Enterprise Rent-A-Car

Allowed me to book a reservation to pick up at 1 pm on Sunday. They close at 1 pm on Sunday — no warning when booking, no phone call, no email. Arrived at 1:15 pm stranded in middle of nowhere. Called Enterprise and they said it was my fault. Had to pay $ 50 to take a taxi to Laguardia Airport, where they refused to rent me a car without a physical passport (I’m a permanent resident with NY state ID). Enterprise sucks.

The service here is consistently top-​notch. The people who work here are friendly and professional. Enterprise is the best car rental agency in my book — and this office exemplifies all that is good about the company.

The customer service was great. My credit card covers damages on rentals so I denied the enterprise accident coverage and the representitve didnt try changing my mind including that I am 28 so I have the right to deny any extra options they prefer.
Also I rented a car for only a day which was $ 113.00. I had to bring the car back at 9:30am but I did not bring it back until 12:15pm and when I got there the bill was in the high $ 200s and I declined to pay that amount because I simply could not afford it. The rep was very understanding and adjusted the bill for me.

Gave me a big pick up truck for only $ 5 a day, which is pretty good. Original price was $ 10 a day. I wanted to try a bigger car since my
Car was in the shop. Staff is friendly and helpful.

I came to enterprise rental car on short notice the manager and employees were nothing but helpful needless to say they made a stressful just a little bit better.

Great location that is super easy to get to on transit from Williamsburg (where I live), open Sundays, and I got a great deal using my college alumni rental code. Everyone who worked there was very nice, though they did pressure me a little about not getting insurance, which I did not want as I am insured elsewhere. Overall good experience renting a car for a reasonable price in this very un-​car-​friendly of cities.

Dustin, Imran and Andrew are very nice people. I always rent with enterprise, and this is the best location ever! Great service and great people. I enjoy the experience with them. Go and check it.

Enterprise Rocks!!! First of all, I get a call the day before I’m scheduled to pick my car up offering me an early pickup (half a day earlier) without being charged for it. What a sweet offer, though I couldn’t make it in to pick up early. Then I get there, the day of my pickup, to find J.C. who happily and eagerly helped with getting me the best vehicle possible. I drove off the lot with a very nice ride, feeling confident that I could call J.C. with any issues if needed. Returning the vehicle took about 7 minutes. And it only took that long because there were people ahead of me. I will be going back to this Enterprise very very soon! #lovedtheexperience

Overall I has a great experience upon entering this location. It was my first time ever renting a car and I was panicking because I had a friends wedding to go to the same day, I was greeting by a very friendly male with blond hair. He was very very professional and put me at ease. I wish I could remember his name. The rental process was very fast surprisingly for me because I thought it would be a long drawn out time consuming process. I simply gave him my drivers license submitted require documents then signed paperwork (less than 5 minutes)…he considered my urgency to get to the wedding in less than 2 hours and I was extremely grateful. I was then handed over to Andrew who was very professional yet funny and very kind. The next day I was running late returning from the wedding due to traffic and they were extremely understanding. Overall it was a smooth process and I will definitely rent from them in the future and so should you!

I would have always gave this place a 5 star review however on wednesday i was treated terrible by Robbie Osmun. I wish i knew what the source of is rage was the day i came in to rent the car. I have been renting cars there longer than he has worked there. His own co worker convinced me to report him. How sad is that. The poor office manger showed fear of Osmun. It was a great thing i
Went to hertz down the block and got the car $ 30 dollars cheaper. I heard from q friend that they also had a problem with Osmun. I sent some one in the store amd got his name. I emailed the head of enterprise.

I came in to rent a vehicle since our car was in the shop getting fixed. The staff here was excellent. They were very attentive and answered all of our questions with total knowledge of their business. I would recommend them a 100 times over any other car rental agency. ROBBIE, SEAN, DUSTIN AND IMRAN. THE BEST REPS EVER

I have been living in this neighborhood for ten years and always saw how busy this particular Enterprise location is, but It wasn’t until I actually needed a rental that I got to experience it for myself. My pick-​up was for Saturday morning and I received a courtesy call Friday afternoon to confirm pickup as well as to ask if I wanted to pick up rental Friday that it would be available. Saturday morning when I got there my particular rental category was not available but they were kind enough to offer me other options. I was uncomfortable with the size of the cars they had on the lot so they called another location and had them bring one that was more my style. This is great customer service! I ended up reserving another rental for the same week just because I was so pleased with my experience. Dustin and Sean helped on both occasions, thanks guys for a pleasant experience I will be seeing you again :)

man, these guys are great. Dustin has helped me out a few times and James yesterday. super friendly guys and because this place is incredibly busy they’ve been very contrite with any issues or wait. after 30 years in NYC it’s such a relief to find true customer service still exists

I’ve been renting from this location for 4 years and I consistently receive great customer service. They are very professional and genuinely warm and friendly. The cars get a very quick turn-​around in that location, but they always make sure we have a clean car with a full tank of gas.
This past Saturday was a perfect example of their above-​and-​beyond customer service. It was pouring out and the team didn’t skip a beat. When someone brought back the vehicle we were going to rent with fresh burn holes in the seat, the woman working with us didn’t hesitate in the least to give us another vehicle, even though it meant she would continue to get soaking wet. And she did it all with a smile.

