West Kendall Dental Associates

DO NOT EVEN CONSIDER THIS DENTISTRY! the office manager is a complete B*****. All she cares about is getting paid and not the costumer. Horrible costumer service I received today. Even when wrong, she will not take fault for her not calculating the right coverage amount of my insurance. «She was helping me» but in reality she was helping herself by charging me more than what my co payment was. She’s a crazy Cuban lady who treats anyone like shit including her staff. Both my mother and I are patients and she treated us like crap. Super disrespectful when knowing she was wrong and ended «giving us a 30 day notice» like we are pieces of crap. She doesn’t realize that she eats with our business. I hope you all do your own research about this dentistry office. At first, she’s all nice and sweet but when it comes down to complaining about something she did wrong, for nothing in this world will she say it was her fault. Apparently, my insurance didn’t want to pay in which they did just not the amount she said they would because freaking idiot didn’t calculate the amounts correctly. I am very disappointed. I’ve never gotten treated like this before in any particular doctors office. I had to rush out of the office before things got worst.

I am the person that checks reviews before going to any medical facility, and after reading some reviews on this office — the ones that stood out, of course, were the negative review from 2012 & then 2013 ((in hindsight, this was so long ago it shouldn’t’ have even been on my radar but It was)) — anyway as I made my appointment I was hesitate because of it.
Back sometime in late 2014 — I needed an emergency filling done on two broken front teeth and my insurance recommended me to this office. I was in a panic because it was midnight on a weekday and I never thought I would get seen due to the late notice. But I gave them a chance and I was so glad I did! They saw me that very next day ((called them bright and early in the morning and was told to come that afternoon))
Upon arrival, the first thing I noticed was how small and clean the waiting room is. I wasn’t sitting for more than 3 minutes and the front desk girl called my name. She knew who I was without me saying anything, why I was there and that it was an emergency appointment and most importantly that I was a new potential patient. :Game face on guys!: Luz, the office manager, came out to greet me. She introduced herself, told me a bit about the business & her family and their passion for dentistry — GREAT FIRST IMPRESSION! I got a mini tour of the office and the staff. Everyone is so amazing and friendly I cant stress that enough!!!
I got my tooth fixed right away by Dr. del Castillo, who is fantastic and knows what he’s doing. He’s also funny as hell. After all was done, I knew that I had found my dentist! Luz scheduled me for a cleaning for the following year (2015) and gave me options on how to handle long term care for my broken teeth by suggesting crowns. I needed time to think as those are a pretty penny and out of my budget at that moment.
***Fast forward to 2015 — I went for my cleaning back in June and I have to say that the first impression i had was the same this second time around! Luz greeted me as if we were old friends! I felt very comfortable there. After my cleaning, I told her that I was ready to take on the crowns for my teeth, and we scheduled a follow up appointment with Dr. del Castillo for that following Tuesday. Got those babies in this past week (July 21 2015) and I am beyond grateful to her, Dr. del Castillo and the entire staff.
What I love about this office is how efficient and quick they are. I have never once had to wait more than 5 minutes for my appointments. I’ve never seen any other patient there that was upset; on the contrary the other patients I’ve come across are just as happy with them as I am! There is never someone there not smiling. They are one big family — the staff and the patients.
My only complaints — if it can be called that — is the parking situation — which is a nightmare!!! but that is beyond their control, and I will not hold it against them as they share spaces with Kendall Regional Hospital.
So plan ahead and keep that in mind when making your way to your appointment. Once you are there, you will not be disappointed!

Beware! My son and I went to this dental office for the first time a few weeks ago. .The office manager asked that we pay first before being allowed to see the dentist because I was told the dentist will get upset if she doesn’t get paid first. Is this professional? This was the first red flag. I should have left that office right then after that request. I regret I didn’t. I’ve never experienced anything like this before. Where ever I have gone for any type of service I get the service first and after the service is provided then I have been asked to pay. When I called to schedule a first time appointment, I asked how much was a first time oral evaluation. The office manager told me $ 65.00 including x-​rays. Later I was told I needed to pay $ 130.00 for the same procedure with a full mouth x rays. I learned later from my insurance company that these full mouth x rays are recommended every five years. I was never asked when was the last time I had a full mouth x rays which was less than five years ago. I knew beforehand this dental office did not accept my insurance plan, so I agreed to pay the full $ 130.00. After the dentist examined my mouth, she made several recommendations. The office manager went over the dentist’s recommendations and the cost. She handed me a printout of the most expensive procedure over $ 6,000.00 which did not include the procedure codes. I had to ask her to include them because my insurance company will never reimburse me anything without procedure codes. I also found myself asking the office manager to include other less expensive options. She just simply wrote them down in a piece of paper again without any procedure codes of the same procedure. It seemed she was not too happy being asked to do this for me, and later rubbed it on my face she spent too much o her time writing these less expensive options for me. I felt that after I had paid, the staff was ready to go to the next person in the waiting area. This is no a friendly staff office. I DO NOT RECOMMEND THIS OFFICE. Please search the Internet. Do your homework first. Read as many reviews about a dentist as possible. My problem was that I only read one review about this dental office and settled for it.

Took great care of me as soon as I came inside the door. Very polite and friendly staff. I came in for the first time to give them a try yesterday afternoon, planning on just getting a check up and cleaning. Ended up scheduling a whitening and schedule another cleaning 6 months later. Doctor mendez was great, she explained everything very clearly and answered all my questions with ease. Again her staff is great, cleanliness of the place and tools was outstanding, waiting time was very minimum, took care of my insurance issues at that moment everything was solved, just great team and great work. I heard them on 90.9 Life FM and decided to give them a shot, pretty excited about the results. I already recommended my fiancé and other friends to go here. Will be returning soon for my whitening!