U-Haul Moving & Storage of Greater Miami

The rudest people ever. They wanted to charge me for 24^th and 25 th of december and they were not even open. After bargain the reduced the price. This guy Abner obviously didnt wanted to be there and hated his life wanted o charge me $ 25 bcz «the back of the truck i was returning was dirty». Not very pleasant experience

Rudest people ever. over the phone dont even try to reach them … they act like they are doing you a favor on providing you horrible customer service …
Go to 71^st street, that is at least acceptable …

I was hesitant to rent a truck from this U Haul place because of the bad reviews. But this was the closest location for us, so we gave it a chance.
I’m giving a 5 star because the personnel was super friendly and competent, the rented truck was newer and extra clean, the store was clean and their merchandise well presented, little to no waiting time, easy online reservation, and OK pricing. Return was fast and no hassle.
Hope they keep up the good service.

Worst experience I’ve ever had with customer service (which says a lot because I live in Miami). I went up to the counter and told the girl there I needed a truck AND movers. I said this 2 times. She nodded her head and started taking my info. She asked what size truck I needed and I asked her opinion. She just looked at me blankly. I had to repeat my phone number 3 times and she still entered it wrong. She entered my email address wrong. Then, when she went to submit everything, the computer froze. She just stood there staring at the computer and kept telling me it was frozen. Her manager was sitting right there playing around with his phone. She finally got his attention. And he reluctantly stood up. All he did was hit enter and apparently that worked. Then he snapped at me to check my email. I said it was entered wrong. He looked at it (yahoo was spelled yhaoo) and got shitty again with me because his employee apparently couldn’t spell. After he printed the contract and sat down to stare at his phone some more. I asked the woman about the movers (again) and got a really confused look. The manager looked up from his phone and barked that I had to do that online. I asked why she didn’t tell me that from the beginning. Manager told me she was new. To which I replied, «Shouldn’t you be training her or at least supervising?» He retorted that it wasn’t his problem. I then told him that maybe he should stop messing around with his phone and do his job. And, I tore up the contract and told them to cancel my order. If they end up charging me, there’s going to be a major issue.

Some of the rudest bunch of people I had to ever deal with. I rented the vision blankets and they shorted me two on the front end and told me that I lost them at the end. A bunch of crooks. Be very careful an diligent when you rent anything from them.

Rarely do I ever go out of my way to write a poor review about an establishment but this place is VERY POORLY MANAGED. The staff is rude, the two times I needed to access my unit: first time I was told I couldn’t access my unit although I called and came an hour before they closed. The second time I needed access, the one and only elevator was broken… and all my goodies had to be walked down five flights of metal stairs after their staff pretty much told me they weren’t doing anything to assist.
I did speak with the store owner who is a gentleman and helped resolve the issue by having his staff assist us with the items. They did so RELUCTANTLY and even lied to me about what the store owner had said to them (2 staffers were told to assist by the owner and one come out to tell me I had to pay some local vagrants to move my stuff down.)
The owner was trying his best but his staff is most certainly not performing to his or my expectations.
If you are a female or a human, please do yourself the favor of going elsewhere. This place is dangerous and the vagrants lingering on the property ready to help gives you an uneasy feeling, especially since no security or code is required to get into the building. You are pretty much a sitting duck inside this hot as the core of hell labyrinth.
On the few occasions I visited the building, there were dissatisfied customers and a lovely «no peeing sign» on the window. You can already imagine the lovely fragrance.
Oh, and they don’t pro-​rate your last month so plan your move out accordingly and phone ahead to make sure the ONE elevator is working.
Never will I give them my business and hopefully you can avoid a terrible experience by taking your business elsewhere.

LESS THAN ZERO. WE HAVE BEEN STUCK ON 4^th floor for an hour. Emergency doors closed. Can’t fix elevator have to carry boxes four floors.

At lease I can find a place open on weekend and buy the box for my 50′ TV…
About other service… I can not give a command.
If you need box and other packing material this place is near the Museum and city centre.