I would rather write postive Unilocal reviews than negative Unilocal reviews, but since Enterprise sent me an email asking for my feedback, here goes my honest opinion on why I had a bad experience with Enterprise Middle Village:
Cons:
1a. They would not pick me up.
While the Enterprise website clearly advertises to call the location for pick-​up service, as Middle Village is a bit removed from the rest of the city, I was told that I could not be picked up from Bushwick because it was «too far» and they were ‘Understaffed” even though my house is a short 10 minute drive to the location.
1b. They wouldn’t reimburse my taxi cost.
Upon being annoyed that I couldn’t get picked up, the Enterprise employee called me back to tell me that they could reimburse me $ 10 if I showed a taxi receipt. When I showed up to pick up the car and showed them the taxi receipt, I was told that this was not the case because I don’t live in Middle Village and there is a location in WIlliamsburg. Well guess what? All of the cars in WIlliamsburg and Manhattan were sold out! So obviously I would go there if I could! Finally, they agreed to give me the $ 10 back when I dropped off the car. This never happened.
2. They kept confusing my other Asian friend and I, speaking to us interchangeably.
For the record, the employee had already spoken to me for a good 15 minutes while I picked up car number one. My friend showed up later to be added as a driver to car number two. We were not wearing the same clothing or hairstyle. He kept talking to her as if she was me, and upon realizing she WASN’T me, point-​blanked asked, «Then who are you?»
3. The Enterprise employee REPEATEDLY kept questioning if I ACTUALLY worked for my company, and insisted several times on asking for a company i.d., when in fact, MY COMPANY DOES NOT ISSUE WORK I.D.‘s. I am not sure if they had a bad experience with other folks using someone else’s corporate account and having liability issues, but really, asking me 1x is enough, not 5x’s in 5 minutes.
Pros:
–The cars were new models in good condition
–Dropping off the cars was markedly easier than the process to pick them up.
–The woman who later helped us was much more amenable than the first two men who were helping us and couldn’t even tell my friend and I apart.
–They were the closest location to me that still had cars during a busy summer season
My advice: BOOK EARLY and pick up the car in Manhattan if you can. I never have any problems with the locations in Manhattan.

Having found myself in need of a car after a car accident, I went online to get the cheapest car I can get for a week while the car is in the shop.
My insurance told me to go to Enterprise since they have an «agreed discounted price» since I do not have car rental coverage. Ugh. Checked online for the nearest and called to make reservations. Apparently, a week is cheaper than the total discounted price. $ 250 for a week of compact/​economy car. They always run out of those and you will get the next size for no extra charge.
My neighborhood is surrounded by numerous bus lines and no trains, enterprise picked me up to come to their office to pick up the car and brought me back home after I dropped off the car. Very convenient and a great service. God forbid I would find myself in the same situation but I know now where to go without hesitation.

I was driven here from the body shop where I left my car to repair. The lady who came to pick us up was very friendly. After we arrived at the lot she told us to go inside. In the building, we were attended by Andrew, who was very friendly and professional. He explained to us what was going to happen and what we needed to do to complete the rental of a car through third party insurance. He gave us one car but we ended up going back the next day to exchange it for something bigger and he was happy to do it.
Overall, the experience with this place has been great so far. Only thing I have to say is that they told us it would be a 50 dollar deposit and later we found out it was 200 because we were going through third party but they explained that would come right back to us after we returned the car.
Everyone in this location is very professional and they are all well dressed and always have a smile on their face. I really hope the experience remains the same throughout this car rental.
⁵⁄₅

Have you ever had one of those days where nothing, like NOTHING seems to go your way?
I was having some work done on my car, which was supposed to be ready on Saturday. By Monday morning, it still wasn’t fixed. This left me with dilemma on how to get to work in White Plains. My first instinct was to call in, but of course that’s less than ideal. Wanting to make a fair effort, I decided to look into the rental car option.
Enterprise will come pick you up, so I didn’t even have to call a cab. They were there within an hour. The lady driver was quite possibly the friendliest person on the face of the planet. She didn’t even freak out when I realized (2 miles into the trip back to the rental car place) that I had left my wallet on the counter at home, so we had to drive back to get it. Not a harsh word or an eye roll when she had to sit in the car waiting for me to run up the stairs to my apt to retrieve it. She got a nice tip when we got to the store.
The price on the rental car was high, but fair. My job pays my travel expenses, so it wasn’t my money, anyways.
Then, when I ran into traffic on the way to return the car, I called ahead to see if they could spot me 10 minutes past closing to do so? No problem. The owner even dropped me off at the subway station on the way out.
Super friendly. Super accommodating. Made what could have been the worst day ever into just another Tuesday. Thank you so much! I appreciate it more than you know.

Great service here today, I don’t know what the review is talking about. It was quick, the employees were friendly and it wasn’t too expensive.

Not very satisfied with service since they have yet to get back to me after directly charging my credit card (its been 2 months). They have yet to send me any sort of statement to explain the charges even when I provided my e-​mail address to them along with my cell #.
Only good thing is that they were right next to the auto body shop where I had my car fixed.