West Elm

Am disappointed with the result. It took 3 months for the custom couch to arrive (the DEKALB) and it does not have the polished look that the one in the store has. It has overstuffed cushions, giving it an amateur-​upholstered look, and the side cushions came out crooked. A friend of mine said, when she saw it, «the cushions look bent!» I sent pictures to customer service and asked if someone could come out and look at it; after three weeks of silence, I was finally told that there was nothing wrong with the couch. I’d recommend shopping elsewhere as you have absolutely no recourse with custom furniture with this chain.

Yay this place is great. I went to West Elm
of Dadeland to get a new couch with better comfort and this place is way better than City Furniture because they have really great furniture, Great costumer service and a staff that’s friendly. I would love to come here again

BEST customer service!!! Daniella is such a friendly, helpful & knowledgable associate. She gave us great suggestions and wasn’t in our way or pushy. We’ll definitely keep coming to this store and asking for her assistance.

This store is wonderful, people are friendly and helpful. Has great promotions especially during Christmas.

This is not abt. DADELAND. It is West Elm The WORST company ever! I have spent thousands of dollars in the past to furnish
a loft and kids rooms in Calif. and never had a problem until now. But recently, I spent 8,300 to furnish a home that i just moved to and the order was never processed. After 2 weeks i called to ask for white glove set up and they said by the way your WE cc will not cover 8 thousand. u need to apply for more credit or pay a different way. I suggested splitting bill with a bank cc. They said that is NOT possible. I asked if i would still get the original
if i had to put in another order on new card and one woman said NO. Then I had to go back to store where this happened abt. 3 times. and nothing has been resolved correctly. I have spent HOURS on the phone with customer service people and nothing. Recently someone fr. Williams Sonoma Corp. called me and still no resolution.
I guess West Elm in Miami Midtown is not used to taking orders for more than 2 items at a time. BTW, i did receive 2 nightstands and guess what, outdoor furniture covers for furniture that I will never get bec. they never placed the order on June 9 when the outdoor furniture was AVAILABLE. It is now SOLD OUT!
And there was a lot more that went on that i won’t bother anyone with.
This is too bad bec. the furniture is interesting. And Yes, the brown stained furniture does not hold up. Within the first year the stain chips off.
This is great for staging, not long term. U might as well go to Ikea.
P. S. The bedding and pillows are worth it.

The problem with coming here is that you want to redecorate your house all over again
The staff is incredibly friendly and seem to really have a passion for their workplace. The idea is to get some pieces from here and other like stores (cb2…) and then do some thrift shopping and garage sale hunting, some DYI projects, some finds on your travels add some cool stuff from your parents house that at one time you thought were really tacky and there you have it… Vintage Modern décor for you simple abode
We are on the lookout for a nice sized sectional and West Elm always seems to have a nice selection There is also a duvet cover that we are going to get but it’s only found on-line…which has an extended catalogue. Just be on the lookout for a sale and/​or free shipping

Came here to buy a bed duvet cover and some other things. The customer service is great. They helped me find exactly what I was looking for. The check-​out process could have gone smoother. There was one person at the counter and she was helping someone on the phone. Help eventually arrived but it took some time.

I agree West Elm is nothing but a glorified IKEA! Except we expect what we pay for in IKEA and don’t get upset if the furniture starts peeling! LIke it did with me. Will never buy at West Elm again!!!

BEWARE OF BUYING ANY MAJOR PURCHASES!!! Very disappointed with my experience here. I found a rug on the website that I liked and the Dadeland location was the only one that had it. When I went to purchase, the rug was $ 50 more in the store than it was online! They agreed to sell it to me for the online price but only after I pushed. I went to this location which is 40 minutes from my house, got the rug, brought it upstairs in my condo and open it to find a huge stain. I called the store and they told me to bring it to the Midtown location (closer to our house) and they would send me a new one via UPS. We bring it in immediately, wait a week and still no rug. I call the store and they promise to call me back with info but never did. I called again and was finally able to get them to tell me that they had not sent the rug and then begin to say that the Midtown location did not see a stain and inferred that we were lying. Why would I lie? Ridiculous since I had the damaged rug pics on my cellphone as proof. So they finally send me the rug 3 weeks later and they send THE WRONG RUG!!! I call the Store Manager who just didn’t seem to want to deal with this. He tells me one of the store managers would have to come to my house and pick it up and he would order me a new one from the website which would take 3 weeks. He also tells me they have lost too much money on my rug and could only compensate me $ 50 for my trouble. it was a $ 500 rug! So he orders one online and it was back ordered for a month. I finally received the rug on V-​day Feb 14^th a whole 7 weeks after my original purchase. WORST EXPERIENCE EVER!

I like West Elm for Furniture. The quality is amazing — hard wood, durable, and design savvy. We have a couple pieces from here around the house. DON“T get anything in white from here though — it’s impossible to clean — we have a white dining table from here, and one year later it looks horrible. The prices are ok for most pieces (I say it’s between moderate and pricey) but I’d check out Ikea first in re: to furniture — and for the rest of the stuff — go to — yes, Ikea.

I went when it just opened so everything was pretty new. Very stylish! I walked in and I fell in love… I guess you can say I went a tad crazy in the store because I bought dinner plates matching bowls with the matching cups of course =] and some towels, with the matching washcloths!
I love this store because everything is so in order, and even though it is a bit pricey, its awesome quality! Take advantage of those sales!!! There are great! The staff were friendly and very helpful. Helpful in the sense they gave me advice throughout my shopping adventure in there, and helped me narrow done which designs and such I wanted. SoOo in loveeeeee =]

OK, I have never stepped into this store but made my purchase via phone! Since Atlantic Station did not have the Slipper Chairs I was looking for nor did they want to sell the floor models, my partner said I should give the other West Elms a call. Fortunately, Dadeland had not only 4 but 5 of these chairs, plus they were selling them $ 100 less than the Atlanta store! Oh and total shipping was less than a $ 100! Looks like I may be only purchasing West Elm items at Florida stores since they were very helpful on finding this rare chair for me. THANK YOU SO MUCH! West Elm Atlanta, GA almost lost a customer for life, but you guys saved me!

This stylish outpost stakes its claim across the Dadeland Mall where new condo developments are being built. West Elm offers trendy high-​fashion furnishings that’s marketed to the young/​upwardly mobile types (I guess that means those who’ve graduated from Ikea).
Since South Florida’s still awaiting its Ikea to debut (in Sunrise!), I was happy to peruse this place. If you like California-​cool, zen, modern, and/​or poppy furnishings, you will die here. Too bad Rooms to Go, City Furniture, El Dorado, and other local furniture chains haven’t jumped on the style wagon cause I LOVED at least 1 out of 3 offerings here. I was seriously eyeing the Parsons table here that goes for around $ 250. Sadly, some of these looks have been seen elsewhere (*cough* Target *cough* Ikea) so I can’t justify paying more for similar looks I can get elsewhere. Still, it’s a great place ot check out, even if it’s looking a lil’ ragged from all the traffic (please, apply more polish to the scratches on the furniture folks!).
PS: I just found out that there’s another West Elm that opened at the Shops of Midtown in the design destrict.