The lady at the counter was rude and didn’t know about customer service. She acted like we asked for free services (no greeting, never smile) The guys on the other hand were nicer and friendlier though.
On our first day, our storage had a broken jar on the floor, so they sent the housekeeper to take care of it. We rented the storage for almost a month then we checked out today. First we planned to rent a 14′ truck but no ones available for us in the morning. (got a lesson that we needed to reserve it!) so we went for a van instead and made 2 round-​trips for the move-​in process.
We found Denial, a nice black guy there. He doesn’t work for Uhaul though. He just tried to make money from working. I saw him on the first day we moved our stuff into the storage, but we was scared off a bit as he approached us for helping. We didn’t need him as we had 4 guys from the moving company already.
Today we thought we could make it without any helps from others, but we’re wrong… too much stuffs and more time spending than we thought. So we asked Denial for help with the promise to give him $ 70 when the job is finished. He helped us put the stuffs into the van and came with us to loaded and got them into our apartment.
I think a lot of people are disturbed and thought that he’s a homeless guy. But since he doesn’t beg for money, he «works» to get money and that’s different. He tried to be helpful too. I saw he swept out the floor when no ones gave him a job.
There’re several guys in the place asking for a job like Denial but I never talked to them. So if you’re looking for help, you can find him walking around the place. He usually wears a cap, short tennis pants, white vest t-​shirt, and sun glasses.

I wish there was an option to give zero stars. If you value your time and money rent a truck from somewhere else! Never had worse customer service anywhere!

If it wasn’t for the location this place would be out of business. The elevator is horrible, barely works, gets stuck constantly. They said it happens everyday, that the more use the elevator gets the more it gets stuck… Great business plan. Took three hours to make three trips to third floor. Unless you get a ground floor storage it’s a nightmare. Service is slow and inefficient.

I went to U-​Haul to buy a box in order to ship my TV to my sister in NY. I had the TV in my car as I was going to go to the post office directly after U-​Haul. I walked in and the staff was very attentive, especially Lee. He went out to my car, brought the tv inside, and found the perfect box to ship it in. He then rang me up and packed the entire box for me. He even then carried it out to my car for me. What a nice guy!
We have also rented U-​Hauls from here on several occasions and everything was great.

As the closest U-​Haul to Brickell area, I came here to stock up on moving supplies but discovered a treasure trove of future ideas.
This appears to be a full service facility where you can rent the trucks, dollies and other moving equipment. I discovered that next time I’m on a trip with a car full of people, I can rent a car top carrier too.
I can also get a hitch installed on my car for a bike rack here. But in the meantime, I was able to load up on all the boxes I needed for my move. The boxes are labeled with ideas of what should be packed inside (which I’m a moron, and found helpful). No worries about buying too much. Save your receipt and you can return any boxes you don’t use!
I found the operating hours (late on Friday and open Sat & Sun) convenient.
The only thing that sucked was the UHAUL brand packing tape. Other than that, U Haul helped this gal move like a professional!

Good people, helped me when I needed to move in emergency Memorial Day weekend. Must be a rough part of town. The truck I rented had gang grafatti all over and had no gas cap. hey it comes with the terroritory. but the people their were very patient with a lot of questions on moving, etc. I would definitely use them again. In perspective. I tried to rent a car for a couple of days. and the rental rate with insurance was almost $ 100.00 per day., and that was not including gas.

At the very last minute, I was able to rent a U-​Haul Cargo Van from this location. They also have U-​Haul trucks for moving at reasonable prices. Their Cargo Van are generally available on a 4 to 6 hour basis for $ 19.95 per day +$.59 per mile. For a period longer than 24 hours, they need to check availability.
Overall, the experience was very good. The van was clean, the brakes worked well and the doors locked. They have oversize tires which makes the van higher than smaller non-​commercial vans so the van may be too tall for some parking garages.