did not need to fill it at all and was charged exactly the estimate (about $ 70) for the day. Will def use in future moving.

The ease of reserving online was pretty amazing. I was able to get a hold of a rental at 6p.m. the night before for a 7 a.m. pickup on Memorial weekend. I woke up at 6:50 dreading the move, I’m sure like everyone else that rolls into a U-​Haul. The woman I first dealt with was very attentive and had a personality that was a pleasure to deal with at 7 a.m. Unfortunately, the personality of the gentleman who’s face matched that of the owners on my brochure was quite the opposite. While we were being helped he was barking at the only other people in the store «What do you need?» I realize we are in Miami but just a hint of customer service will go a long way.
While finishing up my rental the woman helping me asked if I would like insurance for the truck. This being the third time I was asked by U-​haul (twice online the night before) I already knew my answer. No thank you. Then the owner barked at me, «I meant to tell you, you have to have insurance to rent my truck.» I told him my car insurance policy covered it and when he asked for proof I gave up. I drive a 2-​seater so for the move it was downtown and I wasn’t about to drive 45 minutes to prove that my insurance covered other rentals so I reluctantly accepted the 15 dollar upcharge.
It’s not that I don’t mind following someone’s policy, it is after all his truck but I don’t appreciate the way I was treated and by an «Owner» show a little respect, without your customers you have nothing, and given that you’re a U-​Hual I have options on who I use. Make me aware that I need to provide my insurance or use yours, it’s that simple. My recommendation, use one of the other 5 U-​hauls within the 2 mile radius and enjoy a little customer service and respect.
For the overall experience I would give U-​Haul in general 4.5 stars but for this specific U-​Haul I drop it to two for the rudeness and lack of common decency from an owner at 7 in the morning

4.5 Stars
Dear U-​haul,
You know, you really make self-​moving a breeze. I made a reservation about a week before the move. No problems. I was called 2 days prior to the date of the reservation to ensure that everything was still ok with the reservation. I said yes and actually asked to pick up the truck 30 minutes later. No problems. :) I love good customer service.
I arrived Saturday morning around 10:15am (reservation was for 10am) and the place was PACKED. I mean, it looked like a Disney World ride line. So I had the bf stand in line while I went outside and called. I spoke to a rep and let them know that I was there and at the back of the line, and to please not give my truck away. LOL
They opened up a line that was just for people with credit cards, so I was able to at least get up to third in line with that move. The man at this counter was working quickly and efficiently and it wasn’t long before it was my turn. When I finally got to the front I noticed his name tag said Bruce, General Manager. Aha! That’s why this was working out so well! His customer service was impeccable. He apologized for the long wait first and foremost. Then looked up our reservation and has us signed and out of there within 7 minutes max. He was very professional and knowledgeable. One of the employees had just arrived, and he immediately instructed him to help clear out the floor and then to assist with the trucks outside. He knew what needed to be done and delegated well.
This U-​haul location also offers a Night Drop. As long as you park the truck legally, you can leave it parked there outside of the U-​haul center, and then there’s a drop box for your Keys and Contract. We decided to shower and relax after we finished moving and unloading. So we dropped off the truck around 8pm. The drop off instructions were easy and simple to follow. By 10am the next day I had an email with our total bill for our charges, which was correct (you didn’t try to pull any fast ones! ;-)).
Great service, easy process, very quick and efficient. Thanks for a great U-​haul experience!!! This location is definitely the best I’ve EVER dealt with. :)
Sincerely,
Sabrina*